I selected the hotel, since the hotel was the host hotel for Gallup Pride, which I was more than happy to give business to. Once I checked in, everything seemed fine, until I was ready to go to bed aroudn 1am, after the after hours festiviteis from Gallup Pride. To my surprise, there was a bug strolling on my pillow --- ewww and disgusting, which literally turned me off about the place. I pulled the bed away from the wall and noticed the carpet has never been cleaned or vaccuumed, which was another turn off. I called the front desk to report the problem and the lady was polite, but it was also her first night working alone, which was very interesting. I changed rooms, but dreamt about bed bugs all night long and literally slept with one eye open. While eating breakfast, I overheard one of the other guest say, "The meal is cold, but the juices are warm - what's wrong with this picture?" Upon check out, I was refunded half of my money and demanded to speak with the manager, but was informed not until Monday. The young lady was rude and very unpleasant with poor customer service. I informed Gallup Pride Board members of this incident and plan to stay far away from this hotel, on my next visit to Gallup.
- Official Description (provided by the hotel):
- The Red Lion Hotel Gallup is located in Gallup NM which is in the middle of the Navajo Nation, directly on Historic Route 66. Just moments away you will find the Red Rock State Park and Museums as well as Gallup Cultural Center. The property is located on the west side of Gallup off Exit 16: proceed then to Historic 66 eastbound for .25 Miles. The Red Lion Hotel Gallup features 126 guest rooms and suites featuring Red Lion's signature plush Sealy pillowtop bedding, premier bath amenities, complimentary wi-fi, in-room coffee, hair dryer, microwave, refrigerator, executive desk and chairs. Our beautiful full service hotel features New Mexico Steakhouse for delicious onsite dining. The Red Lion Hotel Gallup surrounds a beautiful garden atrium. The hotel features 9,000 square feet of meeting space that can accommodate up to 400 people. We also offer Red Lion's signature Roaring Start Breakfast Buffet. ... more less
- Reservation Options:
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- Also Known As:
- Best Western Hotel Gallup
- Gallup Best Western
- Best Western Gallup