Too many to count... the internet did not work!!! It was imperative I had internet as I was dealing with VERY difficult issues in China. I was told after paying 70 a night for a room to come work in the lobby!!! ? If thats the case why have a room?
The heater never got the room up to a reasonable temperature! It was 27 outside and probably 55 in the room!
I told the front desk 3 times about the internet. They looked at their cell phones and said "it's working", and went back about their business. The 4th time I told them about the internt they told me the hotel is made of concrete DUH!! and that the internet does not work well in the room! Then why doesnt management fix it, when shold tht be my problem? I could go to McDonalds and use WI-FI! I have been to much larger hotels and I found this to be a totally unacceptable answer.
I was working with China until 4:30 AM I had the "do not disturb" sign on the door. At 8:30 in the morning I get a call on my room phone telling me I had to leave the hotel by 1 pm! No reason WHY! I was originally planing to stay 3 days. Others in my party were given referals to a hotel next door, that was even more sub par than the Red Lion.
I was planning to leave anyway due to the completely unacceptable service of thie hotel.. no resturant open, the bar was closed, we had snacks from the vending machines.
Upon checkout, I was given my room charges for over 70 dollars, I told them are you serious no heat , no internet, and you have the nerve to charge me for the full cost of the room? The staff did not call the manager out... she asked for my email address and said they would review my bill. Needless to say by the tone of this survey in 35 years of travel, have I ever been to such a below standard hotel. I spend over 150 days a year on the road. One would expect with a Red Lion name on the building that a level of expectation should come with this. They really let me down on this one!
- Official Description (provided by the hotel):
- The Red Lion Hotel Gallup is located in Gallup NM which is in the middle of the Navajo Nation, directly on Historic Route 66. Just moments away you will find the Red Rock State Park and Museums as well as Gallup Cultural Center. The property is located on the west side of Gallup off Exit 16: proceed then to Historic 66 eastbound for .25 Miles. The Red Lion Hotel Gallup features 126 guest rooms and suites featuring Red Lion's signature plush Sealy pillowtop bedding, premier bath amenities, complimentary wi-fi, in-room coffee, hair dryer, microwave, refrigerator, executive desk and chairs. Our beautiful full service hotel features New Mexico Steakhouse for delicious onsite dining. The Red Lion Hotel Gallup surrounds a beautiful garden atrium. The hotel features 9,000 square feet of meeting space that can accommodate up to 400 people. We also offer Red Lion's signature Roaring Start Breakfast Buffet. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Evoline ltd, Cancelon, HotelQuickly and 5viajes2012 S.L. so you can book your Red Lion Hotel Gallup reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Best Western Hotel Gallup
- Gallup Best Western
- Best Western Gallup