We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outstanding Hotel”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Encanto de Las Cruces
Ranked #4 of 33 Hotels in Las Cruces
Certificate of Excellence
Albuquerque, New Mexico
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Outstanding Hotel”
Reviewed 13 June 2014

The room was great and the service was excellent!! Everything we needed was there. They even brought us a refrigerator and microwave. We could not have asked for better service. We would love to come back and we will recommend it to our friends!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Montoya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 25 June 2014
Dear Montoya B,

Thank you for the great review, it is wonderful that we met you lodging expectation. It is exciting to read that our staff wowed you with service! We strive for each guest to have a memorable cultural experience. Hotel Encanto de Las Cruces appreciates all recommendation to friends and family. We look forward to welcoming you back to our property.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,066 reviews from our community

Traveller rating
    594
    260
    125
    58
    29
See reviews for
251
334
70
282
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (236)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Rhode Island
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 12 June 2014

I have stayed here many times on business and actually go out of my way to come here instead of staying in El Paso. I would say that the basics have dropped a little and the only reason I mention it is because I want to come back many times more. Service was great but the room was missing soap and the channel changer did not work.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank ExecLadytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Amanda Roberts- Reservation Supervisor at Hotel Encanto de Las Cruces, responded to this review, 23 June 2014
Dear Misty Mcginnes,

We are truly grateful to be your destination hotel while you are visiting Las Cruces, NM! We apologize your expectations were not fully met during your recent stay with us, as we will research why basic amenities were not set in your room. We strive to provide the most accommodating and pleasant service to our guests and are thankful you continue to enjoy staying with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ancho
1 review
Reviewed 10 June 2014

Poor room electronics (TV's), no refrigerator, no hair dryer, no vending machines, no guest book in room. Beds were poorly made and had to be remade to be of any use to the room guest. Clock radio was set on wrong time and there was no easy way of changing.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Guss G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 25 June 2014
Dear Gus G.

Thank you for taking the time to post your review on your stay at Hotel Encanto del Las Cruces. We appreciate you feedback and it seems that we have failed at meeting your expectations. We would have been able to resolve a majority of your issues back contacting the Front Desk. Refrigerators are available upon request and hair dryers are located next to the iron. I apologize that our clock was not properly set but given the opportunity we would have sent engineering to help with the situation. We hope that you will consider giving us another opportunity to show the service levels we want all of our guests to experience. Please contact me direct and I will be happy to assist you with your accommodations.

Warm Regards,
Diana Peru
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix
2 reviews
Reviewed 7 June 2014

Love the new pool and spa. Only wish that the area was designated as "No smoking". My pillows were a bit hard, but otherwise the accommodations were as great as I have come to expect. Looking forward to next vistit.







  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank thecwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Lane Fulps- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review, 25 June 2014
The CWD,

Thank you for the 5 star review, and for being a frequent guest to our illustrious hotel. We are pleased to hear that you enjoyed our recent renovations, including the pool and the out door patio. Thank you also for mentioning the spa, it is a great addition to our hotel that we are proud to offer to our guests. You concerns regarding the no-smoking sign have been received and forwarded on to the appropriate management team. Regarding your room pillows, we apologize if they were not to your liking. This issue has also been forwarded to the appropriate representatives. Thank you again for your wonderful review and your loyalty to Hotel Encanto de Las Cruces! We hope to see you on you next visit to Las Cruces!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 June 2014 via mobile

Had a wonderful stay everything was great the tv in my room was outdated getting hd flat screens would make it perfect... the restaurant was good even though they were understaffed our waiter was very good

Stayed June 2014, travelled on business
Helpful?
Thank Oswaldo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 25 June 2014
Dear Oswaldo N,

Thank you for taking the time to share your recent experience with TripAdvisor Readers. We truly appreciate the feedback. We will continue to upgrade all areas of the hotel to best fit the needs of our valued guest to make for a perfect experience. We hope that you will be visiting us again soon. Take care.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Albuquerque, New Mexico
1 review
Reviewed 6 June 2014

I truly enjoyed my stay. I loved everything about it. The pool area was awesome and relaxing. Great view! Great location. I especially liked that when I went to sleep it was so nice & quiet! Can't wait to return.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Armendariz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 26 June 2014
Dear Armendariz M,

Thank you for choosing Hotel Encanto when traveling to Southern New Mexico. We are happy to read that we met your lodging expectations. It is wonderful that you were able to rest and relax both by the pool and in your sleeping room. We hope we have the opportunity to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Cruces, Chile
1 review
Reviewed 6 June 2014

I love the professionalism the staff show their customers . They go out of their way to see that we are satisfied and having a pleasant stay . I can't thank them enough !! I will recommend my out-of-town guests to stay at Hotel Encanto.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melabearvigil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 26 June 2014
Dear Melbearvigil.

Thank you for the taking the time to post your review on your experience you had while visiting Hotel Encanto de Las Cruces. We truly appreciate the recognition that you gave to our staff. They take great pride in what the do and what they can offer to our guests to have a cultural experience. We also want to thank you for all of your recommendations to friends and family. We hope that welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Las Cruces hotels
1.7 mi away
Hilton Garden Inn Las Cruces
Hilton Garden Inn Las Cruces
#2 of 33 in Las Cruces
733 reviews
3.4 mi away
Hampton Inn & Suites Las Cruces I-10
0.6 mi away
Hampton Inn & Suites Las Cruces I-25
Show Prices
Show Prices
Show Prices
2.5 mi away
Best Western Mission Inn
Best Western Mission Inn
#7 of 33 in Las Cruces
628 reviews
2.6 mi away
Ramada Las Cruces Hotel and Conference Center
3.0 mi away
Staybridge Suites Las Cruces
Staybridge Suites Las Cruces
#14 of 33 in Las Cruces
154 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Encanto de Las Cruces? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Encanto de Las Cruces

Property: Hotel Encanto de Las Cruces
Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Phone Number:
Region: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Las Cruces
#6 Family Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Odigeo, Priceline, Expedia, Hotels.com, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Hotel Encanto de Las Cruces reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Encanto De Las Cruces New Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing