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“Pool, bar great, just a few things not top of the line.”

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Hotel Encanto de Las Cruces
Ranked #3 of 34 Hotels in Las Cruces
Certificate of Excellence
Reviewed 13 June 2014

There was no bathroom fan in my room and the gas leaf blower going for well over an hour was bothersome, but overall this was an extremely pleasant stay. Room ac/heater was central and quiet, unlike those units mounted under the window or high up on the wall. Nice big shower/tub with excellent rain shower head and plenty of pressure. Amenities included conditioner, which I like.
The remodeled pool area was wonderful, although the waiter out there was not too knowledgeable of the drinks available, now was he very efficient. They should have the Azul drink menu available out there, as it is fantastic (although the specialty drinks are all $9.00-pretty hefty, I'd say).
The pool hours are now from 6 am to 10 pm, which makes it easier for folks who have to be out and about early in the day.
I enjoyed my lunch as Gardunos and dinner and drinks at Azul, too. This is definitely my favorite hotel in Las Cruces, but I do wish their dog fee wasn't so outrageous ($25 per night!). Nice big grassy area for dogs, although I did not see one sign of usage by pets; it was so clean it would be tempting to throw down a blanket and have a picnic! LOTS of fountains on the property, which added to the peaceful ambiance. I was there to officiate a wedding and the desk clerk's were very helpful in storing my podium before the ceremony. It would also be helpful if they would put the restaurant menus in the rooms, not just the limited room service menu. There was a coffee maker in the room but they charge extra if you want a microwave or fridge.

  • Stayed: June 2014, travelled solo
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Review collected in partnership with this hotel
Thank newmexicoonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Amanda Roberts- Reservation Supervisor at Hotel Encanto de Las Cruces, responded to this reviewResponded 23 June 2014

Dear Paula Rich,

Thank you for your wonderful review you have given our property, we are so proud of the renovations we have created to provide the ambiance you were speaking of. Thank you for providing some recommendations as we will consider adding more menus to our pool area and rooms. We appreciate any recommendations that may help our guests have a more relaxing visit. We look forward to your next visit with us!

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575 - 581 of 1,173 reviews

Reviewed 13 June 2014

The room was great and the service was excellent!! Everything we needed was there. They even brought us a refrigerator and microwave. We could not have asked for better service. We would love to come back and we will recommend it to our friends!

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Montoya B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this reviewResponded 25 June 2014

Dear Montoya B,

Thank you for the great review, it is wonderful that we met you lodging expectation. It is exciting to read that our staff wowed you with service! We strive for each guest to have a memorable cultural experience. Hotel Encanto de Las Cruces appreciates all recommendation to friends and family. We look forward to welcoming you back to our property.

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Reviewed 12 June 2014

I have stayed here many times on business and actually go out of my way to come here instead of staying in El Paso. I would say that the basics have dropped a little and the only reason I mention it is because I want to come back many times more. Service was great but the room was missing soap and the channel changer did not work.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with this hotel
Thank ExecLadytraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Amanda Roberts- Reservation Supervisor at Hotel Encanto de Las Cruces, responded to this reviewResponded 23 June 2014

Dear Misty Mcginnes,

We are truly grateful to be your destination hotel while you are visiting Las Cruces, NM! We apologize your expectations were not fully met during your recent stay with us, as we will research why basic amenities were not set in your room. We strive to provide the most accommodating and pleasant service to our guests and are thankful you continue to enjoy staying with us.

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Reviewed 10 June 2014

Poor room electronics (TV's), no refrigerator, no hair dryer, no vending machines, no guest book in room. Beds were poorly made and had to be remade to be of any use to the room guest. Clock radio was set on wrong time and there was no easy way of changing.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with this hotel
Thank Guss G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this reviewResponded 25 June 2014

Dear Gus G.

Thank you for taking the time to post your review on your stay at Hotel Encanto del Las Cruces. We appreciate you feedback and it seems that we have failed at meeting your expectations. We would have been able to resolve a majority of your issues back contacting the Front Desk. Refrigerators are available upon request and hair dryers are located next to the iron. I apologize that our clock was not properly set but given the opportunity we would have sent engineering to help with the situation. We hope that you will consider giving us another opportunity to show the service levels we want all of our guests to experience. Please contact me direct and I will be happy to assist you with your accommodations.

Warm Regards,
Diana Peru

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Reviewed 7 June 2014

Love the new pool and spa. Only wish that the area was designated as "No smoking". My pillows were a bit hard, but otherwise the accommodations were as great as I have come to expect. Looking forward to next vistit.







  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank thecwd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Lane Fulps- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this reviewResponded 25 June 2014

The CWD,

Thank you for the 5 star review, and for being a frequent guest to our illustrious hotel. We are pleased to hear that you enjoyed our recent renovations, including the pool and the out door patio. Thank you also for mentioning the spa, it is a great addition to our hotel that we are proud to offer to our guests. You concerns regarding the no-smoking sign have been received and forwarded on to the appropriate management team. Regarding your room pillows, we apologize if they were not to your liking. This issue has also been forwarded to the appropriate representatives. Thank you again for your wonderful review and your loyalty to Hotel Encanto de Las Cruces! We hope to see you on you next visit to Las Cruces!

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Reviewed 7 June 2014 via mobile

Had a wonderful stay everything was great the tv in my room was outdated getting hd flat screens would make it perfect... the restaurant was good even though they were understaffed our waiter was very good

Stayed: June 2014, travelled on business
Thank Oswaldo N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this reviewResponded 25 June 2014

Dear Oswaldo N,

Thank you for taking the time to share your recent experience with TripAdvisor Readers. We truly appreciate the feedback. We will continue to upgrade all areas of the hotel to best fit the needs of our valued guest to make for a perfect experience. We hope that you will be visiting us again soon. Take care.

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Reviewed 6 June 2014

I truly enjoyed my stay. I loved everything about it. The pool area was awesome and relaxing. Great view! Great location. I especially liked that when I went to sleep it was so nice & quiet! Can't wait to return.

  • Stayed: June 2014, travelled on business
    • Value
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Review collected in partnership with this hotel
Thank Armendariz M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this reviewResponded 26 June 2014

Dear Armendariz M,

Thank you for choosing Hotel Encanto when traveling to Southern New Mexico. We are happy to read that we met your lodging expectations. It is wonderful that you were able to rest and relax both by the pool and in your sleeping room. We hope we have the opportunity to welcome you back soon.

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Additional Information about Hotel Encanto de Las Cruces

Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Phone Number:
Region: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Las Cruces
#6 Family Hotel in Las Cruces
#6 Business Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
Price Range: £80 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Encanto De Las Cruces New Mexico

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