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“Too much...too little”

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Hotel Encanto de Las Cruces
Ranked #5 of 33 Hotels in Las Cruces
Certificate of Excellence
Rio Rancho, New Mexico
Level Contributor
7 reviews
“Too much...too little”
Reviewed 29 July 2014

Small beds, no fridge, no microwave, room service took forever. Called 3 times for them to pick up dishes from another room. Dishes left outside at 6am - picked up at 11pm. All for a whopping price!!!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank JosephWem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 30 July 2014
Dear Josephwem,

Thank you for taking the time to share your comments. I am sorry to read that we did not meet your lodging expectations. We are sorry that you didn't find our double beds comfortable for your family. We do offer refrigerator and microwave upon request. I have advise the appropriate manager on the tray of dishes being out in the hallway. All employees are aware of being a teamplayer when we notice dishes out in guest view. I hope that your sons swim meet was a success and hope when travel back in the area will choose to be our guest.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Albuquerque
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 29 July 2014

Would stay again! Awesome pool area, but should be open later. Beautiful courtyard and grounds near the pool area. Nice atmosphere. Comfortable bed. Really small TV in room. Overall very pleasant stay!


  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Gutierrez M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Amanda Roberts- Reservation Supervisor at Hotel Encanto de Las Cruces, responded to this review, 31 July 2014
Dear mlugut,


We are extremely pleased that you enjoyed your stay with us here at Hotel Encanto and that you loved our newly renovated pool! We take great pride in the completion of our renovations and love to hear our guest's feedback. We hope to see you soon!
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Pensacola, Florida
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 July 2014 via mobile

This place was amazing the appearance, pool and the restaurant made me feel like I was having a mini vacation just by being at the hotel. The room was really nice and I was happy that the beds were comfortable.

Stayed July 2014, travelled with friends
Helpful?
Thank Justin671
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Lane Fulps- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review, 31 July 2014
Justin671,

Thank you for your four star review! We are so pleased that you were able to enjoy our Gardunos' restaurant and our newly renovated pool and patio. Thank you also for mentioning our rooms, we pride ourselves in providing our guest with the utmost comfort while they stay with us. Nothing makes us more pleased then to hear we did our job well!
Again, thank you for staying at Hotel Encanto, and we hope to see you again the next time you are in Las Cruces! Have a Wonderful Day!
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Las Cruces, New Mexico
1 review
Reviewed 28 July 2014

I hosted a small bridal shower this weekend & all of my guests loved the elegance of this beautiful property! Diana was very instrumental in helping us find a poolside room near the terrace where our dinner took place which overlooked the city. Jessie put together an astonishing dinner table. We ordered teriyaki steak skewers & coconut crusted shrimp which were mouth-watering delicious! I don't think we could have found a better venue in town for this special occasion. After our dinner we headed to Azul lounge where the bartenders & servers prepared us some of the best margaritas around! Becky was the Manager on duty for the night & made us all feel like royalty by making sure we were taken care of through out the evening. If you are looking for a venue with great service & elegance I highly recommend Hotel Encanto!

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Celine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 30 July 2014
Dear Celine H,

Thank you for choosing Hotel Encanto for your fun and exciting evening. It is an honor to be part of such a special occasion. We are thrilled that you rated five stars for your event, it was a pleasure working with you. I am happy to read that you joined us in Azul. Congratulations on your upcoming marriage!
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Dallas, Texas
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 July 2014

Good...quiet, well air conditioned/clean room, beautiful lobby and pool. Maid service was excellent. Bad...WIFI out 4 1/2 out of 5 1/2 days there. Maddening when you have to work on your laptop. Need fan in wkout room but a variety of equipment and water/towels. If you ask for a refrigerator it will cost you an additional $10 per day and they will put it on the floor so it doesn't open/close easily. Parking lot not user friendly.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank juhamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru-Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 30 July 2014
Dear Julieh50,
Thank you for posting you comments on TripAdvisor. We are happy to read that you enjoyed the workout room during your visit. I truly apologize for the WiFi not available during your visit. It was a trying time for many guests but I can assure you that we worked diligently to get it back up. We hope to welcome you back when traveling to the area.
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La Luz, Nm
2 reviews
Reviewed 25 July 2014

The stay at this elegant hotel was a very pleasant stay. The service from all staff was great and when I requested items to the room the service was punctual. The grounds of this facility are very well kept and very clean. Rooms are very nice with very comfortable beds.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank daniel113green
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Diana Peru- Director of Operations at Hotel Encanto de Las Cruces, responded to this review, 31 July 2014
Dear daniel113green,

Thank you for taking the time to post your review. We strive to give great customer service to all of our guest. I appreciate that you mentioned how punctual the staff was for your request. We are very proud of the pool and landscaping we have to share with our valued guest. I look forward to welcoming you back when visiting.
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Phoenix, Arizona
Level Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 21 July 2014

Wonderful older place that rarely disappoints. Convenient location that is w/in walking distance to mall and several restaurants. Great art and décor throughout the hotel public spaces and rooms. I'll trade "modern" for "character" any day. The newly remodeled pool area is awesome. Clean, nice comfy beds/pillows/linens. Gardunio's restaurant downstairs is a treat.
I've stayed at 2 of the Las Cruces hotels w/higher Trip Advisor ratings (for meetings on the premises). They each had as much SouthWest charm as a corn-dog.
I like the corner rooms w/bigger bathrooms, as the regular rooms (even exec rooms on 7th floor) have small bathrooms. Free shuttle to local restaurants/shopping is a plus.
I'd have given 5 stars, but, having paid extra for an 11:00 AM check-in, we arrived at 12:30 and found we could not check in due to their computer system having crashed. Waited until 1:30, when they finally let us into our room (w/o formal check-in). If it were a one time problem, fine, I'd live with that. But more than one staff person said it was a recurring problem. FIX IT! They did adjust final bill to eliminate early arrival fee.
I would not stay anywhere else in Las Cruces. Period.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
3 Thank JMofo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotel705, Lane Fulps- Front Desk Agent at Hotel Encanto de Las Cruces, responded to this review, 30 July 2014
Dear jimdaninm,


Thank you for your kind review of Hotel Encanto de Las Cruces and the four star review you gave us. We also appreciate that you are a return guest, Thank You.

Thank you also for mentioning the many amenities our hotel has to offer. Our shuttle service does allow our guests to take full advantage of our central location to experience the best that Las Cruces has to offer. From our newly renovated pool to the incredibly comfortable southwestern decor in our rooms and our public areas, we take pride in giving every guest the best stay possible. We are glad that this has been accomplished for you on several occasions and we hope to continue that tradition in the future. I do apologize, however, that your needs were not met regarding your early check in, it was a simple matter of routine maintaince. The issue has been forwarded to the appropriate departments to ensure that this will not be an issue for you or any of our guests in the future.

Again, thank you for the wonderful review and we look forward to seeing you again the next time you are in Las Cruces! Have a Great
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Additional Information about Hotel Encanto de Las Cruces

Property: Hotel Encanto de Las Cruces
Address: 705 S Telshor Blvd, Las Cruces, NM 88011-4690 (Formerly Hilton Las Cruces)
Phone Number:
Region: United States > New Mexico > Las Cruces
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Las Cruces
#6 Business Hotel in Las Cruces
#9 Romantic Hotel in Las Cruces
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Encanto de Las Cruces 3.5*
Number of rooms: 203
Official Description (provided by the hotel):
Our guests at the Hotel Encanto de Las Cruces get to embrace a cultural experience that is unique to the area of Las Cruces, New Mexico. While enjoying the beautiful Mesilla Valley, guests enjoy reflecting on the area's Spanish and Mexican Colonial history and traditions. The hotel is adorned with original Mexican artwork, textiles and furnishings. Enjoy regionally influenced courses at Garduno's Restaurant and experience unique cocktails at Azul Ultra Lounge: the most cosmopolitan club in the area. Simply put, when you stay with us at Hotel Encanto de Las Cruces, you capture a bit of culture and authenticity that no other hotel can offer. "Hotels supporting cultural causes." ... more   less 
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Also Known As:
Hilton Hotels Las Cruces
Hilton Hotel Las Cruces
Encanto Las Cruces
Hotel Encanto De Las Cruces New Mexico

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