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“Check-in problems, rude staff” 2 of 5 bubbles
Review of Quality Inn & Suites

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Quality Inn & Suites
Ranked #23 of 33 Hotels in Las Cruces
Hanoi, Vietnam
Level Contributor
361 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 272 helpful votes
“Check-in problems, rude staff”
2 of 5 bubbles Reviewed 30 December 2011

We had reserved a room through the Choice Privileges website - confirmed a king-size bed and jacuzzi. To our surprise, the management took it upon themselves to downgrade our room to a standard queen. We ended up calling Choice Privileges from their lobby, and after spending quite some time on the phone, we learned that the motel was able to put us into the room that we had reserved after all - after being told that they could either do that or find another hotel offering the same or better room and paying our bill. At no time did anyone here ever greet us or apologize for the problems. The next morning, we went to have breakfast at 8:30 AM (breakfast is served until 9 AM), and all that was left were a handful of hard-boiled eggs and a couple of mini-bran muffins. That's it - everything else was gone. So we ended up unable to have the "free breakfast."

Yes, the room was fine and adequately clean, but I would not stay here again. It wasn't just us - while we were waiting to have our problem resolved, two other parties came in to check into their rooms and no one was treated any better than us. After driving all day long, we would like to think that the hospitality that Quality Inn promises meant something to the staff.

  • Stayed December 2011, travelled with family
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank tumbleweeds023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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150 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Los Lunas, New Mexico
Level Contributor
180 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed 29 October 2011

Ive stayed here numerous times and for a little money ($60 a night) I got a nice room with an awesome TV, great WIFI, and super comfortable beds. Ive read some of the reviews on here and cannot believe they are talking about the same place!

  • Stayed October 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank ClaimsMachine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 1 September 2011

We stayed at the Quality Inn & Suits during our visit to the White Sands NM. The hotel is spectacular. We have arrived late in the evening and at first, the surroundings did not look inviting. Once we have turned into the parking area we felt we have found an oasis. The courtyard was neat and beautifully landscaped. The pool area was well lit and nicely located. In the lobby, we instantly felt welcomed. Juan at the desk was exceptionally nice - great personality and a wonderful demeanor. Our room was excellent - spacious bathroom and vanity, working appliances, 2 tables. One of our lights in the room did not work. Juan was at our door literally within seconds after our call. He took care of the problem in no time. The room was spotless and smelled fresh. The beds were very comfortable. We had the best night rest during our 12-day trip.
Breakfast area was very clean and food was wonderful - fruits, yogurt, eggs, waffles, etc. Great coffee! I would definitely recommend this hotel to anyone visiting Las Cruces, NM.

  • Stayed August 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bittycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glen Ellen, California
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 bubbles Reviewed 26 August 2011

Stayed here Aug 11th and 12th. Room was clean and mattress appeared to be fairly new....however there was no Wifi. The managers claimed to have had a lightening strike and had the Wifi fixed but it didn't work and they didn't know how to fix it.
Also...If you have the free breakfast you are required to eat it in their dining area. I have a problem with this rule, because if you have small children or handicapped persons you should have the option of eating breakfast in your room.

  • Stayed August 2011, travelled with family
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Rubrducky999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Las Cruces hotels

Taipei, Taiwan
Level Contributor
262 reviews
119 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
4 of 5 bubbles Reviewed 19 August 2011

If you looked at the hotels near whitesand national monument, you might think that alagordo is closer. Actually, las cruces is about the same distance and have cheaper and better hotels.

Quality Inn usually have similiar levels of room and services around the USA as far as I knew. This one is no exception, and I like this one. Can't remember all the details. But, it surely a good hotel to stay! The staff was friendly. Nothing really special, but a good sleep at night is enough.

  • Stayed November 2010, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank ypwalter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 27 June 2011

The Room is filthy filthy, and I really wanted to leave just from entering the room. I requested another room and it was absolutely NO different. The couple who are the managers, are very odd, the man obsessively talked and the lady must of been on something, seems like she was drinking. Please avoid for your family sake it your traveling with them.

  • Stayed May 2011, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Mike2550
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 29 March 2011

Our room was in a desperate need of a deep cleaning. The room at first look OK, but then after settling in, I noticed that we all had black bottom feet!. We had to wash our feet and wear our flip-flops all the time. The bathroom at least the toilet and bathtub looked ok but the bathroom floor had dirt buildup in the corners. The rate was great but I would rather pay a little more for a cleaner room.

  • Stayed March 2011, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank RTO11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn & Suites

Property: Quality Inn & Suites
Address: 2200 South Valley Drive, Las Cruces, NM 88005 (Formerly Holiday Inn Express)
Phone Number:
Region: United States > New Mexico > Las Cruces
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #23 of 33 Hotels in Las Cruces
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 55
Reservation Options:
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Also Known As:
Quality Inn Las Cruces
Las Cruces Quality Inn
Quality Inn & Suites Las Cruces, New Mexico

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