We had reserved a room through the Choice Privileges website - confirmed a king-size bed and jacuzzi. To our surprise, the management took it upon themselves to downgrade our room to a standard queen. We ended up calling Choice Privileges from their lobby, and after spending quite some time on the phone, we learned that the motel was able to put us into the room that we had reserved after all - after being told that they could either do that or find another hotel offering the same or better room and paying our bill. At no time did anyone here ever greet us or apologize for the problems. The next morning, we went to have breakfast at 8:30 AM (breakfast is served until 9 AM), and all that was left were a handful of hard-boiled eggs and a couple of mini-bran muffins. That's it - everything else was gone. So we ended up unable to have the "free breakfast."
Yes, the room was fine and adequately clean, but I would not stay here again. It wasn't just us - while we were waiting to have our problem resolved, two other parties came in to check into their rooms and no one was treated any better than us. After driving all day long, we would like to think that the hospitality that Quality Inn promises meant something to the staff.
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- Also Known As:
- Quality Inn Las Cruces
- Las Cruces Quality Inn
- Quality Inn & Suites Las Cruces, New Mexico