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Best Western Plus Montezuma Inn & Suites
Ranked #3 of 8 Hotels in Las Vegas
Certificate of Excellence
Reviewed 13 May 2013

This hotel is fairly new and fabulous. Worth the stay. Great small town with awesome small town feel and great restaurants. Stayed one night on our road trip and could have stayed for two. Clean, good breakfast. Nice lobby. Personal nice and friendly.

  • Stayed: June 2012, travelled as a couple
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1  Thank grandmapatty80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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334 - 340 of 416 reviews

Reviewed 10 April 2013

Helpful staff, lovely rooms (2 stays), nice breakfast, we couldn't ask for more. Our kids voted it their favorite hotel on our 10 day trip. Hotel is located conveniently close to the highway and right across the street we found a gas station which is handy for those of us traveling through Las Vegas on the way to another destination.

  • Stayed: March 2013, travelled with family
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Thank Marilyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2013

We had a reservation at this hotel the night of a blizzard - 2/24, the night of the Oscars - they were expecting 3 reservations, but got a hotel full! The young man who was the only staff member at the hotel did an amazing job of getting people into rooms while answering non-stop phone calls. A whole bus of college baseball players arrived, along with a lot of other people grateful to be off the highway. In spite of the surprise full house, they had a wonderful hot breakfast for us in the morning. The young man who had been there when we arrived around 8 pm said he was going home at 11, but he was still there in the morning, probably because his relief couldn't get there. The pizza delivery guy did manage to make it, and one of the guests treated a bunch of people in the lobby. The room was very clean and comfortable, and we were so glad not to be driving any more. Kudos to the young man who coped amazingly on his own - wish I could remember his name! A very memorable stay.

  • Stayed: February 2013, travelled as a couple
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Thank burfish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 March 2013

  • Stayed: February 2013, travelled on business
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Review collected in partnership with Best Western
Thank Rick F
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 26 February 2013

WE rolled into town yesterday just as the blizzard hit. The gentleman at the desk was super friendly and helpful. He went beyond to get us checked in. The room was very clean, warm and comfortable. Being hotel picky this was a great find for us. They had hot soup available all evening. We used the jacuzzi and workout room and both were great. Upon checking out the lady asked us if they met all our needs. I would stay here again without a second thought. So grateful fo have gotten such a nice room during a bad storm.

  • Stayed: February 2013, travelled as a couple
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Thank Beverly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2013

We rolled into Las Vegas late. We previously made reservations by phone. We picked this hotel based on excellent reviews. Upon entering the 2nd floor, the faint smell of curry permeated the hallway. Additionally, it looked like the hallway had not been vacuumed in weeks.

The first room assigned to us had filthy tile as you entered and in the bathroom. The shower was equally disgusting. We asked for another room. It was just as bad. The THIRD room was bad as well. At that point we gave up and stayed.

The grout was dirty around the bathtub. The grout all in the bathroom and entry was cracking and dirty. The faucet on the sink had toothpaste goop all over it. The toilet handle was filthy. Various surfaces all over the entire room had smudges of gunk all over them. The chairs needed to be reupholstered they were so dirty.

On a more positive note, the sheets appeared to be clean and the beds were comfortable.

This room was one of the dirtiest we've stayed in our entire life. Just because it's a small town does not mean their standards of cleanliness need to be lowered.

  • Stayed: February 2013
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Thank chatwithchristi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, Manager at Best Western Plus Montezuma Inn & Suites, responded to this reviewResponded 14 February 2013

I was devastated to read your review of the Best Western Montezuma Inn & Suites and I want to apologize for not meeting your expectations or, indeed, the expectations of the hotel management.
Best Western has the most stringent of cleanliness and is applicable to all properties, even those in small towns, it consists of inspections with black lights and UV sanitation. I find it inexplicable that all four rooms shown to you were unacceptable, especially in light of our previous guest's comments.
I want to assure you that your review has been shared with our housekeeping staff and further training and greater efforts are being made to ensure this situation will never happen again
Sincerely
Anne Bradford
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2013

We were traveling from Albuquerque to Denver and a huge snow storm hit. The woman at the front desk was nice enough to give us a discounted rate because we were stranded. She was really friendly and let us know they would be serving soup that evening as well. The room was nice but the hotel itself was freezing cold. When we walked in the room it literally felt like walking into a giant refrigerator. It took a good half hour to warm up and that was the the thermostat in the room at 80. Once we warmed up I was happy with the stay and experience. The room was clean and up to date. The breakfast in the morning was good. It was a hot breakfast with lots of choices. Overall, I was pleased.

  • Stayed: December 2012, travelled with family
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1  Thank Misty S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Montezuma Inn & Suites

Address: 2020 N Grand Ave, Las Vegas, NM 87701-4748
Phone Number:
Region: United States > New Mexico > Las Vegas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Las Vegas
Price Range: £70 - £85 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Montezuma Inn & Suites 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
Best Western Plus Montezuma Inn & Suites Las Vegas, New Mexico

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