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“Nice, Clean, Convenient”

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BEST WESTERN PLUS Montezuma Inn & Suites
Ranked #3 of 8 Hotels in Las Vegas
Certificate of Excellence
Albuquerque, United States
1 review
“Nice, Clean, Convenient”
5 of 5 bubbles Reviewed 3 June 2014

Check-in was quick. Rooms were nice, clean and comfortable. Complimentary breakfast options were decent, nice area to sit and enjoy while watching the news. There is an indoor pool, sauna and hot tub which was nice after a long day of traveling and working. Check-out was easy and everyone of the hotel staff members were very nice and helpful

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jennifer W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, 4 June 2014
Thank you so much for taking the time to review our hotel. We share all comments with all our staff and they will be very happy to receive such a glowing report. Again , thank you, and we hope you will be able to stay with us again in the future
Sincerely

Anne Bradford
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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348 reviews from our community

Traveller rating
    204
    97
    32
    9
    6
See reviews for
121
104
31
51
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • German first
  • Russian first
  • Spanish first
  • Any
English first
Tucson, United States
1 review
5 of 5 bubbles Reviewed 1 June 2014

We were very pleased with this hotel - extremely clean, the breakfast was excellent, the employees were pleasant and helpful, and the fitness center was very nice. We definitely recommend this property. We will definitely stay here again.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Melba C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, 3 June 2014
Thank you so much for taking the time to review our hotel and for the very kind words. I will share your comments with all of our staff and we hope you will have the opportunity to stay with us again in the future
Anne Bradford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prescott, AZ, United States
1 review
5 of 5 bubbles Reviewed 27 May 2014

Death in family. Needed no bad experiences and there were none at this hotel. It was excellent. Hotel staff whom we encountered were helpful and very courteous. This was my third stay at this hotel and shall return as it is along one my of my travel routes.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Jack K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, 30 May 2014
Thank you so much for your wonderful review of our hotel. We are so sorry for your loss and hope you will be able to visit us again under happier circumstances
Sincerely
Anne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Roseville, United States
1 review
5 of 5 bubbles Reviewed 25 May 2014

Staff was helpful and friendly, got me set up quickly. I used the laundromat to do two weeks worth of laundry, and used the gym while I waited for the machines. Disappointed that I didn't bring a bathing suit, because that spa looked very nice. Room was spotless and, maybe just because I generally don't use the 'Plus' Best Westerns, comically large (I feel like I could have parked two or three cars in the room). Breakfast was mostly available exactly at 6am (sausage & eggs came out a little bit after, no big deal) and was plentiful with toast, waffles, cereal, coffee, yogurt, juice, and more. That made it easy for me to get back on the road, well rested, by 6:30am.

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Michael W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, 30 May 2014
Thank you so much for all the nice comments you made regarding our hotel. I will share them with all our team. Glad you had a great experience and hope you will return in the future
Anne Bradford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 20 May 2014 via mobile

We are a big fan of this hotel and the extremely attentive staff. Addressed an issue with Nicole (Supervisor) and our satisfaction was exceeded beyond expectations!! The rooms are wonderful and we enjoy feeling very special as a guest when we stay. This was our first stay at this hotel and we returned to stay on our return trip home. This will not be our last stay here. Very pleased!
C.Owens

Stayed May 2014, travelled with friends
Helpful?
Thank Chris O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, 22 May 2014
First and foremost, thank you for staying with us and for taking the time to review our hotel. Sharing feedback with everyone working here inspires us all to provide our guests with better customer service every day. Thank you for your wonderful review
Anne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver, United States
1 review
3 of 5 bubbles Reviewed 4 May 2014

A little too pricey for a hotel in Las Vegas, New Mexico. Clean...which is very important...good staff....problems with getting the room cool...poor air conditioner (and it isn't even summer yet). So beware, if you like a cool room and have problems sleeping in a warm room...this hotel probably isn't for you.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Dean R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, 7 May 2014
Thank you for taking the time to review our hotel. I am sorry our AC units were not efficient enough for your comfort. As a newer property our energy efficient units do turn off when the temperature reaches 60 degrees Fahrenheit,and I understand that some guests prefer that the unit runs continuously.I hope you will give up the opportunity to be of service to you in the future
Sincerely
Anne Bradford
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
SoCal
Level Contributor
57 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

We recently stopped here on a trip across the country; so just stayed one night. The staff was helpful and friendly. The room was big, nicely done and clean. My only complaint is that it could use better sound proofing, as we got more hall noise than is ideal. But overall we had a very pleasant stay.

  • Stayed April 2014, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoSoCak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
montezumasuites, Manager at BEST WESTERN PLUS Montezuma Inn & Suites, responded to this review, 30 May 2014
Thank you for taking the time to review our hotel and for the kind words.I am so sorry you were disturbed by guests in the corridors and hope that you will stay with us again and that we can find you a quieter location.
Anne Bradford
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PLUS Montezuma Inn & Suites

Property: BEST WESTERN PLUS Montezuma Inn & Suites
Address: 2020 N Grand Ave, Las Vegas, NM 87701-4748
Phone Number:
Region: United States > New Mexico > Las Vegas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Las Vegas
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN PLUS Montezuma Inn & Suites 2.5*
Number of rooms: 67
Reservation Options:
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Also Known As:
BEST WESTERN PLUS Montezuma Inn & Suites Las Vegas, New Mexico

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