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“One of the better ones”

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Best Western Plus Montezuma Inn & Suites
Ranked #3 of 8 Hotels in Las Vegas
Certificate of Excellence
Santa Fe, NM
Level 6 Contributor
174 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“One of the better ones”
Reviewed 24 August 2010

A really nice motel for the Las Vegas, NM area. Very friendly and helpful front desk staff. The elevator was a mess; noisy and slow, so used the stairs mostly. The room was very large and clean. Nice modern TV along with a small refrigerator (no freezer) and a small microwave. The refrigerator took 24 hours to cool down my soda, and there were no controls to adjust the temperature. Good choice of DirecTV stations on the TV, but no pay-per-view movies. Bed was very confortable with large pillows. Checkout was easy, and they even sent a follow-up email. My only complaint was the cleaning staff in the morning were noisy and used the "f" word many times. They also had a tendency to block the hallway with their cleaning carts and laundry carts.

  • Stayed August 2010, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Schofield1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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377 reviews from our community

Traveller rating
    219
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    35
    10
    6
See reviews for
134
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Phoenix, Arizona
Level 6 Contributor
100 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 4 June 2010

This is a nice new hotel. The only issue we had was at check in, when we checked the pull out sofa (we have had issues at other hotels and now check it right away for sheets and pillows). Well, the bed had not been made up and had dirty sheets on it. We informed the front desk. She was very appologetic and immediately moved us to another room right across the hall. That room was fine, but the phone did not work. Someone had used the phone cord to plug in their laptop and then plugged it back into the phone wrong and it was stuck. Since we had already moved rooms once and had cell phones we let it go.

The rest of the stay was great. The room was very clean and spacious. They had soup in the late afternoon when we were checking in that was very tasty. The pool was nice and we had it all to ourselves. Breakfast was pretty good. Our one complaint was the eggs-they tasted pretty bad.

Overall, it was a great stay and we would stay again!

  • Stayed May 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dragon28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sierra Vista, Arizona
1 review
Reviewed 28 May 2010

We have stayed here many times. The problem: we received a bill for a stay in 4/10 when we stayed here 7/09. We paid with a creditcard, assumed there wasn't a problem, since we pay off our bill monthly. In shock I call to find out what was going on, hotel saya that all creditcard chargest weren't paid this last year. After trying to get it settled with discover they are now hitting up the customers because discover has told them they didn't file in a timely manner. You think?! I think so too, because the hotel wasn't even willing to give any kind of credit or discount! What kind of customer service is this? I didn't screw up the billing! Then they were rude! Then said I could recharge this to the same credit card, huh? What is this kind of crap? Won't stay again!!!!!

  • Stayed July 2009, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bradandkerry3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 April 2010

We found the Best Western in Las Vegas, NM to be new, squeaky clean with a friendly staff. The rooms are luxurious for the price and the hotel has many amenities not usually found at this price point. We arrived late and accepted nearly the last room available. We heard some slight noise from the pool area. It was not enough to bother us though. The next morning we discovered the pool was adjacent to our room. There was very little noise considering the proximity to the pool.
The breakfast as plentiful and and much better than the usual cold cereal and bagels offered elsewhere.

  • Stayed March 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank coloradocoookie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colorado
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 March 2010

The room was large and comfortable, furnished with a desk, microwave, small refrigerator and decent TV. The bed was very comfortable, with a soft pillowtop and good bedding. Night stands with lamps on both sides of the bed were nice. The granite countertop in the bathroom was nice, and the shower was comfortable. A one-cup coffee maker was provided, and the towels were good quality.
An evening snack was available in the lobby, and the breakfast was good in quality and quantity. There was a hot egg dish, potatoes, waffles, several types of breads and cereals, along with juices and coffees. All items were kept refreshed and full. Seating was adequate, and comfortable chairs were in the lobby near the television.
The business center had a computer, fax and printer, and was comfortable and well lit. The fitness center contained about half a dozen machines, and a television. The sign said the fitness center was open from 8 AM to 10 PM, but the desk person said I could use it as early as I liked, they just had that sign to discourage unattended children from using it before their parents were up.

  • Stayed March 2010, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TwoOnAMission
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newcastle
Level 4 Contributor
39 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 November 2009

This is a new hotel with good facilities far superior to the usual "Best Western experince"!. The staff were freindly, helpful and we got a decent hot breakfast too! Would certainly recommend!

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lvera
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cranston, RI
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 8 November 2009

I was very surprised at how nice the Best Western was in Las Vegas, New Mexico. It was less than a year old so everything was new. The rooms were very spacious with a king size bed, flat screen TV, microwave, refrigerator and nice size bathroom. The staff was very friendly. The free breakfast in the morning was from 6-9 and was nice. There was a business center with 2 nice computers and a printer. There was also a small gym that I didn't use. There are two negatives. One was that one day my room didn't get cleaned. When I came back to my room at night and realized it hadn't been cleaned the night staff gave me fresh towels and apologized. The other negative was that the bath towels seemed very thin and not too absorbent. All in all my stay was nice and I would stay there again.

  • Stayed November 2009, travelled solo
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Best Western Plus Montezuma Inn & Suites

Property: Best Western Plus Montezuma Inn & Suites
Address: 2020 N Grand Ave, Las Vegas, NM 87701-4748
Phone Number:
Region: United States > New Mexico > Las Vegas
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 8 Hotels in Las Vegas
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Montezuma Inn & Suites 2.5*
Number of rooms: 67
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Also Known As:
Best Western Plus Montezuma Inn & Suites Las Vegas, New Mexico

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