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“Outstanding customer service and beautiful room” 5 of 5 bubbles
Review of Comfort Inn & Suites

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Comfort Inn & Suites
Ranked #2 of 8 Hotels in Lordsburg
Certificate of Excellence
GreenLeadersBronze level
West Fork, Arkansas
Level Contributor
3 reviews
“Outstanding customer service and beautiful room”
5 of 5 bubbles Reviewed 31 May 2014

We arrived at hotel at 11:00 p.m. I was traveling with my 85 year old parents. My father (who is very hard of hearing) insisted on checking us in with me. The front desk lady was absolutely delightfult and extremely patient with my father. She suggested the handicapped room where the beds were a little bit higher (excellent observation and thoughtfulness on her part), which is wat we went with. The room was outstanding and perfect for 4 adults to stay in. The hotel, breakfast and atmosphere was superior. One of the most pleasant experiences in a hotel ever. Sorry I can't remember the ladies name. We were there on May 22, 2013, if that helps. Stephanie Henry (name on room would have been Joe Stephens). PS, room needs more light for older eyes. Parents had a difficult time seeing with poor lighting.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stephanie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parin B, Manager at Comfort Inn & Suites, responded to this review, 1 June 2014
Thank you for taking the time to review us here on TripAdvisor. We're glad you had a good experience with us, and hope you'll continue to share your thoughts with family and friends.

Thanks for mentioning our breakfast. Lots of people are surprised by how good it is...but we just figure it's our business to make sure our guests leave the hotel well rested and well fed.

We hope you'll visit us again soon.
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180 reviews from our community

Traveller rating
    93
    58
    15
    8
    6
See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Phoenix, Arizona
Level Contributor
257 reviews
124 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 bubbles Reviewed 9 May 2014

This is the place to stay between Tucson and El Paso on I-10. What a comfortable, relaxing stay. I was checked in by Amethyst and checked out by Erica. Both young ladies were pleasant and professional. The property is very new; everything looks and smells clean. The front desk is up to date and uncluttered. The room was clean, fitted sheets stayed on the bed, bathroom was very clean. WiFi worked great and DirecTV was the carrier for the large flat screen.

The breakfast was done right. Biscuits and gravy, scrambled eggs, sausage, bacon, and all the pastries, yogurt, juices, coffee. The gravy was thick, the biscuits were soft. This is standard Comfort breakfast but the hots were hot, the colds were cold, and nothing was watered down like other Comfort Inns.

The GM deserves a big Thank You for running an efficient, clean property.

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dcjw700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parin B, Manager at Comfort Inn & Suites, responded to this review, 19 May 2014
We greatly appreciate your wonderful experience. We are so pleased to know you enjoyed your stay with us. We are glad you enjoyed our clean hotel as well as our wonderful spread of breakfast. We again appreciate your stay with us and we look forward to seeing you again.
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Odessa, Texas
1 review
5 of 5 bubbles Reviewed 22 April 2014

This hotel was shockingly clean and comfortable. We stopped here on our way back to Odessa Texas from Las Vegas. The hotel rooms were super nice and the hotel looks to be brand new. It is rare to stay at a hotel at this price point and be completely satisfied.

Thank you to the owners, management, and hotel staff for maintaining one of the best hotels we have stayed in.

  • Stayed April 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rgperaza82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parin B, Manager at Comfort Inn & Suites, responded to this review, 23 April 2014
We appreciate your awesome review. We are pleased to hear that you enjoyed our spacious rooms and value of it. It’s team effort to keep this place clean and well maintain for last 7 years. We thank you again and looking forward to your future stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mansfield, Pennsylvania
Level Contributor
60 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed 20 April 2014

To get off the interstate in heavy rains we chose this motel. Most comfort suites serve our needs but this exceeded our expectations. The staff was warm and friendly. The room was clean and had the famous hard and soft pillow choices....... yea. The pool and hot tub were great. In the morning breakfast was a full meal not just the breads.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank chip56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parin B, Manager at Comfort Inn & Suites, responded to this review, 22 April 2014
We certainly appreciate you choosing to stay with us. We are very pleased you enjoyed your stay with us and we were able to meet your needs. We are glad you enjoyed our hotel as well as our courteous staff and our variety of breakfast. We are happy to hear that you loved our heated indoor pool in spite of our weather outside. We surely thank you and we look forward to seeing you again in the near future.
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1 review
5 of 5 bubbles Reviewed 18 April 2014 via mobile

. They really made it to my needed comfort.The rooms are as spacious and extra clean as sean on the photos. When I asked of something they acted swiftly. The owner is beyond kind .He kindly offered me a ride to the truck stop on two different occasions. My stay has been good as could get .I strongly recommend

Stayed April 2014, travelled with friends
Helpful?
Thank Tibor J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parin B, Manager at Comfort Inn & Suites, responded to this review, 20 April 2014
We really appreciate you staying with us. We are extremely glad you enjoyed our spacious and extra clean rooms. We are also pleased to meet your needs during your stay. We thank you for you awesome review and your recommendation and we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Las Vegas, Nevada
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 5 April 2014

This was a last minute stop, though I did call ahead from the road before we got there. We were happy to have a room that we could keep our pet in. We stopped late and had been traveling all day. The hotel itself was nice and had many amenities. Our room was nice also. Very large . However the refrigerator door did not close all the way and therefore ran all night. It woke me up several times. Also when I was moving the pillows on the bed I found a fingertip size piece of grey "stuff" under the pillow. When I checked out in the morning I gave the "stuff" I found to the girl at the desk. She threw it away and said "just lint from the laundry"'' I then reported the refrigerator door would not close and the refrigerator ran all night. Her reply was "I'll tell maintenance". I was very disappointed with her responses and reported this on the hotel's website. The reply I got from the manager was an I'm sorry and I will address this issue, I hope you'll stay with us again. You can be sure we won't!

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank EllenW284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parin B, Manager at Comfort Inn & Suites, responded to this review, 20 April 2014
We are sorry you had a poor experience with us. We have addressed both situations with all the staff. We do thank you for your stay and appreciate your comments about our large guest rooms. We sincerely apologize and hope you will reconsider staying with us again.
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Las Cruces, New Mexico
1 review
2 of 5 bubbles Reviewed 27 February 2014

We checked in Feb.21st 2014 and checked out Feb. 23, 2014. Shalom checked us in as was very polite. As for Sunday Rachel helped us. She was very rude to my granddaughter and I therefore I will Never stay there again. She also told another guest that she did not like kids. I thought this was a family environment. She is not a people person. She even looked like she might have been under the influence.

  • Stayed February 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank bjjjhaynes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Parin B, Manager at Comfort Inn & Suites, responded to this review, 4 March 2014
We apologize for your experience here during your recent stay. We are a very-friendly and family environment so we are working and addressing this situation with our staff to better ourselves. Again, we are certainly sorry and hope you will reconsider staying with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn & Suites

Property: Comfort Inn & Suites
Address: 400 W Wabash St, Lordsburg, NM 88045-1800
Phone Number:
Region: United States > New Mexico > Lordsburg
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Lordsburg
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn & Suites 2.5*
Number of rooms: 64
Official Description (provided by the hotel):
The Comfort Inn & Suites® hotel is conveniently located near Interstate 10, halfway between Phoenix and El Paso. This Lordsburg, NM Hotels that achieve the prestigious Gold Award represent the top 10% of hotels within each Choice brand. This hotel is minutes from Shakespeare Ghost Town, the town of Playas, Steins Railroad Ghost Town, Redrock Wildlife Area and the Lordsburg Hidalgo County Museum. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast featuring scramble eggs, bacon, sausage, Biscuits & sausage gravy, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors!Guests will enjoy our great amenities and features, including free wireless high-speed Internet access and free local calls. After a busy day of sightseeing and touring the nearby ghost towns, guests of this Lordsburg, NM hotel will enjoy relaxing in the indoor heated pool and hot tub. Be sure to take advantage of the on-site fitness center and sauna.Business travelers will appreciate conveniences like the business center and access to copy and fax services. The meeting room accommodates up to 30 people for most events and business functions.All guest rooms come equipped with refrigerators, microwaves, coffee makers, desks, curved shower rods, flat-screen televisions, irons, ironing boards, hair dryers and cable television. In addition, some rooms have sofa sleepers. Non-smoking rooms can be requested.Laundry facilities are located on the property for added guest convenience.The Comfort Inn & Suites hotel is the perfect place to stay when in the Lordsburg, New Mexico area. We are the perfect stopping point during your travels in the Old West. ... more   less 
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Also Known As:
Comfort Inn Lordsburg
Lordsburg Comfort Inn

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