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“Always a nice break but...”

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Inn of the Mountain Gods Resort & Casino
Ranked #1 of 1 Hotels in Mescalero
Reviewed 21 July 2014

We have stayed at the Inn many times over the years and it is always enjoyable. Had the Sunday Brunch this time and the food was plentiful with huge selection and taste. At $16 dollars you get an excellent brunch even though the setting is quite basic with cafeteria style plates and silverware. My biggest complaint is a big one this time - a group was playing a game near the registration desk and people were leaving the table to smoke near the desk. Very unheard of in this day and age. Keep smoking regulated and confined.

  • Stayed: July 2014, travelled with family
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1  Thank Alexa8776
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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469 - 475 of 874 reviews

Reviewed 20 July 2014 via mobile

I have been to the casino many times but have never stayed in the "resort", I decided to give it a try because my expectatios where high as any "resort" should be. Customer Service" is not their priority. There was one lady swrving food atbthe food court and she was using the same gloves to serve food and take the money. Since my online reservation I asked for a non smoking floor and the lady did not bother to look for another room because "that's what shows on the system".

The service is lower for what you expect at a mid-price hotel. Next time I come I will stay at holiday inn express.

I would recommend to save your money and come to the casino and lake.

Stayed: July 2014
3  Thank Humberto C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014 via mobile

Wifi is non existent. Buffet on sea food night has only sea food options with hardly any non fishy choices and for a non fish eater that leaves very few options. Salad was good. Pretty view from our golf-lake facing room.

  • Stayed: July 2014
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3  Thank Jshields01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2014

Family holiday in the USA. Stayed one night. As previously reported the resort has many features. Went for supper in the buffet restaurant where we paid on entry. As reported elsewhere, the staff need training in customer care. The lady taking the money was I suspected somewhat "tied and emotional".
This was not the case for breakfast where the staff were absolutely fine.
Worth a visit, but don't expect customer care as their top priority.

Stayed: July 2014, travelled with family
1  Thank Cygnetsixsix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014 via mobile

The Inn is beautiful and the lake and mountains will not disappoint. If you enjoy golf, boating, fishing or casinos, you will really love the Inn. We just had a few disappointments. When we arrived and checked in, the young lady that "helped" us was unfriendly, unwelcoming and could not be bothered when my parents needed some assistance. We were really disappointed that we weren't shown more hospitality. The other things were minor issues compared to that. Some areas were not well cleaned, the furniture in our room had some wear and tear and the food at the breakfast buffet was mediocre at best. I've always wanted to stay, and I'm glad that we did once, but we will stay elsewhere in the future when we're looking for luxury, romance and great service.

  • Stayed: July 2014
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3  Thank Bafarmerswife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 July 2014

The resort is located in the mountains near a lovely lake with stunning scenery...and that's about as good as it gets. Don't reserve rooms because they overbook and then give you horrible rooms. We booked five rooms lakeside in May and they gave us one lakeside room and four mountainside rooms for the 3rd of July 'celebration'...The receptionists are rude and do not work with you and forget about this being a one time thing. Every time we come they double book our rooms and can't give us anything even remotely close to what we want regardless of whether they have an event going on or not! There is definitely nothing to celebrate at the inn of the mountain gods.

  • Stayed: July 2014
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8  Thank amberry21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 July 2014

Do not give this place your business. We come quite often. They mess up our rooms every single time. We wanted to come up for 4th of July and got rooms in May. we were promised lake side rooms and when we arrived, they had sold our rooms and transferred us to mountain side (pointless for the firework show). They were extremely rude and disrespectful and told us we were "out of luck". We were also entered in a drawing for a truck, which we won, and ran through the crowd to get to the winner area. When we got there they said "sorry, you took more than a minute to arrive" and we ended up not winning. Awful place. Do not stay here. They may seem like a decent business, but looks can be deceiving.

  • Stayed: July 2014
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10  Thank Joce3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Inn of the Mountain Gods Resort & Casino

Address: 287 Carrizo Canyon Rd, Mescalero, NM 88340-9641
Region: United States > New Mexico > Mescalero
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Mescalero
Price Range: £77 - £102 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Inn of the Mountain Gods Resort & Casino 4*
Number of rooms: 273
Official Description (provided by the hotel):
EXPERIENCE A RESORT AND CASINO THAT IS ABOVE AND BEYOND. New Mexico’s premier mountain resort awaits with impeccable service, mouthwatering cuisine for every palate, incredible gaming action, and breathtaking alpine scenery to nurture your soul. Situated high in the picturesque mountains of Mescalero, New Mexico just outside of Ruidoso, guests return time and time again to Inn of the Mountain Gods to enjoy the clean mountain air, stunning panoramic views, and exciting entertainment options. Upon your arrival, you’ll be greeted by a stunning lobby featuring a sweeping view of the snowcapped mountains, lake and championship golf course. Guests have come to expect all of the little extras that come standard here at Inn of the Mountain Gods. From the moment you arrive, you’ll be enchanted by original works of art throughout the property, roaring fireplaces in the lobby, and a tranquil setting that makes the everyday world feel a million miles away. Beyond that, discover an endless variety of activities, entertainment and escapes to make it a getaway you’ll never forget. 273 LUXURY ROOMS AND SUITES, NUMEROUS DINING OPTIONS FROM A SIGNATURE STEAK AND SEAFOOD RESTAURANT TO A SCRUMPTIOUS BUFFET, 40,000 SQUARE FEET OF MEETING SPACE, 38,000 SQUARE FOOT CASINO, INDOOR POOL, A FULLY EQUIPPED WORKOUT FACILITY, SKIING AND SNOWBOARDING, 18 HOLE CHAMPIONSHIP GOLF COURSE, BIG GAME HUNTING, SKEET SHOOTING, HORSEBACK RIDING, FISHING, GONDOLA RIDES. ... more   less 
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Also Known As:
Inn Of The Mountain Gods Hotel Mescalero
Hotel Of The Mountain Gods
Mountain Gods Inn
Inn Mountain Gods
Mountain Gods Hotel
Of The Mountain Gods Hotel

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