Beautiful property, but obviously way understaffed. Had to wait in line for over 30 minutes to check in (1-1/2 hours after check in time). Then was told that we could check in, but room was not ready - had to wait until after 6:00 pm for room to be ready, then had to wait in line again to pick up keys.
They have bellhops to help with luggage, but they were all busy, and if you would like to use a cart and take in your own luggage, you're out of luck. It's a long walk from garage to room, especially after taking 3 trips to get all of your stuff - management - buy some more luggage carts and make them available!!!!!
Casino is tight, and self-service soft drinks are not available - have to wait for cart to come around - several times I had to go looking for lady with drink cart, as I felt like I was about to die of thirst. Players club is very stingy with comps and benefits.
Has a lot of potential, but I got the feeling that overall it is very poorly managed. For what the rooms cost, I expect more.More
- Free Wifi
- Free Parking