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“Excellent + peaceful....”

Ojo Caliente Mineral Springs Spa
Certificate of Excellence
More attraction details
Attraction details
Owner description: Just north of Santa Fe is Ojo Caliente Mineral Springs’ secluded sanctuary. Deemed sacred by Native Americans of Northern New Mexico, our legendary waters have been soothing body, mind and spirit naturally for centuries. Ojo is the only hot springs in the world with 4 unique, sulfer-free mineral waters. The resort is historic, yet modern and fresh with eclectic charm in a relaxed and tranquil environment. The full-service spa offers a wide array of restorative treatments including nurturing massage and hydrating face and body treatments. Don’t miss a soak in a private outdoor pool by fire at night or in the seasonal, detoxifying mud pool. We offer an unpretentious and uncomplicated atmosphere with a variety of lodging accommodations including enchanting suites, charming cottages, the historic hotel and private homes. All lodging includes access to all mineral pools every day of your visit. The Artesian Restaurant provides a casual dining experience and charming atmosphere. Our chef blends local flavors with global cuisine. Creative dishes include Green Chile Crusted Salmon, homemade pasta, and Ribeye. Lighter fare is available in the Wine Bar & Lounge. Yoga classes are offered 7 days a week. Ojo is nestled in a valley on 1,100 acres and is adjacent to thousands of acres of hiking and mountain biking trails. We suggest that you make reservations for spa treatments, private outdoor pools and dinner before you arrive.
Montclair, New Jersey
Level Contributor
38 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 26 helpful votes
“Excellent + peaceful....”
5 of 5 bubbles Reviewed 19 July 2014

This place was extremely peaceful & great! I can't say much about the staff because they seem like in a hurry for any question you ask....

The mineral pools was great also the restroom area, we walked in so stressful and we got out so relaxing and feeling so in peace!!! I will recommended to anyone!

Visited February 2014
Helpful?
Thank sochy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ojowaters, Owner at Ojo Caliente Mineral Springs Spa, responded to this review, 24 July 2014
I'm glad to hear you had a relaxing experience in our mineral pools! Thanks for taking a moment to share some feedback and let us know how we're doing. Hearing that you walked out with feelings of peace and relaxation is among our favorite thing to hear from our guests. If you are ever in this part of the country again, we'd happily host you again.

Best wishes,
Eric Martinez, Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Phoenix, Arizona
Level Contributor
45 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 14 helpful votes
“Fun and Unique Day”
4 of 5 bubbles Reviewed 16 July 2014 via mobile

My girlfriends and I went to Ojo as a day trip from Santa Fe. It's about an hour away and they recommend that you arrive an hour early to soak in the pools before your treatment. We spent time in the iron and soda pools and then headed in for our treatments. One of my friends had the Rejuvenator treatment and loved it. My other friend had the salt scrub with the mini facial. She said the technician was very concerned with her comfort and overall she was pleased. She was kind of expecting a soft massage with the scrub but it was really just the scrub being applied. My other friend had the 80 minute youthful glow facial and was very disappointed. It was not like typical facials she has had; it was just a bunch of products layered on her face. No steam, no extractions, and very light massage of neck and arms. I had the moor mud treatment and my technician, Montserrat, did a great job! I loved it and felt like it was the perfect spa treatment to get. She did a dry brush rub which felt like a great scratch all over and then applied the mud and wrapped me with hot towels and a foil layer. The hot oil on my scalp and the massage fled great. Then you go to a private bathtub filled with arsenic water to soak and scrub off the mud. It was awesome!
The pools were fun and the day was unique. The locker room is nothing fancy or special, and the towels were kind of old and shabby. And you only get two of them, which is weird. But those were our biggest complaints about the facilities. I would recommend this as a fun day trip for sure!

Helpful?
1 Thank ChandlerMBC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ojowaters, Owner at Ojo Caliente Mineral Springs Spa, responded to this review, 21 July 2014
Huge thanks to you and your girlfriends for joining us for some summer R&R! While I'm glad to hear that it sounds like most of you were very pleased with the experience, I want to clear some things up about the Youthful Glow Face Therapy: It's unlike a traditional facial in that it's gentle. We use special rejuvenating products to gently slough away skin to reduce pores, fine lines, wrinkles and slackening of the skin. Please let her know we're sorry if there was a misunderstanding about that! Thanks so much for recommending us to others, Chandler! Hopefully we'll get to welcome you back again in the future.

All the best,
Eric Martinez, Customer Service
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
austin
Level Contributor
114 reviews
48 attraction reviews
common_n_attraction_reviews_1bd8 71 helpful votes
“Relaxing and rejuvenating”
5 of 5 bubbles Reviewed 15 July 2014 via mobile

Was on vacation in the area and went to the spa on Monday and Thursday. Monday was a bit more crowded than Thursday, though the pools still had plenty of space. Cost is $18 per person for all public pools and includes a towel. Showers and lockers are free and locks are for sale or you can bring your own. Shower gel, shampoo and condition are in each shower but remember to take a washcloth. There is a portable spinner to ring out the wet bathing suit somewhat. Plenty of lounging chairs available but you may not get one in the shade. Hammocks also available and they are shaded. This is a quiet zone so please respect that and keep your talking to a whisper. Some people were very loud. The spa personnel goes around with a sign reminding people to whisper but did not actually say anything to the group of people that were loudly shooting the bull in the cliffside pool and surrounding area. All pools were clean and remember sunscreen is to be rinsed off before getting in the pools. There is a nice gift shop on property. Will definitely go again.

Helpful?
Thank austinwineoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ojowaters, Owner at Ojo Caliente Mineral Springs Spa, responded to this review, 17 July 2014
Dear Guest:

It's gratifying to hear that you enjoyed such a relaxing visit to Ojo! Thank you for your kind review. We look forward to welcoming you back soon.

Best wishes,
Eric Martinez,
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_attraction_reviews_1bd8 3 helpful votes
“Horrible Customer Service”
1 of 5 bubbles Reviewed 14 July 2014 via mobile

We were checked in just yesterday, July 12 and checked out this afternoon, here's me, my family and our friends' experience:

- 30 min late check in because of "maintenance issue." Note we checked in at cottage 26. We were not even offered a prorated refund or offered to stay longer (I will get back to this later)
- when I checked in, the smell inside the room was horrible
- swamp cooler was noisy
- there were bugs everywhere inside the room
- coffee maker was filthy (where you pour the water)

Here's the worst part. We checked out on time at 11 am but continued to park in front of the cottage while waiting for one of our friends. @ 11:45 am, before we left , my wife needed to use the toilet before we left, so she asked permission from the housekeeper that has started to clean our room for the night and she gracefully said yes.

While my wife was inside, a housekeeping supervisor or whatever rudely knocked at the bathroom door and disrespected my wife and said you can't use the bathroom anymore, you've checked out already, there's an extra charge for messing the toilet. My wife did not even have the chance to go. This horrible excuse of an employee berated a a paying guest that pays his or her job and belittling the housekeeper that was very generous to let my wife use the bathroom.

This very rude person didn't even thank us for staying and making sure she had a job, but instead was very inconsiderate, uncourteous, curt and should be disciplined or fired

I will post this on all sites reviewing Ojo Caliente and we will never come back nor recommend it to anyone. Whoever reads this from management, I hope you know what customer service is, because one of your employees has just lost our business.


Helpful?
3 Thank jayson m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ojowaters, Owner at Ojo Caliente Mineral Springs Spa, responded to this review, 16 July 2014
Dear Guest:

Thank you for allowing us the opportunity to discuss your recent Ojo experience with you by phone. As I mentioned, on behalf of our entire staff, we sincerely apologize for the rude and unacceptable behavior exhibited by a member of our housekeeping staff. Please know we take these issues very seriously. Additionally, our General Manager has asked me to relay to you that this matter is being addressed immediately. We can assure you that this will never happen again to any guest at Ojo.

Our Facilities Manager has also communicated that he will inspect all of the air conditioning units in the North Cottages for any standing water and areas where bugs may be getting into the room.

Again, we deeply regret that you did not have a more enjoyable experience with us. We hope you will give us an opportunity to make this right. I can be reached on my direct line at 505.583.3221.

Sincerely,
Eric Martinez
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Salem
Level Contributor
35 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“totally relax”
5 of 5 bubbles Reviewed 11 July 2014

the spa is amazing! It is not only an indoor spa with excellent treatments (facials, massages) but outdoor experiences in all the mineral pools in a very tranquil and beautiful setting. Each pool is unique (love the arsenic pools) and leaves you feeling relaxed like no other spa I've been to. The blue skies, quiet, and waters are very cool. The mud bath is not to be missed. Photos of us and friends grace our frig and bring a smile at the memory of our experience. The recent renovation to the women's locker area is very nice. I recommend getting a treatment so you have a locker, robe, and full access to the day spa locker room....and you will enjoy it so very much. Been going for years and enjoy it every time. The restaurant is also a delight after a "tough day" at the pools. Try the sangria!!! The entire staff is very gracious and low key in keeping with the atmosphere. Love it every time!

Visited May 2014
Helpful?
Thank Evelyn S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ojowaters, Owner at Ojo Caliente Mineral Springs Spa, responded to this review, 17 July 2014
Dear Guest:

Thank you for your kind and thoughtful review of your recent visit to Ojo Caliente Mineral Springs Resort & Spa. We're thrilled to know that you and your friends created such wonderful Ojo memories together. We hope you'll be able to return for another sangria and a dip in the Mud Area in the near future. Wishing you the best until your return!

Best regards,
Eric Martinez
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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