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“Terrible”

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Cities of Gold Hotel
Ranked #2 of 4 Hotels in Pojoaque
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Terrible”
Reviewed 24 February 2013 via mobile

This is terrible! I am disappointed ....i don't even know where to start. The place is completely run down. The room i am staying in (yes still here) a disaster. The wallpaper is peeling of the walls the lamp shade looks like its been chewed on by my pitbull, the blackout curtain looks like it has buckshots in it, the arm chair has tears in it, tv is old i asked for a room on the bottom floor as i am disable and they didnt have any...i made a reaervation a few days prior to my stay and was told it was not a problem. Also the walls are so thin you can here the people in the next room and the mattress you can feel every single spring in it.. Had i gotten this room free it would take away just a tiny bit of the eww factor not much but some....however since at check out i am paying for this room only adds insult to injury...harsh? Yes but true...never again will i make a mistake and book at this hotel

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chryslerlovr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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31 reviews from our community

Traveller rating
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    5
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Level 4 Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 30 December 2012

We have been coming to this hotel for numerous years and have watched it decline I'm quality and service but this time it was "bad". They did not have our reservations, they refused to give us our promised promotional rate and had absolutely no competence at check in. In addition, they claimed we did not inform them of our pets and tried to charge $50 more for the room and asked us to move t a room with ripped carpet chewed walls and poorly cleaned. The lady manager and I'm stretching it to call her a lady claims we lied about the pets. The record of the dozen or so times we stayed before would clearly show that we always had our pets. So we were forced to leave and move to La Quinta in Santa Fe

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bio_Salesman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Pojoaque hotels

Albuquerque, New Mexico
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 3 November 2012

I work in Los Alamos and sometimes stay overnight at Cities of Gold Hotel. I've stayed there about six or seven times so far and it's always been comfortable and clean. The restaurant near the lobby is convenient and has a pretty good menu. I would definitely recommend staying here for anyone traveling or working nearby.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 341220BK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
Reviewed 7 October 2012

Quality room for a promotional rate! Although we booked a non-smoking room we were given a smoking room. Couldn't stay in there (smelled extremely of smoke) they transferred us without hesitation. Small queen beds but clean and comfortable.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teekcharlie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 4 Contributor
37 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 24 October 2011

The place is a little run down, but still quite all right. Rooms are very spacious; beds are comfortable and of recent vintage. Staff is courteous and helpful.

Room Tip: They have a smoking and no-smoking wings.
See more room tips
  • Stayed March 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wayne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, NM
Level 6 Contributor
110 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 14 July 2011

I stayed 3 nights due to work during the Los Alamos fires and the hotel housed evacuees and their pets until they were allowed to go home. I found that heartwarming and supportive of their own communities to do that. A perk for for me is having free access to the Wellness Center which is a short drive into the reservation. The Wellness Center provides a swimming pool, hot tub and sauna. It made my stay even better. I'd go back!

  • Stayed July 2011, travelled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Travelerbycar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 June 2010

So i think that on a scale from 1 to 10 i would definitely rate this place a 9. we stayed for a whole weekend and was amazed by how curtieous the staff acted. i think for the location being so close to the hotel, the food being home-cooked, and the general atmoshpere of the company that they held. it was an enjoyable pleasure!

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lush_es_lady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cities of Gold Hotel

Property: Cities of Gold Hotel
Address: 15 Mi North of Santa Fe, Pojoaque, NM 87501
Region: United States > New Mexico > Pojoaque
Hotel Style:
Ranked #2 of 4 Hotels in Pojoaque
Price Range (Based on Average Rates): £
Number of rooms: 124

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