I'll make a list to keep this simple. We stayed at Woodlands on the River 1. "Fully Stocked Fishing Pond" is a mossy puddle with a few 6 -8 in fish floating around, 2. The pool was mossy and filthy. When I told Lisa Curry, the manager, she told me it was that way because it rained. 3. My daughter found spaghetti behind her bed. I was told that "no place on the planet do the cleaning people clean behind the furniture every time". 4. The hide-a-bed was broken, so my sons slept on the couches. 5. The "1/2 bath" in our unit was literally a toilet and a wall mounted sink inside of a closet. An adult could barely fit in there. 6. My favorite, the blanket that had a...AHEM...DNA sample left on it. Lisa Curry suggested that perhaps it was yogurt, or toothpaste, and informed me that they do not wash all of the blankets in between guests, that the blankets were folded and in the closet by the last guests, so they did not wash them. She also shouted the question, "Are you a scientist? Did you do a DNA test?! How do you know what it was?!" Summing all this up, the morning after our arrival, we went down to the office, and left a note with all of our concerns and a message for the girl to pass on to the manager, We never received a call or anything, She told us to put the blanket outside with our dirty towels and housekeeping would pick it up. We returned about 4:30 or so, and they were still sitting there, so we took it to the office. The girl there was just filling in for the day and could not help us, but was going to pass this all on to her manager, Upon checkout, the regular desk girl tried to call Lisa, but she was busy, so she gave us Lisa's direct number. I tried to call TWICE and my husband tried once. The girl would send the call to Lisa's office and it would ring and ring.... After a few hours, Lisa called me back, yelled at me for "harassing her office workers", calling FIVE times, told me that I was no longer welcome in any of her properties and that I was "on a list", and made excuses for every single problem we had. She also asked me several times why we hadn't come into her office in town. I told her that I assumed that leaving several messages for her to contact me would be sufficient, I have stayed in a lot of places, from total dumps to very nice acommodations, and I have never been treated as rudely as I was by Lisa Curry. In the end, she said she would comp us $100 back, on our $600+ bill. She immediately emailed me statements for this, but the $100 has yet to be credited back on my card. I was shocked to be shouted at and berated by a manager in the hospitality industry, I really expected just a simple "So sorry this was your experience, what could I do to improve your chances of staying with us again?"
Not so much...
- Also Known As:
- Woodlands On The River Red River, New Mexico