Our worst motel stay ever. We had booked one week at the Days Inn Rio Rancho in Rio Rancho, New Mexico but then left after one night. We only stayed the one night because we checked at after 11:00pm arriving off of a 16 hour drive from Oregon; we were too exhausted to look for another hotel and we weren’t sure we would find another, some where booked when we reserved online last week.
Here’s a list of the major problems:
-What appeared to be a bodily fluid stain on one of the blankets
-Women’s hair on the blanket near the stain noted above
-Blood stain on one of the pillow cases
-Smelled of stale beer and something else, faint smell of perhaps fish guts
-Bed didn’t appear to have been freshly made, with the sheets bunched up under the comforter and blanket
-Sheets and pillow cases old and stained in general
-We went to the office to request new bedding. They didn’t have clean blankets or comforters, we made the bed for ourselves
-Coins and other things on the floor indicating the floor had not been vacuumed
-The lamp near the door didn’t work
-The knob for the shower fan was missing, couldn’t use the fan
-Cracked bathroom floor tile
-Toilet paper end not folded over as usual when cleaning, further indicating the room had not been cleaned
-Waste basket missing liner
-Stains on the walls and carpets
The manger blamed it on the new housekeeping employees. The women at the desk the night before when we requested the new bedding also said the same thing. I think this excuse was probably a despicable yet common practice in the southwest to use cultural bias to blame problems on labor.
The manger offered to give us one night free and a different, clean room but since the manger said that the problem was housekeeping, why would any of the other rooms be any different or better? Besides, I’m not giving my money to someone that has a very substandard product for the price and then blames the problem on someone else rather then accepting the rightful responsibility. We weren’t going to stay another night so I paid the full price for the one nights stay and cancelled the rest of our reservation.
We went two or three miles up the road and found a clean, quieter hotel with interior hallways, a larger room and a kitchen for $15 dollars a night cheaper. Luckily, they had a room become available, this hotel had been booked when we tried to reserve on line so took the Days Inn instead, it turns out they were undergoing renovation.
Of course, we’ll never stay at this Days Inn again. And given a choice in the future, we will probably avoid Days Inn in general as we’re not sure whether we will encounter this problem again
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ebookers, HotelsClick, HotelQuickly and 5viajes2012 S.L. so you can book your Days Inn Rio Rancho reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Rio Rancho Days Inn
- Days Inn Rio Rancho New Mexico