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“Nice Hotel-helpful staff”
3 of 5 bubbles Review of Quality Inn

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Quality Inn
Ranked #2 of 5 Hotels in Rio Rancho
Portland, Oregon
Level Contributor
53 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Nice Hotel-helpful staff”
3 of 5 bubbles Reviewed 25 March 2011

Stayed here for one night after arriving late at night from Ireland to Albuquerque after a very long day and 2 flights.

Hotel staff were very helpful in the days before when we had to delay our flights and needed to cancel our booking and re-book for 3 days later.

On arrival we were all given a freshly baked cookie. Room was fine a little small but that could have been due to 5 of us sharing and alot of baggage.
Internet service was free and was great to have to let everyone back home know we were arrived safe and sound
Breakfast room was a good size and very busy that morning. But my family and I managed to get some cereal and juice..waffles, eggs,fruit and yogurt were also available.
There is also an indoor pool.
Hotel is close to a few restaurants and shops
Would stay here again.

  • Stayed November 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrayaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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140 reviews from our community

Traveller rating
    51
    53
    26
    5
    5
See reviews for
59
29
3
22
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Beach City, TX
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 24 September 2010

I called to confirm my reservation and was told they changed me to second floor. I explained I was recuping from a broken foot and Craig got my room changed back. Stayed two nights to see grandchildren in Albuquerque. Restaurants within walking. Parking for our trailer was in back and unlit. Nice indoor pool.

  • Stayed September 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trailertraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorktown, Virginia
Level Contributor
89 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
2 of 5 bubbles Reviewed 12 May 2010

We stayed here during a gymnastics event that was being held in Rio Rancho. The price of the hotel was good and the remodel was fine, but the hotel was completely under staffed. The line to check-in was litterally out the door. The solitary person at the front desk was completely overwhelmed. Granted the hotel was booked to capacity but you would think that mgmt would have planned for the crowds. Breakfast was a mess. Yes lots of kids in the breakfast area but there was no one from the hotel maintaining the breakfast area. We had two rooms, both non-smoking. The room on the second floor was fine but the room on the first floor was in a smoking hall. When you went to the room you could see the smoke hanging in the hall, gross. This made the room have a slight smell. TV in one of the rooms was broken so the front desk handed me a new remote and instruction book.

  • Stayed March 2010, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank YorktownBob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
corning
1 review
5 of 5 bubbles Reviewed 11 August 2009

Outstanding in every way. The Breakfast was amazing and the customer service was so outstanding that I sought out the general manager to ask how they achieved that level of customer service from every employee. Our rooms were out of this world. The beds and pillows were like sleeping on clouds.We are already looking forward to our next trip there.

Stayed August 2009, travelled on business
Helpful?
Thank qibch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Paso, TX
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 July 2009

This is a very nice hotel. The service at the front desk was outstanding!! I went for a concert at the Santa Ana Star Center and the front desk already had maps ready and a list of places to go afterwards!!! AMAZING!! You could tell that the hotel was recently renovated (by reading other reviews, it seems it used to be a ramada) but now it is a wonderful place and rooms are very clean and accessible.Love the LCD TV. Would have liked HD, but its ok. Now for some bad comments. The A/C didnt work very well, but after a while it cooled the room down. Bathroom area was TINY and there was a HUGE heat lamp in the shower area that made me sweat just looking at it. The hotel is in an odd location, very beautiful city of Rio Rancho, but it is 10 miles from any highway!! we got lost for an hour trying to find it! turns out you can only go 10 miles north or 10 miles south to get to a highway. kinda inconvenient, but not too bad.

Overall this hotel is fantastic! i would stay here again in a heartbeat and the service was great!!!

  • Stayed July 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cqdec0864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Phoenix
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 bubbles Reviewed 3 October 2008

On the whole, an average place to stay.

The positives:
1. Comfortable bed & with ample pillows
2. LCD TV
3. Wireless internet
4. Clean room
5. Cost of room

The negatives:
1. AC didn't work
2. Coffee maker didn't work
3. No hot water in sink (but shower had hot water)

For the price though, it did in a pinch...

  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
1 Thank ArizonaJerry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
1 of 5 bubbles Reviewed 29 December 2005

My experience at this Ramada Limited was poor.

- We had to wait at least 5 minutes for the reception clerk to get off the phone to acknowledge our presence.

- The room we were given was substandard (but we were tired and stayed anyway).

- When calling the manager a month later to find out why I had been charged more than the amount printed on the receipt, I was accused of sneaking my dogs into the hotel. We had told the front desk clerk, but it turns out she had failed to charge us the pet deposit. No apology was given.

- We were then wrongly accused of leaving the room dirty, which we have never done. Ever. And no, this is not just a matter of perception.

- I was promised a partial refund, but after 20 days it has not appeared on my account.

We won't stay here again, nor will we stay in any Ramada in the future.

  • Stayed November 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gmnm144, Manager at Quality Inn, responded to this review, 10 October 2007
Under new ownership and friendly new Management with complete newly renovated rooms and Lobby and also under New Banner as the only Comfort Inn in Rio Rancho.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quality Inn

Property: Quality Inn
Address: 4081 High Resort Boulevard, Rio Rancho, NM 87124 (Formerly Comfort Inn Rio Rancho)
Phone Number:
Region: United States > New Mexico > Rio Rancho
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Rio Rancho
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Comfort Inn Rio Rancho
Rio Rancho Comfort Inn
Quality Inn Rio Rancho, New Mexico

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