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Hilton Garden Inn Albuquerque North/Rio Rancho
Ranked #1 of 5 Hotels in Rio Rancho
Certificate of Excellence
Clovis, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Rio Rancho”
Reviewed 18 September 2013

We stay here when I have to travel to Albuquerque for medical visits. The location is perfect for us and the staff is very friendly and efficient at this property. Anything anyone would want is located within a short distance.

  • Stayed September 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review, 20 September 2013
Thank you for your recent post on our Hilton Garden Inn located in Rio Rancho, New Mexico.
Thank you for sharing your feed back from your stays at our hotel. Traveling for medical reasons is never plesant so we are glad we can do our part to make your stay as comfortable and enjoyable as possible. Please stop by the desk to introduce yourself next time your are our guest.
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550 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (56)
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English first
Dublin, Ireland
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 September 2013

This hotel catered well for my needs in that it was well located, offered comfortable accommodation (with free wifi) and a good breakfast in the morning (at additional charge). Only downside was that there were no bananas on offer at breakfast that selection was good but not excellent.

  • Stayed September 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review, 20 September 2013
Thank you for your recent post regarding our Hilton Garden Inn located in Rio Rancho, New Mexico. It is wonderful to hear that Hilton Garden Inns as a brand are meeting the needs of the business traveler, that is the concept behind the brand. Glad you were able to take advantage of the complimentary wi-fi. As far as our Great American Grill goes we do put our a large breakfast buffet as well as having made to order meals available as well. We do try to keep a selection of assorted fresh fruit available all day. I am not sure why we did not have bannanas at the time of your stay. We will make mention of this to our chef to ensure she will keep banannas as an available option.
Once again thank you for your post. We hope to see you during your next trip out to Rio Rancho, New Mexico.
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Los Angeles, United States
1 review
Reviewed 14 September 2013

Nice people doing a good job. No Garden in sight so plan on a view of a parking lot or of a busy street and factory. Otherwise very generic and forget-able The very young staff are eager to please Broken hair-dryer holder in room wasn't a big deal but was reflective of the lack of attention to service details often seen in a mediocre hotel. Maybe Hilton could pay someone to walk through the rooms periodically, mimicking the moves of a guest and realizing how many small broken bits are accumulating without guest comment? Next time, I think I'll try the other hotel option, but for some reason don't expect much difference.

  • Stayed September 2013, travelled on business
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank William B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review, 20 September 2013
Thank you for your recent post regarding our Hilton Garden Inn in Rio Rancho, New Mexico. Yes the name Hilton Garden Inn would lead you to believe that a garden would be located within the grounds of every Garden Inn. Unfortunately there are many Hilton Garden Inn across the globe that do not have gardens. There are many factors such as geographic location and space that determines if a garden will be placed or not. Thank for for your mention of our staff being eager to please our guests. We believe customer service is crucial and provide an atmosphere of customer service. The hotel was built in 1998 so aging is occuring but we do our best to keep it up to date and fresh. Our housekeeping staff actually does a second check on all rooms for any miscellanous items that need repair. We are excited that our lobby will be going under renovations shortly to provide a modern atmosphere. All HIlton Gardens will have similar lobbies within the next year. We do hope you stop by in the future to see our new upgrades.
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Las Vegas, United States
1 review
Reviewed 2 September 2013

Staff was extremely helpful and breakfast was first rate. Property is starting to show it's age but the service from the staff more than made up for it. If your in Rio Rancho for family or business it is certainly worth your consideration.

  • Stayed August 2013, travelled with family
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Robert R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review, 10 September 2013
Wow thank you for the positve feedback from your recent stay with us at the Hilton Garden Inn Albuquerque North/Rio Rancho. It is good to hear that our strong focus on customer service from our entire team is shining through.
The good news is we are expecting to have some upgrades and renovations completed by mid-2014. Please come back and see us next time you are in Albuquerque or Rio Rancho.
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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 August 2013

Hilton Garden Inn has no well mannered costumer service representatives. Lots of eye rolling when I made valid complaints. Overall just checking in was annoying. Was given a smoking room and when asked for a new room on the same floor I had a lot of negativity and was told no from staff. That nothing was available on the same floor. We guess what, about 20 mins later I got a call from the front desk and magically a room came available. Why put me through the stress (and sneezing) and not just give me a new room in the first place. Also, since I made payment through 'hotels.com' the only thing I was given was an apology. Unaccepted. You know why? Because it was a 'I'm sorry if you felt like you were mistreated' apology. Not 'I'm sorry for rude staff, eye rolling, a smokey room, and closing down the pool while the kids were in it, rattling ac that distrusted your sleep, hiding the hot cocoa from kids' apology. It should have been the latter! I will never stay here again! What a stressed out stay for us! I'm very upset that because I booked with hotels.com I received no refund which is what their guarantee stated!!! Lesson learned!!!

  • Stayed August 2013
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Helpful?
2 Thank Gg06kg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review, 2 September 2013
We appreciate your post regarding our HIlton Garden Inn Rio Rancho. We value and appreciate the feedback from all our guests weather it be positive or negative. Sorry to hear that you feel that the service you received was not what you anticipated. Our staff is put through training for customer service so it surprises us that we were not consistent with our servcie during your stay. We will review our training and guidelines especially with large groups and ensure our entire staff is fully trained. Again we appreciate your feedback and regret that you do not inted to stay with us again. We guarantee that customer service is our top priority and hope you give us another chance
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Albuquerque, United States
1 review
Reviewed 29 August 2013

Overall Excellent. Large Rooms. Quiet. Comfortable bed. Nice TV, large desk. Coffee pot & ice container. Also a small refrigerator which kept "everything" cold. Cleanliness of the room and hallways were remarkably well kept by custodians. Location of the hotel in Albuquerque was easily accessible.

  • Stayed August 2013, travelled as a couple
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dale C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review, 30 August 2013
Thank you for your comments regarding our Hilton Garden Inn located in Rio Rancho, New Mexico. It makes us happy to hear that we are doing a good job in providing excellent service and a quality product to our guests. We agree that our location is convenient to both Albuquerque and Rio Rancho.
We sincerely hope you come back and stay with us if you are ever in town again.
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Rio Rancho
2 reviews
Reviewed 28 August 2013

We had the pleasure of staying here while having a home repair that kept us out of our home for 11 days. The staff was wonderful and the room was very comforable. The fitness area is small but nice with all the equipment you need while away from home. The pool and hot tub were clean and enjoyable. We have no complaints at all.

  • Stayed August 2013, travelled as a couple
    • Value
    • Location
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Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Debra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra T, Director of Sales at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this review, 30 August 2013
Thank you for your TripAdvisor post regarding our Hilton Garden Inn located in Rio Rancho, New Mexico. We are happy to hear that your 11 day stay with us was enjoyable for you. Glad to hear that you took advantage of our fitness room. We do try to keep various types of exercise equipment available for our guests.
Thank you for your comments, we appreciate hearing back from our guests.
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Additional Information about Hilton Garden Inn Albuquerque North/Rio Rancho

Property: Hilton Garden Inn Albuquerque North/Rio Rancho
Address: 1771 Rio Rancho Dr SE, Rio Rancho, NM 87124-1052
Phone Number:
Region: United States > New Mexico > Rio Rancho
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Rio Rancho
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Albuquerque North/Rio Rancho 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Hilton Garden Inn Rio Rancho is the premier property located at the gateway to the city of vision. All of our well-appointed guest rooms feature Keurig Coffee Makers, Microwave, Refrigerators and Garden Sleep system beds. We are 25 minutes from the Albuquerque Sunport - located directly across from Intel. We are a short 5 minute drive from the Cottonwood Mall and only 10 minutes from the Balloon Fiesta Park. ... more   less 
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Also Known As:
Hilton Garden Inn Albuquerque North/Rio Rancho Hotel Rio Rancho
Hilton Rio Rancho
Rio Rancho Hilton
Hilton Garden Inn Rio Rancho
Hilton Garden Inn Albuquerque North/Rio Rancho New Mexico

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