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Hilton Garden Inn Albuquerque North/Rio Rancho
Ranked #1 of 5 Hotels in Rio Rancho
Certificate of Excellence
Reviewed 4 June 2014

This was probably once a very nice place, but seems a little run-down. Carpets were dirty and we experienced plumbing problems on a daily basis. Although the staff was pleasant, everyone seemed to place the responsibility for "fixing" on someone else.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank 910laurier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 7 June 2014

Thank you for taking the time to give your feedback regarding your recent stay at our property through TripAdvisor. I apologize for our failure to ensure that your experience was a satisfactory one. I will share your comments with our team and thank you again for your comments.

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Reviews (591)
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412 - 418 of 591 reviews

Reviewed 2 June 2014

I have had many meetings in this location. They have provided great service and great meeting facility. First time staying this past weekend. Great service clean rooms and overall good experience. Thank HGI

  • Stayed: May 2014, travelled with family
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Thank Matt C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 7 June 2014

How wonderful to read your positive feedback regarding our hotel posted on Trip Advisor. Our entire staff strives to go above and beyond to ensure our guests have an enjoyable stay. We agree the location is perfect. Looking forward to seeing you the next time you are in town.

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Reviewed 27 May 2014 via mobile

We stayed one nightin this hotel. Checkin was very long there was just one man at the counter talking wirh somoene and the line for checkin was very long. Then a second man came back with food and he was open a second register. He was very fast amd friendly. We booked a room breakfast coucher included be careful you dont get the voucher if you dont ask. The rooms are very good Hilton standard we were very satisfied until taking a showe in the morning. There were only icecold water perhaps while we were late it was allready 10am. But i think they should have warm water for everybody. Diring checkout - there were no questionabout our stay if we were happy etc. i told the lady at the front desk that we habe haf a high room rate and we exept water as a hilton honor member i know what i can expect. There was no sorry etc the only think she told me the staff will be here today then they can repair it. She doesnt offert me a other room to take a shower -(. i am dissapointed about this rude person and dissappinted from hilton.
Greetings Franziska

  • Stayed: May 2014
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Thank fphabegger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 4 June 2014

We appreciate your post regarding our HIlton Garden Inn Rio Rancho. We value and appreciate the feedback from all our guests weather it be positive or negative. Sorry to hear that you feel that the service you received was not what you anticipated. Our staff is put through training for customer service so it surprises us that we were not consistent with our servcie during your stay. We will review our training and guidelines especially with large groups and ensure our entire staff is fully trained. Again we appreciate your feedback and regret that you do not inted to stay with us again. We guarantee that customer service is our top priority and hope you give us another chance

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Reviewed 24 May 2014

When I checked in the key card would not open the door. After notifying the front desk, they re-magnetized they key cards, and the manager accompanied me, helped carry my bags back upstairs, and personally checked both key cards before he left. They were very helpful! The indoor pool was well stocked with towels, clean and did not have a strong chlorine smell like so many other indoor pools have. Room was clean, comfortable, quiet. Breakfast had plenty of choices and food was good.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank 26christac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 4 June 2014

Thank you for taking the time to post your feedback regarding our hotel. We strive to provide excellent customer service and it is good to hear that our staff is making you feel welcome.
Please come back and see us next time you are in town.

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Reviewed 20 May 2014

Usually love HGI but they let me down when I needed them most. Room wasn't ready when I arrived, placed in single king room instead of two doubles, so I ended up on a cot. Just disappointing all around.

  • Stayed: May 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
Thank Melanie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 4 June 2014

Thank you for taking the time to give your feedback regarding your recent stay at our property through TripAdvisor. I apologize for our failure to ensure that your experience was a satisfactory one. I will share your comments with our team and thank you again for your comments.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 May 2014

The room was clean, but the toilet nearly backed up and the sink was very slow to drain. I reported both to the front desk and they were not able to fix either. We just had to be very careful not run the sink too long or flush the toilet more than once in a row.

The rooms were clean and fairly quiet. The only issue was that a team was staying there and they kids were a bit noisy in the am and were up until 12 am or so (at least it seemed).

Breakfast was nice and the hotel waitstaff were fantastic.

We used hilton honor points for our room 20K per night. A hilton across town was only 10K per night and it was much nicer. I'd not return to this hotel because the room needed maintenance, but the staff were very nice.

  • Stayed: May 2014, travelled with family
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Thank Foodwise
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 4 June 2014

Thank you for taking the time to review our property through TripAdvisor. It is great to hear the positive feedback regarding the staff and breakfast experience I apologize for the issues that occurred during your stay. I will communicate with our staff your concerns to ensure that these issues are addressed in the future. Thank you and have a great day.

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Reviewed 13 May 2014

The hotel was wonderful. Immaculate, comfortable, and the staff was extremely helpful with anything we needed. Also, the location was great, it was not far from downtown or Santa Fe. There are many restaurants within 5 minute drive from the hotel.

  • Stayed: May 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank Howard H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 4 June 2014

How wonderful to read your positive feedback regarding our hotel posted on Trip Advisor. Our entire staff strives to go above and beyond to ensure our guests have an enjoyable stay. We agree the location is perfect. Looking forward to seeing you the next time you are in town.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Albuquerque North/Rio Rancho

Address: 1771 Rio Rancho Dr SE, Rio Rancho, NM 87124-1052
Phone Number:
Region: United States > New Mexico > Rio Rancho
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Rio Rancho
Price Range: £71 - £140 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albuquerque North/Rio Rancho 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Hilton Garden Inn Rio Rancho is the premier property located at the gateway to the city of vision. All of our well-appointed guest rooms feature Keurig Coffee Makers, Microwave, Refrigerators and Garden Sleep system beds. We are 25 minutes from the Albuquerque Sunport - located directly across from Intel. We are a short 5 minute drive from the Cottonwood Mall and only 10 minutes from the Balloon Fiesta Park. ... more   less 
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Also Known As:
Hilton Garden Inn Albuquerque North/Rio Rancho Hotel Rio Rancho
Hilton Rio Rancho
Rio Rancho Hilton
Hilton Garden Inn Rio Rancho
Hilton Garden Inn Albuquerque North/Rio Rancho New Mexico

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