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“Bend-over-backward service!”

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Hilton Garden Inn Albuquerque North/Rio Rancho
Ranked #1 of 5 Hotels in Rio Rancho
Certificate of Excellence
Reviewed 26 July 2014

After staying one night in a not-so-great hotel down the street, our 5-room, extended family showed up at the Hilton Garden Inn quite unexpectedly, needing rooms for 3 nights for a wedding event. The Hilton Garden Inn graciously provided rooms for all 5 parties for all 3 nights and were so very kind. Charlotte (manager?), upon meeting us on her way out the door to home, stopped and chatted with us regarding places to visit and even gave me her own personal DVD movie to watch on a point of interest in Santa Fe which we did visit. All the employees were so very attentive and kind, but Nick went above and beyond for us. After checking out of the hotel, and heading on the road to home, we received a phone call from our realtor that we had a purchase agreement on our cabin back home. We needed to print out the purchase agreement, sign it and fax it back home to Michigan. So, back to the Hilton Garden Inn. Nick who was on duty at the time, patiently assisted us with printing the purchase agreement and faxing it back to our realtor.
Thank you again, to Nick, Charlotte, Simone, the wonderful food attendants, and all of the hotel staff. Everyone was very friendly and helpful. If we are ever back in the area, I would absolutely seek out this hotel and stay there. Great food, clean accommodations, and super attentive staff. What more could one ask for when one is away from home!

  • Stayed: July 2014, travelled with family
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Thank llalonde74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 28 July 2014

Thank you for your recent post on Trip Advisor regarding our Hilton Garden Inn in Rio Rancho. We greatly appreciate you sharing the positive experience you had with us.
Please come back and see us next time you are in town

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423 - 429 of 618 reviews

Reviewed 24 July 2014

The room was pretty clean, but I would often notice marks here in there on the counter, or by the fridge area. It looked like it had not been wiped down. The pool was also green/dirty looking. We saw actual pieces of green algae in one corner of the pool.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
2  Thank 832annac2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 26 July 2014

Thank you for your recent feedback regarding your stay with us through TripAdvisor. I apologize for the lack of detail taken to clean your guest room. I have also addressed the issue that was noticed in the pool and spa area. We appreciate you choosing our hotel during your visist to Rio Rancho and look forward to seeing you again soon.

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Reviewed 16 July 2014

We visit Rio Rancho several times a year and always stay at this hotel. The mattresses & pillows are wonderful. I sleep much better than I do at home. The air conditioning units are quiet. And the in-room Keurig coffee makers are a treat.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Christine H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 17 July 2014

Thank you for your recent post about our hotel through TripAdvisor. We strive to make to your stay with us like a home away from home. I am happy to read that our accommodations like our pillows and mattresses make for a comfortable stay as well as the recent addition of the Keurig coffee brewers. We look forward to seeing you again soon.

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Reviewed 15 July 2014

This is a very nice place to stay and well-located. We stay here often and the rooms are always clean and fresh. It's a quiet place and the pool is very nice. The breakfast is a main attraction for us. The food is always hot and fresh and the wait staff is very attentive.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Hilton Garden Inn
1  Thank Robert S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 17 July 2014

Thank you for your recent post on our Hilton Garden Inn located in Rio Rancho New Mexico. We were delighted to read your complimentary post regarding our hotel. We strive very hard to provide quality accommodations and professional friendly serivce. It is good to hear that we are suceeding in keeping our guests needs satisified. Yes please come back and see us next time you are in Rio Rancho

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Reviewed 9 July 2014

I stay at this Hilton Garden frequently and find each stay to be a great experience. The staff is always there to welcome you and available for any questions or request. The hotel is modern with excellent beds and really clean rooms with views of the mountains. I continue to return because it is a great value for the money and while it is not home, the hotel staff treats you like family.

  • Stayed: July 2014, travelled solo
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Review collected in partnership with Hilton Garden Inn
Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 10 July 2014

How wonderful to read your positive feedback regarding our hotel posted on TripAdvisor. Our entire staff strives to go above and beyond to ensure our guests have an enjoyable stay. We look forward to seeing you the next time you are in town.

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Reviewed 6 July 2014 via mobile

What a great place to stay, the room was clean quiet and comfortable. The only problem we had was the house keeping knocking on the door early in the morning. Other than that great location close to a lot of attractions and easy to get to. Thanks HGI RR NM.

Stayed: June 2014, travelled with friends
Thank Devin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 7 July 2014

We appreciate you taking the time to post your positive reveiw of our Hilton Garden Inn Albuquerque North Rio Rancho. Our entire team takes pride in our hotel and the service we provide. Thank you and please come back and see us next time you are in Rio Rancho.

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Reviewed 3 July 2014

The Hilton Garden in Rio Rancho was a well priced. We liked the freshness of the lobby and the rooms. The rooms are cozy with sleep number beds. The staff was great and always had great cookies or muffins to end you day. Thank you Hilton Garden.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Hilton Garden Inn
Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher H, Manager at Hilton Garden Inn Albuquerque North/Rio Rancho, responded to this reviewResponded 5 July 2014

Thank you for your recent post regarding our hotel in Rio Rancho, New Mexico. We are pleased to hear that you had a plesant experience with us. We agree to location is great. Please come back and see us next time you are in town.,

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Additional Information about Hilton Garden Inn Albuquerque North/Rio Rancho

Address: 1771 Rio Rancho Dr SE, Rio Rancho, NM 87124-1052
Phone Number:
Region: United States > New Mexico > Rio Rancho
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Rio Rancho
Price Range: £64 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Albuquerque North/Rio Rancho 3*
Number of rooms: 129
Official Description (provided by the hotel):
The Hilton Garden Inn Rio Rancho is the premier property located at the gateway to the city of vision. All of our well-appointed guest rooms feature Keurig Coffee Makers, Microwave, Refrigerators and Garden Sleep system beds. We are 25 minutes from the Albuquerque Sunport - located directly across from Intel. We are a short 5 minute drive from the Cottonwood Mall and only 10 minutes from the Balloon Fiesta Park. ... more   less 
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Also Known As:
Hilton Garden Inn Albuquerque North/Rio Rancho Hotel Rio Rancho
Hilton Rio Rancho
Rio Rancho Hilton
Hilton Garden Inn Rio Rancho
Hilton Garden Inn Albuquerque North/Rio Rancho New Mexico

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