I liked the name of the place and I liked the interior - a full-on red that gave the inside an intriguing kick. But things went down from there.
The chips were pretty good. However, the salsa was strong on the tomato and not much else. The chiles rellenos seemed microwaved, with the battered coating kind of soggy. There was melted cheese inside, but really, not much flavor overall. The accompanying red sauce, also not particularly flavorful. The rice tasted better than most rice I've had in New Mexico. The beans - delicious.
If my experience above had been all I had to write about, then I'd have given the restaurant three stars.
I should have learned my lesson from another experience in New Mexico, but hopefully this most recent experience does the trick: Check the prices for beverages before ordering. Sorry, $2.50 for a soda - ridiculous! And to have a note on the menu that you'll be charged additional if you ask for a to-go cup to take with?!
There was a problem with the lettuce - looked unappetizing, old, wilted - had the kind of appearance where the server should have kicked it back to the kitchen and not served it (not to mention the kitchen shouldn't have plated it). Also, the bathroom - no toilet paper. Neither of these two issues alone would have dropped my rating down to two stars. Nope, it was the cashier's response to my letting her know about the lack of toilet paper and about the lettuce that put me over the edge.
The response about no toilet paper was "I'll tell so-and-so about it ...." The problem with this response is that she *should* have said, "Thanks, we'll take care of it immediately" and not pushed the responsibility off on someone else. This was especially grating because the toilet paper roll was one of those GIGANTIC rolls, so I knew that restaurant staff had had hours and hours and hours - at *least* a day - of noticing that it was getting low before it finally was gone, so this speaks to quality control processes in the restaurant. Someone in that restaurant should be responsible for checking the status of the bathroom at least hourly for cleanliness and proper supplies.
In response to the lettuce issue, the cashier's response was, "He cut the lettuce just this morning." and then "maybe it's because it was sitting under the heat of the light." Neither statement speaks to my experience. The response *should* have been: "I'm sorry that lettuce didn't look good to you; I'm going to check it out. Thanks for letting me know."
Most customers of any business expect there will sometimes be problems - it's how businesses respond to the problems that makes all the difference.
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