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“Extremely Satisfied”

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Baymont Inn and Suites Roswell
Ranked #9 of 22 Hotels in Roswell
Reviewed 24 March 2014

I had the pleasure of staying at the hotel last week and found that the staff went above and beyond my expectations. Everyone was very nice and willing to help find great restaurant locations. Their breakfast bar was excellent. My room was very clean as was the hotel itself. I would definitely stay there again.

  • Stayed: March 2014, travelled on business
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Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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151 - 157 of 210 reviews

Reviewed 15 March 2014

When we arrived in our room, it smelled like smoke even though it's a non-smoking hotel. The front desk upgraded us to a larger room without any problem at all. The amenities were great; the pool nice, lots of vending machines and the breakfast was sufficient for both us and our kids. It's a little out of downtown, but on the same street and only took about 10 minutes to get to the Roswell attractions. We would definitely stay here again.

  • Stayed: March 2014
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1  Thank hmnichols
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 March 2014

We had the pleasure of having Tabitha check us in and help us during our stay. She went above and beyond in making sure we had a wonderful stay and solving minor problems. Our room was fine and very comfortable. The pool was very nice. Would be happy to stay here if we come back through

Stayed: March 2014, travelled as a couple
Thank Maureen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinnexpre... R, General Manager at Baymont Inn and Suites Roswell, responded to this reviewResponded 11 March 2014

Thank you for staying at the Holiday Inn Express & Suites Roswell. We appreciate your honest feedback and we are so happy that Tabitha exceeded your expectations. We look forward to your future visits.
Thank you so much.

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Reviewed 3 March 2014 via mobile

Pool was warm, but air conditioning was on in pool room even though it was a cool evening. Room was clean, comfortable. Bedding was good quality & smelled fresh. Price was competitive. Good location. No fresh cookies, though.

Stayed: February 2014, travelled as a couple
1  Thank tlmw27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinnexpre... R, General Manager at Baymont Inn and Suites Roswell, responded to this reviewResponded 6 March 2014

Thank you for choosing the Holiday Inn Express & Suites Roswell. We appreciate your honest feedback and are so happy you took the time to share your experience. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future.

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Reviewed 11 October 2013

Attending my High School reunion, I was given several choices of "national chains." I chose Holiday Inn although it was the most expensive one, I relied on the brand name. MIstake...The Best Western Sally Port Inn would have been a better choice.

Our first room assignment had a problem with the plumbing in the bathroom tub. We were very quickly moved to an "up-graded" room, but one with a particular "smell"...Who just died here, and why do we have this room?

Being on a particular weekend when rooms were in short supply in the area and we did not plan on being in that room for any significant time, we did not complain.

The attendant who assisted us said "off the record" that for an facility built about 10+ years ago, it had problems. While making certain other inquiries at the desk, I heard that there were problems with toilet backups.

Pool and exercise amenities were very good.

BUT, there are better ooptions in Roswell.

  • Stayed: October 2013, travelled as a couple
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Thank Rowland G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Baymont Inn and Suites Roswell, responded to this reviewResponded 26 October 2013

Dear Rowland G,

Thank you for your review and for staying with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. It is regrettable we fell short of your expectations this particular day. Please be assured that all comments are acted upon and used to improve the products and service we provide to our guests.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Connie D
Case Manager
IHGCare

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Reviewed 16 September 2013

This hotel was in a good location, near where my meeting was held at the community college. Staff very friendly and able to give directions to where our meeting was to be held and to some good restaurants, etc. Room had free wi fi. I don't like styrofoam cups for my coffee, so that's my one minor beef. Breakfast was good. Nice indoor pool and jacuzzi. would definitely stay there again.

  • Stayed: September 2013, travelled on business
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1  Thank Jill G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinnexpre... R, General Manager at Baymont Inn and Suites Roswell, responded to this reviewResponded 17 September 2013

Thank you for staying at the Holiday Inn Express & Suites Roswell and thank you so much for your honest feedback. We are so glad that our hotel met your needs and we we look forward to hosting you again in the future.

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Reviewed 8 September 2013

Aug.19,2013 we rolled in late taking my daughter to college found a room here asked the front desk how security was around the hotel the lady at the front desk told us there was a auditor who walks the parking lot , that morning 0530 we got up and found our truck was broken into someone stole all of my daughters college stuff and clothes. When we asked about security cameras we were told they have one but it only faces the back of the hotel. Staff seemed unconcerned about the theft,makes us feel we might tipped them off by asking about their security ,my family will never stay in Roswell's holiday inn express again

  • Stayed: August 2013
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2  Thank Trebt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holidayinnexpre... R, General Manager at Baymont Inn and Suites Roswell, responded to this reviewResponded 13 September 2013

Dear Trebt
We sincerely apologize for the incident that occurred during your stay. The safety and security of our guests is of utmost importance and we take such incidents very seriously. I am sorry that you did not feel our concern but I would like to assure you that appropriate action was taken. Please contact me directly for further information about this incident.

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Additional Information about Baymont Inn and Suites Roswell

Address: 2300 N Main St, Roswell, NM 88201-6453 (Formerly Holiday Inn Express Roswell)
Phone Number:
Region: United States > New Mexico > Roswell
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 22 Hotels in Roswell
Price Range: £55 - £72 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Baymont Inn and Suites Roswell 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Baymont Inn and Suites sits right on Hwy 285 or better known as Main Street. This unique hotel has everything you will ever need! We have single king and double queen rooms, king and queen suites and finally, extended stay rooms! For your convenience we offer an enclosed grilling courtyard, indoor pool and hot tub. Enjoy our complimentary full breakfast buffet! Too many choices to post! ... more   less 
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Also Known As:
Holiday Inn Express Roswell Hotel Roswell
Holiday Inn Roswell
Roswell Holiday Inn

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