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“Don't stay here!!”

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Crown Point Owners Association
Ranked #8 of 23 Hotels in Ruidoso
Certificate of Excellence
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 8 helpful votes
“Don't stay here!!”
Reviewed 28 December 2013

Our family came here for Christmas and stayed for 7 days. The room itself was decent, however, that was the only good thing. The condos were very poorly constructed. The walls are paper thin, and so are the floors. You can hear every word and footstep from your neighbors. We were on the bottom floor, and 6 people were above us. They were up every morning at 6am, and we could hear their every move and conversation. The floor creaked like an old attic floor. Very annoying!
Out of the 7 days we were there, we never had a warm/hot shower. The water was ice cold. Management told us there were 60 units, and that the property sits 1 mile up from the main road. "It's too hard to get hard water up here," they said. Really? It was 24 degrees outside, and no hot water. This also meant that the dishes couldn't be cleaned properly, and by the end of the week, they looked like we had bought them at a garage sale. GROSS!
There were also no cleaning products (counter cleaner, sponges, etc.) to clean the kitchen. If we wanted it, we had to go buy it.
There were no services at all during our stay. If you wanted clean towels, you could get them once, if you took your dirty stuff to the office. No trash service. We had to take our trash in our car down to the dumpsters. We had to figure out how to get the snow off our steps, and the parking lot was a sheet of ice. Someone hit my BMW, and left.
The pool was freezing.
Wifi never worked.
Kitchen needs more items to cook.
The workout room was a joke. It consisted of a dated treadmill and weights.
The pool table was covered with brochures and pamphlets, so you couldn't use it.
The pictures on the website look better than the actual facility. Very deceiving!
They "start you off" with toilet paper and a roll of paper towels. If you need more, you need to buy it. We ran out of toilet paper and called the office, they told us to go to the store. Seriously?
Basically, this place is a joke and a waste of money.
Other places we have stayed are all about customer service. The staff here, didn't seem to care, and was very rude when we called with a problem. Basically, we were told to deal with it!

Room Tip: We were in the 800 unit. It sucked!
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  • Stayed December 2013, travelled with family
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Helpful?
8 Thank Kim D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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77 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Lubbock, Texas
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 17 December 2013

We used some extra RCI trading points to take a quick trip to Ruidoso with some friends and booked this place. There were 6 of us (3 couples) and we got a 3 bedroom condo.

The view was amazing. We were in 602 and had a wonderful view of Sierra Blanca. Look at the floor plans online to see what rooms have a good view; those on the same side as the 600 building face the mountain.

The condo itself left something to be desired. The size was fine and it slept the 6 of us, but the place was incredibly dated. The bathrooms looked like they belonged in a college rental house and there were two doors missing from the kitchen cabinets. The craftsmanship was also poorly done (there were gaps where the stairs met the wall and the bathrooms had several holes in the walls from what looked like multiple attempts to hand the towel rack and toilet paper holder), paint was an ugly goldenrod yellow.

The decor was very dated, however, the room was clean. But, we were not given any dishrags or sponges to do dishes (usually included with an RCI condo exchange).

The pool and hot tub were adequate.

Oh and there are outdoor cats (strays, presumably). They are friendly and cute. Most of our group loved cats so we thought they were adorable.

We will likely return because the staff was friendly, the view was great, we can use our RCI points and Ruidoso is a quick trip from our house. Just don't expect a super nice room if you decide to stay here.

  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank brebear3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Cruces, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2013

This was a freat place to stay. We stayed in the 2 br condo it was well stocked with everything we needed to enjoy a weekend. The staff went above and beyond to add to our weekend with activity ideas and available board games to pass the afternoons in our condo. Will definitely stay here again

  • Stayed November 2013, travelled with family
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Helpful?
1 Thank Ray G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Killeen, Texas
Level Contributor
85 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 September 2013

We stayed in a two-bedroom unit. There were also three-bedroom units available. The unit was adequate in size and layout. The furnishings were a bit dated and the unit showed signs of wear and tear from over the years, It was combortable and clean. The staff was accomodating and tried hard to please. The kitchen lacked sufficient cooking supplies, but we were told as we were checking out that we could have had more supplies if we had asked the right person at the right time. For all that the resort wasn't, the view totally was. The resort was on the crest of the mountain and looked down over Ruidoso and the whole valley. The master bedroom and the porch had incredible views for just sitting and zoning out. It was raining when we were there and we were sometimes above the clouds, sometimes in the clouds. There is wildlife in the area and we saw deer, elk, a skunk and remnants of bear damage. It was a perfect escape.

Room Tip: There are two different views. We faced Ruidoso, but the other side may be just as good. The staff...
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  • Stayed September 2013, travelled with family
    • Value
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Helpful?
3 Thank oicrnow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Paso, Texas
Level Contributor
32 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 September 2013

We have been to Ruidoso several times but this was our first stay at this location. We planned on relaxing the entire time and not doing much of anything. It was wonderful. Yes, the unit could use some maintenance but it was very spacious and had everything you needed. The deck and front door had screens so you could open the doors and have a nice breeze come thru to cool down the room. We were in building 2 and had a great view of Ruidoso, Ski Apache, and the whole area. There are many trees and wildlife about. Our favorite activity was swimming in the indoor pool and swapping movie rentals at the front desk. Take bottled water for coffee and drinking since the water is very hard.

Room Tip: All the rooms are great but if you want views of Ruidoso pick Bldg 1, 2, or 3.
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  • Stayed August 2013, travelled with family
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Helpful?
1 Thank Dawn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 August 2013

August 19, 2013

My stay at the resort was about what I expected, but the area was much more than I presume it to be. The staff were very friendly and helpful with locations in the area.
For starters the resort is close to many places to purchase items left at home or needed doing your visit.
The resort has plenty of activities to keep you busy whether its watching movies or playing tennis .The indoor pool was perfect doing our stay considering the daily rain showers.
If you are an active person you may enjoy this resort, considering all of the activities that are available for guess use. The condo seem to be upgraded in some areas of the condo especially the living areas. The tubs drain slow especially in the mornings, the water gets warm and hot very quickly. On site laundry is a plus considering the in town laundry mat.
Theirs plenty of dishware and utensils, but you'll have to purchase your own food .
" Oh and don't forget to bring you own water you may not like the taste of this water ".
Their are several stores and an market located within five minutes of the resort.
If you prefer to stay at your condo you may see wildlife of sorts like dear, bear, various birds, maybe even Elk, We saw them all and more except for a bear.
Their are plenty of channels to watch just don't count on seeing your favorite sports team on the sports channel?
The rooms are spacious with great outdoor views.
Restaurants were mix for us some of the restaurants weren't up to what some of the reviews had stated. But the restaurants were inexpensive in this area compared to other places that we have visited.
Caution this resort has plenty of steps and hills. The elevations in this area can be from 8,000 -10,000 feet honestly. If you not use to extreme heights or elevations you may not enjoy your visit as much. The condos have stairs as well in and outside the unit.
But if you don't mind the mountains and elevated areas you'll definitely enjoy Crown Point condominium and what the immediate area has to offer.
Must see attractions White sands, Lincoln Forest National Park, City of Cloud Croft, and Billy The Kid museum.
Angel fire mountain, The Apache Reservation, just to name a few. Then again you can stay at the resort and enjoy its many activities. Its a great place to visit for any occasion.

Room Tip: Northside of resort has better views than Southside of resort.
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  • Stayed August 2013, travelled as a couple
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Helpful?
3 Thank Cwhatsdare10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 8 July 2013

Upon check in I was surprised at how warm the unit was and was informed that all fans had already been checked out. The unit had multiple dead moths in the bathrooms and kitchen. The master bathroom had a foul smell (smelled like sewer gas)that I got used to after about a day.
The desk staff were friendly and moderately helpful but I did have an issue with a rude maintenance man and I was told he was new and "needed training" when I brought the issue to the front desks attention. The gym is a waste of time its a tiny room above the front desk with barely usable Walmart type equipment. You should just plan on getting your workouts out on one of the nearby trails.
The acomadations were basic but acceptable for this type of country resort. Beautiful views overlooking the valley were nice. If your wanting to get in some fishing then I would recommend Gindstone reservoir . My son went there to fish 4 days and caught the trout limit by 9:00am every day.
All in all this is a basic rustic adequate place to stay while you enjoy the wilderness and outdoor activities of Ruidoso.... Not even worthy of the title "resort" in my opinion. If you come here expecting any more then this... You will leave disappointed.

  • Stayed July 2013
    • Value
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    • Rooms
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Helpful?
Thank PatriotMac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Point Owners Association

Property: Crown Point Owners Association
Address: 220 Crown Dr, Ruidoso, NM 88355
Region: United States > New Mexico > Ruidoso
Amenities:
Fitness Centre with Gym / Workout Room Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 23 Hotels in Ruidoso
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Crown Point Owners Association 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Crown Point Owners Association Hotel Ruidoso
Crown Point Owners Association Ruidoso, New Mexico

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