Our family came here for Christmas and stayed for 7 days. The room itself was decent, however, that was the only good thing. The condos were very poorly constructed. The walls are paper thin, and so are the floors. You can hear every word and footstep from your neighbors. We were on the bottom floor, and 6 people were above us. They were up every morning at 6am, and we could hear their every move and conversation. The floor creaked like an old attic floor. Very annoying!
Out of the 7 days we were there, we never had a warm/hot shower. The water was ice cold. Management told us there were 60 units, and that the property sits 1 mile up from the main road. "It's too hard to get hard water up here," they said. Really? It was 24 degrees outside, and no hot water. This also meant that the dishes couldn't be cleaned properly, and by the end of the week, they looked like we had bought them at a garage sale. GROSS!
There were also no cleaning products (counter cleaner, sponges, etc.) to clean the kitchen. If we wanted it, we had to go buy it.
There were no services at all during our stay. If you wanted clean towels, you could get them once, if you took your dirty stuff to the office. No trash service. We had to take our trash in our car down to the dumpsters. We had to figure out how to get the snow off our steps, and the parking lot was a sheet of ice. Someone hit my BMW, and left.
The pool was freezing.
Wifi never worked.
Kitchen needs more items to cook.
The workout room was a joke. It consisted of a dated treadmill and weights.
The pool table was covered with brochures and pamphlets, so you couldn't use it.
The pictures on the website look better than the actual facility. Very deceiving!
They "start you off" with toilet paper and a roll of paper towels. If you need more, you need to buy it. We ran out of toilet paper and called the office, they told us to go to the store. Seriously?
Basically, this place is a joke and a waste of money.
Other places we have stayed are all about customer service. The staff here, didn't seem to care, and was very rude when we called with a problem. Basically, we were told to deal with it!
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- Also Known As:
- Crown Point Owners Association Hotel Ruidoso
- Crown Point Owners Association Ruidoso, New Mexico