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“Overcharge for second night stay”

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Best Western Plus Ruidoso Inn
Ranked #3 of 23 Hotels in Ruidoso
Certificate of Excellence
Reviewed 1 August 2014

I was quoted a rate of $85.24 for Thursday night stay and was charged $179.99 for the second night after giving them my confirmation number confirming the $85.24 rate. Very disappointed with such an excessive second day rate.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Liz D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vip0122, General Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded 6 August 2014

I am sorry that there was a communication problem with your rate but our rates are on the reg cards and we do ask that your initial for the rate. Again I am sorry that our rates were a surprise to you.

Cynthia Wood
575-257-3600
cynthia.wood@bwplusruidosoinn.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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262 - 268 of 388 reviews

Reviewed 30 July 2014 via mobile

As soon as I saw the exterior, I knew this would be a nice hotel. There's a little slide and swings for kids and a porch with tables outside. We had a 2 queen bed room. The room was a really nice size for our family of 4. The breakfast was nice,a little bit of everything. Our room was ground floor and we could definitely hear a lot of noise, but it didn't bother us. I liked that we were right down the hall from the breakfast room pool and fitness room. The hotel is not very far from downtown, just a 5minute drive. If the hotel is dated, its kept up with really well. Love the all nonsmoking rooms My only issue was the desk staff. They were not rude, but being in a tourist town, I would expect a more friendly welcome. I would suggest requesting a 2nd or 3rd floor mountain view room. I would stay here again.

  • Stayed: July 2014
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1  Thank 123amber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vip0122, General Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded 31 July 2014

Thank you so much for staying with us. Please come back again.
Cynthia Wood
575-257-3600
cynthia.wood@bwplusruidosoinn.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

This hotel is average could use some updating. I don't believe it is a good value for the price. The walls are thin you can hear the noise from the hall way at the middle of the night. You could hear the noise from the room above. The breakfast was just ok nothing special.

  • Stayed: July 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank Aide P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vip0122, General Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded 30 July 2014

I am sorry you did not have a great stay with us, we are giving our hotel a face lift as we communicate. I hope you will give us another try.

Cynthia Wood
575-257-3600
cynthia.wood@bwplusruidosoinn.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

The hotel was nice, it was clean and all the amenities worked well. The only issue I had was the remote location midway up a small mountain. Not a real problem, but would prefer somewhere closer to restaurants and other local activities.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with Best Western
Thank Joe T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vip0122, General Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded 28 July 2014

Thank you for your stay, we understand we are a little remote but it adds to the veiws we hope you enjoyed. Thank you again and hope to see you soon

Cynthia Wood
575-257-3600
cynthia.wood@bwplusruidosoinn.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2014

The hotel was doing renovations outside in the drive of the lobby and under our room(cutting tile with a wet saw) which made a lot of noise. This was at 8:00 pm. When we called and complained, they said they would not finish until 9:00. At 9:10 when we complained again, they said they would discount our bill but were trying to finish one more cut. Also the air conditioner cycled off and on rapidly no matter what temp. it was set on. This made it hard to sleep.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
2  Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vip0122, General Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded 23 July 2014

We are so sorry for the noise when you stayed. We do apologize for the hour. Please give us a chance to change your opinion of our hotel. We are trying to make it a nicer place to stay but not a the guest expense. Again we are sorry that your stay was less than great.

Cynthia Wood
575-257-3600
cynthia.wood@bwplusruidosoinn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 July 2014 via mobile

Stayed one night, didn't have the breakfast. Rooms were clean, large, and comfortable. Only problem was the volume on the TV was very quiet, had to turn it up to almost full volume to hear anything. Would recommend to anyone.

  • Stayed: July 2014
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Thank AZNativeNMTransplant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vip0122, General Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded 23 July 2014

Thank you, we are glad you had a good stay. See you soon.

Cynthia Wood
575-257-3600
cynthia.wood@bwplusruidosoinn.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 June 2014

This hotel was very nice, kept up well and provided a great place to stay on vacation trip. The staff was exceptional to help, and we needed it!, during our stay. The pool was uncrowded, the covered decks outside away from the hotel were great for enjoying the mountain air. A great place to take your breakfast out and eat in the cool air. The rooms were nice and clean plus being up off the main road were quiet. We will definitely be back to stay in this facility!

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with Best Western
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vip0122, General Manager at Best Western Plus Ruidoso Inn, responded to this reviewResponded 23 July 2014

Thank you for staying with us. I am glad your stay was pleasant. Hope to see you again.

Cynthia Wood
575-257-3600
cynthia.wood@bwplusruidosoinn.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Ruidoso Inn

Address: 97 Camelot Dr, Ruidoso, NM 88355
Phone Number:
Region: United States > New Mexico > Ruidoso
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 23 Hotels in Ruidoso
Price Range: £59 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Ruidoso Inn 2.5*
Number of rooms: 57
Reservation Options:
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Also Known As:
Best Western Ruidoso Hotel Ruidoso
Ruidoso Best Western
Best Western Plus Ruidoso Inn New Mexico

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