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“Cozy and sweet”

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Sitzmark Chalet Inn
Ranked #2 of 23 Hotels in Ruidoso
Certificate of Excellence
Santa Fe, New Mexico
Level Contributor
79 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Cozy and sweet”
Reviewed 8 January 2014

This place is darling. The rooms are cute, although modest. The beds are luxurious and comfortable and the morning muffins are to die for. I was told about the muffins, but found out for myself that it was true.

It feels safe here and I like how the rooms align on a clear-view indoor hallway.

  • Stayed November 2013, travelled solo
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Helpful?
2 Thank RiverBirch1967
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SitzmarkRuidoso, Owner at Sitzmark Chalet Inn, responded to this review, 12 January 2014
Thank you for your recent review. Your comments were most appreciated! We are glad you enjoyed your stay with us and found your room to be pleasant and the bed comfortable. We are also happy our muffins lived up to their reputation! :) We try to keep them fresh, warm, and yummy. We were also very happy to read that you found the enclosed corridors led to a feeling of increased personal safety. While we live on property and do everything possible to ensure that our guests experience is pleasant and restful, that is another topic that we truly care about and like to inquire on. Thank you again for your review, and we hope to have you as our guest again when you are visiting the Ruidoso area!
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221 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
Hobbs, NM
Level Contributor
50 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 21 December 2013

When reading a review, I always try to determine the age of the critic and where they live along with the number of positive and negative reviews they have written. Some critics only write reviews when their unreasonably high expectations are not met. I believe there are some that fit into that category in the reviews of the Sitzmark Chalet. I’ll tell you why I think so:

Ruidoso is a small mountain village of about 8000. Some travelers want the opulence found in large cities. If so, go to Dallas or New York City and pay the price. Some want shopping centers and malls. You won’t find them in here. Ruidoso has quaint little shops selling wares that one will not find elsewhere. The merchants will give you one-on-one attention that is difficult to find in large cities.

Stitzmark Chalet is one such business. It is home owned, home operated with a host that will strive to fulfill your needs. Some complain about the lack of a breakfast. Let me assure you that the hot homemade muffins are delicious. One will not find them in the high-end hotels. The rooms are on the rustic side of luxury, but they are clean and the beds are comfortable. Although the facility is next to a busy street, I never heard the traffic. They are air-conditioned for summer and heated with wall panel radiant heater for the winter. The description of the rooms found on their site is accurate; therefore, there is no need to post pictures for further documentation.

The question remains: Will I stay at the Sitzmark again? Yes, I will, and I will recommend it to other whose expectations do not rise to the level of the high-end Hiltons. Take your families and kick back and enjoy the quiet peacefulness of the mountains.

  • Stayed December 2013, travelled with family
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Helpful?
5 Thank retiree1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SitzmarkRuidoso, Owner at Sitzmark Chalet Inn, responded to this review, 27 December 2013
Thank you so much for taking the time to write your review. We enjoyed it and found it to be spot on. We are a family owned business who strives to give you one on one personal service in a quaint and kitschy environment. We are not a chain hotel and don't try to be...we like to give you a unique relaxing vacation experience in a mountain town. We feel your review gives people the true knowledge that we are what we claim to be...not upscale... but fun, clean, relaxing, and welcoming. Hey...we still provide free Wi-Fi ;) And we are pleased you enjoyed our fresh morning baked muffins! Our small establishment doesn't allow the space for a full breakfast, but we wanted to give our guests a little personal touch in the mornings without raising rates. We aim to be family friendly, budget friendly, and vacation friendly!! Thank you so much for giving us a try and we look forward to hosting you again when you are visiting the Ruidoso area!
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Las Cruces, New Mexico
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 December 2013

We saw that the Sitzmark was highly rated, and decided to see for ourselves. It is clean and comfortable and very well taken care of, The place is really neat, just wish we had thought of taking something to wear to enjoy the whiskey barrel sauna! It was cold outside, but very warm and cozy in our room. Yea its on the main drive, but from our room we never heard a sound. The staff was great, and I wish I had some more of the warm muffins back here at home. It takes you back to Ruidoso's past with all the modern conveniences of today!

  • Stayed December 2013, travelled as a couple
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Helpful?
2 Thank Clark N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SitzmarkRuidoso, Owner at Sitzmark Chalet Inn, responded to this review, 13 December 2013
Thank you for the recent review of your stay at the Sitzmark Chalet Inn! We are happy that enjoyed your stay with us and felt like we lived up to the expectations of our reviews :) Hopefully on your next stay, you can enjoy the whiskey barrel steam sauna. Its a wonderful way to relax in the evenings. ...and those warm muffins in the morning will greet you when you wake up. We look forward to seeing you again soon!!
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Abilene, TX
Level Contributor
96 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 4 November 2013

We usually stay in a cabin when visiting Ruidoso, but since we were only going to be in town a few days we wanted to give the Sitzmark a try. We were not disappointed. It's right in the middle of the "excitement" of Ruidoso rather than off the beaten path. This can be a plus or a minus depending on what you are looking for. The room we stayed in was very comfortable and clean. The bed was more than adequate. The motel layout and decor reminded me of the motels I stayed at when I was a child. We continually would point and say "oh, look at that" while walking about the property. Staff was very friendly. Plenty of television channels to choose from if you want to watch some television before getting some sleep. I'm usually not a fan of continental breakfasts, but the muffins they had out were moist and delicious. We will definitely be back!

  • Stayed October 2013, travelled as a couple
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Helpful?
1 Thank txninja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SitzmarkRuidoso, Owner at Sitzmark Chalet Inn, responded to this review, 6 November 2013
Thank you for the taking the time to review your stay with us. We are glad that you found your stay pleasant and restful....and above all, we love that you feel you will visit us again! We strive to be that Inn that gives the touches that make you remember us....be it the wooden cigar store Indian that greets you at the door, the quaint lending library in the office, or the fresh homemade muffins in the morning. We want your stay with us to be unique and memorable :) We are glad you received that feeling during your stay with us. Thank you again for taking the time to share your experience with others and we look forward to hosting you as our guests again soon!
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Fort Worth, Texas
Level Contributor
84 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 19 September 2013

We had a very large room with 2 queen beds, a daybed with a bunk bed overhead.
Loved the fireplace and used the dining table to play games in the evening. The muffins for breakfast were great and we were close to so many activities.

Room Tip: Request a fireplace
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  • Stayed October 2012, travelled with family
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Helpful?
3 Thank Pamelita7117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SitzmarkRuidoso, Owner at Sitzmark Chalet Inn, responded to this review, 22 September 2013
Thank you for your recent review. We are pleased you enjoyed your stay with us in the Family Suite. All of our upstairs rooms have fireplaces and are available for use during the fall and winter months :) We make our muffins each morning, and we are glad you enjoyed them! We strive to provide a comfortable, family friendly environment and we appreciate the time you took to share your positive experience with others. We look forward to having you as our guest again the next time you are in the Ruidoso area!
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Dallas, Texas
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 14 September 2013

Our visit was fairly comfortable and quiet. We didn't know the property sat on the main road, so glad we came after summer.

The pluses: place seemed newly-renovated, non-smoking property, room was a good size, the A/C and TV worked well, fridge was helpful, charming and well-cared-for sitting area outside (although there were a lot of smokers out there during our stay)
The minuses: mattress was too soft, one side of the bed lacked a nightstand so we had to place things on the floor, the room was a bit dark - needs option for brighter lighting
Recommend: bring your own bath soap if you don't like the foamy stuff in the dispenser (they have only liquid soap). I would also bring shower shoes next time - the shower felt a bit slick/slimy.

They advertise free gourmet coffee and muffins - coffee was terrible and muffins were so-so. All in all, decent place to stay, nice people in office, well maintained property. I think it worked out well for us because it wasn't the height of summer.

Room Tip: Ask for a room in the back of property to be away from road noise and also away from the front door...
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  • Stayed September 2013, travelled with family
    • Value
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Helpful?
4 Thank agiToki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
58 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 13 September 2013

This hotel is small and older, but quite comfortable. The mountain lodge ambiance was delightful. It is priced very well for the village and it is conveniently located. I agree with other reviews about the homemade muffins...incredible! My only complaint was that the cream lumped in the coffee...looked bad, but tasted fine. Maybe a water softener would help?

  • Stayed September 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank hrman46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SitzmarkRuidoso, Owner at Sitzmark Chalet Inn, responded to this review, 14 September 2013
Thank you for your review! We are glad you enjoyed your stay at the Sitzmark :) Yes, we are a small, kitschy, comfy Inn that has graced the main street of Ruidoso for many, many years....and undergone a complete makeover during the last few years! We aim to provide our guests with a unique and memorable lodging experience at an affordable price...we figure if you wanted a cookie cutter experience, you would have stayed elsewhere. We are also happy to hear that you enjoyed our muffins!! We wake up very early each morning and bake a couple of different options to start your day. We are sorry to hear you had the same experience with the creamer that we have been having....whether its powder or liquid, it has been clumping the last several months...this is happening all over town. After research, we found it because of increased mineral levels in the water due to drought conditions. You are right....a water softener might help, but we struggle with the thought of adding sodium to the water (health nuts) ;) Maybe all this rain will solve the problem naturally!!! Thank you again for your patronage and we hope to have the pleasure of hosting you again the next time you are in the Ruidoso area!
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Additional Information about Sitzmark Chalet Inn

Property: Sitzmark Chalet Inn
Address: 627 Sudderth Drive, Ruidoso, NM 88345
Region: United States > New Mexico > Ruidoso
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking
Hotel Style:
Ranked #2 of 23 Hotels in Ruidoso
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Sitzmark Chalet Inn 2.5*
Number of rooms: 17
Official Description (provided by the hotel):
The Sitzmark Chalet is nestled under the tall pines of Ruidoso, NM. Our charming 17 unit inn offers the distinct personal attention that every traveler desires for a relaxing mountain get-a-way. Our classic regard to detail and customer service is something that you just can't acquire in today's cookie-cutter chain lodging atmosphere. We are located in the heart of Ruidoso close to restaurants, shopping, and nightlife. With a wonderful central location, you are close to all of the vacation activities you have been looking for. Relax on the front lawn during a summer evening on a porch swing while watching the hummingbirds, or unwind after a day on the slopes in our steam sauna. We look forward to having you as our guest! ... more   less 
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Also Known As:
Sitzmark Chalet Hotel
Sitzmark Chalet Inn Ruidoso, New Mexico

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