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“Nice property but absent management”

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Shadow Mountain Lodge and Cabins
Ranked #1 of 23 Hotels in Ruidoso
Certificate of Excellence
Austin, Texas
Level Contributor
42 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Nice property but absent management”
3 of 5 bubbles Reviewed 12 December 2011

Our room was immaculately clean, and we enjoyed our stay in this rustic lodge. However, our room key was left in an envelope taped to the office door upon arrival which was ok. But the manager never responded to messages left, and the office remained locked every time we checked which was several times both days we were there. Finally there was a lady in the office who informed us they no longer supplied firewood for burning in your room as the lodge was now bank owned. She did offer an option of buying firewood. As we were not staying long, we declined.

  • Stayed November 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank pilota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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341 reviews from our community

Traveller rating
    268
    59
    7
    2
    5
See reviews for
33
245
7
5
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (86)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
El Paso, Texas
Level Contributor
85 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed 30 October 2011

We rented a cabin for two nights and were really happy with it. It has a jacuzzi tub, fireplace, and kitchenette. The location is great too. The only thing that kept this from an easy 5 stars was that when we took a shower the steam from it would set off the smoke alarm. This is a little annoying especially in the morning. I guess it will wake you up.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank ChooChoo34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WPCabins, Owner at Shadow Mountain Lodge and Cabins, responded to this review, 18 May 2012
We are the new owners as of April 10, 2012. We had the same thing happen in the cabin last week. Turns out it was a faulty Co2 detector as we had the gas company come out to ensure the cabin was safe. It has been replaced and all other cabins and rooms have been inspected. Please come back and stay with us again. This time with no interruptions! Thanks for your feedback! Chuck & Marilyn
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 18 October 2011

We came close to reserving a room @ the Inn on the mountain Gods, but noticed in Trip Advisor it had mixed reviews. So we looked at the top three lodgings both here and Google and the reviews were fantastic! We figured this many people could not be wrong.

Shadow Mountain is just off of Sudderth where all the shopping can be found. Its sign reads "Lodging for couples." It's not noisy, in fact it's quite quiet. We opted to rent a cabin rather than a room in the lodge. A more romantic place could not be found.

We brought our own food and wine, the cabin has a well stocked kitchette, perfect for cooking and eating in. We were so pleased with our visit and will go back soon. The property is for sale, and. Hope whoever buys it makes no changes to its environment, staff and accommodations. (hint, hint).

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ReadEatTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Las Cruces, New Mexico
Level Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 3 October 2011

Based on T.A. reviews, my husband and I stayed overnight at SML. The unit was clean and had just about everything we needed--the kitchenette was very nice and we made good use of it even though we were there just one night. The bed was very comfortable. The grounds are very well-maintained and there were lots of places to sit and relax outside. We will definitely stay there again, it's moved up to our #1 choice in Ruidoso. However, the property is for sale, so here's hoping that whoever buys it will keep up the same level of attention to detail. Constructive advice: a draining tray for dishes and a couple of kitchen towels would be nice.

  • Stayed October 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank nvholst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, Texas
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 23 September 2011

The beds here are excellent. I want to find out the brand to get them in my house. The hot tub, fire pit area and grill area, as well as all the grounds, are very clean and well kept. The management was very accomodating. Road noise is minor, but tolerable. We will stay here again.

  • Stayed September 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank wthunt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Heidelberg, Germany
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 September 2011

Had a wonderful post-Labor Day (6-8 SEP) stay at this charming, well appointed cabin seems a shame to call it a cabin since it was so well appointed). In addition to all the amenities inside, we were treated to a humming bird display at the feeder on the porch every evening. The grounds & room were spotless and it was nice to stay at a couples/adults only property. Would definitely stay there again.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Dennis D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albuquerque, New Mexico
Level Contributor
128 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 bubbles Reviewed 4 September 2011

Ours was a summer stay in one of the small cabins available here. The cabin was wonderfully self-contained and included a small kitchen area, coffee maker, table & chairs, small living room, TV, DVD player, porch. It was very nicely maintained and extremely clean. Our cabin had a queen bed that seemed small to us. We found this property to be very quiet during our stay and the location is convenient for getting around Ruidoso.

  • Stayed September 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank rdsaundrs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Shadow Mountain Lodge and Cabins

Property: Shadow Mountain Lodge and Cabins
Address: 107 Main Rd, Ruidoso, NM 88345-6336
Phone Number:
Region: United States > New Mexico > Ruidoso
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Spa Suites Wheelchair access
Hotel Style:
Ranked #1 of 23 Hotels in Ruidoso
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Shadow Mountain Lodge and Cabins 3.5*
Number of rooms: 23
Official Description (provided by the hotel):
Shadow Mountain Lodge and Cabins are located in the Historic "Upper Canyon" of Ruidoso - only a short stroll to Mid-Town's Shops, Galleries, Dining and Night Life. We are within 5 - 10 minutes of all 3 Casinos, Horse Racing and Ski Apache turnoff. We are New Owners as of April, 2012. Our Lodge rooms have all been updated with a Mountain Decor to include Bear Mountain Quilts & Inspiring Artwork. Relax on our Large Covered Veranda & enjoy our Beautiful Gardens, Hot Tub and BBQ area. Our Lodge Rooms have a King Bed, Fireplace, TV/DVD, Full Bath and Full Kitchenette. Our Romantic Cabins have open vaulted ceilings, Knotty Pine Interiors, Doubled Sided Gas Fireplace, 180 degree swivel TV/DVD, 2 Person Whirlpools and Private Decks. Shadow Mountain has been a long time favorite for those who visit Ruidoso and has consistently been voted "Best Place To Stay" ... more   less 
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Also Known As:
Shadow Mountain Hotel Ruidoso
Shadow Mountain Lodge And Cabins Ruidoso, New Mexico

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