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“Paid More Than I Bargained For”

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Ruidoso Mountain Inn
Ranked #10 of 23 Hotels in Ruidoso
Tucumcari, New Mexico
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Paid More Than I Bargained For”
Reviewed 29 July 2014

I wont lie, it was a nice and clean hotel. The staff was not rude, they were pretty friendly. However, not everything worked! Elevator did not work to well. I was on the 3rd floor and I would rather use the stairs. Vending machine, soda machine, ice machine, laundry dryer and of course the Pool was all OUT OF ORDER!! Paid a good chunk of money for 2 nights and could not use any of those, the whole time of my stay. I will not return to this Hotel.

Room Tip: 3rd floor sucks!
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  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Ash M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melinda S, General Manager at Ruidoso Mountain Inn, responded to this review, 2 August 2014
Dear Sir/Madam Thank you for your Feedback. WE take every feedback very seriously. I am sorry about problem you had. we have Fixed almost everything you mentioned. And we will try to keep up. I would life offer you 25% off on your next stay for you inconvenience. and look Forward to serve you in future. My Name is Tejas and my contact no is 575 937 1139. Please do not hesitate to call me.

Regards

Tejas
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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126 reviews from our community

Traveller rating
    34
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    28
    19
    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
Kerrville, Texas
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 July 2014

The room is clean and comes with the freebies you expect but sometimes have to pay extra for. Parking, HBO, Internet and breakfast. There is a small pool. The only thing lacking is a fitness center. We walked the trails instead , so still a great deal. Front desk was very helpful.

Room Tip: Evens are on the front facing the highway.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank jeannette78028
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carlsbad, New Mexico
Level Contributor
32 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 30 June 2014

The hotel is clean, the staff friendly and appearance good for an older Hotel. However, the bed in my experience is not comfortable at all. My husband and I did not sleep much due to the poor quantity of the bed and pillows. The bed in my opinion needs to be upgraded for a better nights rest. We could feel the coils and it was bouncy when you rolled over. I also was disappointed in what they called a "buffet" style breakfast. It's more of a continental style breakfast with powered eggs, sausage link and potatoes included. In my opinion a "buffet" would offer more selection of hot items.

Room Tip: Bring your own pillows...They are lumpy at best.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank honeyside
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Ruidoso hotels

new Mexico
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 June 2014

this hotel was one of the cleanest hotels I have stayed at in the last 2 weeks very friendly staff and a great breakfast selection hot and cold items available which are included in your room the room was clean

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hkimom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
El Paso, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 June 2014

Rooms are beautiful,super clean. The people are the best. The gentleman who checked us in called and asked if we are happy with our room. Come on who does that?? We stayed for 3 nights, and already looking forward to our return trip. So if you want to stay somewhere with people who truly care stay here.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Debbie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lubbock, Texas
2 reviews
Reviewed 4 June 2014

The hotel staff was wonderful to our softball team "HC REBELS" they were sweet, they listened, fixed any issue and never had a frown. The parents loved it they all said they were satisfied with the Hotel and staff. A small thing like cookies for the girls went a long way. Thank you to the manager and cleaning staff for your care and friendliness. Our girls loved it!

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hcrebelstx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canyon Lake, California
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2014

At first check in was great [accommodating] Then things begin to unravel. The TV remote volume doesn't work. oh well. Come morning we find out the sink doesn't drain [very slow] The shower doesn't completely shut off [drip drip - running water] great water pressure however. Compt. Breakfast No plates - please use bowls rubber eggs hockey puck biscuits, some kind of bacon. poor lighting at the east side building. Car next to use broken into. Front desk lady didn't seem to care. no surveillance or security person. Three day stay locked out on second. front desk person said your not checked-in. half hour later he lets use back into room. There is a reason this place is no longer a Holiday Inn Express. Oh yeah - pool was locked and nasty green. Choose wisely

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rodney M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Ruidoso Mountain Inn

Property: Ruidoso Mountain Inn
Address: 400 Highway 70, Ruidoso, NM 88345-6171
Phone Number:
Region: United States > New Mexico > Ruidoso
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 23 Hotels in Ruidoso
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Ruidoso Mountain Inn 2.5*
Number of rooms: 104
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel Ruidoso, New Mexico. While visiting the Playground of the Southwest, whether skiing at Ski Apache, trying your luck at three nearby Casinos, or playing the odds at Ruidoso Downs Racetrack & Billy the Kid Casino, home of the worlds richest Quarterhorse Race, The All American Futurity. Enjoy the nearby Spencer Theater. Come discover New Mexico's best kept secret, with a year round moderate climate. Ruidoso offers an abundance of real estate, great restaurants, cabins, shopping and beautiful mountain scenery in southern New Mexico. Our hotel features 104 guestrooms with 6 suites. We have an outdoor seasonal pool as well as an outdoor hot tub that stays open year around. We have 3 floors with an interior corridor and an elevator. Join us every morning for a Smart Start Complimentary Continental Breakfast. We can also host meetings with a maximum of 30 occupants. Let the Holiday Inn Express Hotel be your home away from home with the quality and comfort you expect, and deserve. Allow us to accommodate your needs while visiting Ruidoso, New Mexico. ... more   less 
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Also Known As:
Holiday Inn Express Ruidoso Hotel Ruidoso
Holiday Inn Ruidoso
Ruidoso Mountain Inn New Mexico

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