My partner & I visited over the xmas break & upon arrival were told that 100 staff had gone on strike between their two camps at mala mala. They had clearly chosen the most opportune moment to strike. The skelton staff that was there were really thrown into the deep end and worked extremely hard to keep the camp running like normal. Unfortunately 100 staff walking off is not going to be unnoticed, irrespective of how much work they did. While given a tour of the resort, we were shown the facilities and the massage room was pointed out. When I asked if massage was available I was told "no" which was quite disapponting as thats one thing that was on the agenda and a luxury resort charging so much should provide. 2 of the 3 days we were there, our room was not cleaned and as it poured for the duration of our stay, we were confined to our room apart from the morning and afternoon game drive. By the 3rd day, our room was in quite a state & eventually cleaned however, Ice buckets were still not refilled and the glasses were not cleaned and were left half full with alcohol. Not to mention an expensive bottle of whisky we had was taken away and was not even empty. The other couple we shared the game drive with also commented on what a difference it would have been if the staff had not gone on strike. The laundry which we had given for cleaning was never returned to our room and were even asked to go to the office to claim it when I phoned from the room to ask of its whereabouts. When returning home, we felt it was fair to request a refund of 10% for our stay as we didnt get 100% of what we paid for and did this through our travel agent. We were extremely shocked at the response from Rattrays who declined to offer such a refund as they claimed we had done damage to the room such as alcohol staining furniture and the stench of alcohol & tobacco which apprently made the room unusable for 4 days. Their response to not cleaning the room for 2 of the days was that we had a do not disturb sign on the door which wasnt the case at all. They also went to comment on hygeine which was completely out of order. If the room was cleaned when it should have been, there would not have been alcohol stains as they say or the smell of alcohol or tobacco. It wasnt until we went to our next game reserve called Thornybush who cleaned the room during morning game drive, afternoon and even whilst we were at dinner that we realised just what we missed out on at Rattrays. Their attack in the email to the travel agent really left a bitter taste in our mouths and we would not return or recommend anybody to go to this camp either. There are many new luxurious resorts to stay at. However, if you feel complelled to do so, then be sure to not go during a time when staff might fight it opportune to strike again. This is a beautiful resort with excellent game viewing and the rangers are extraordinary. However, should anything go wrong, dont bother trying to get any kind of compensation.
- Official Description (provided by the hotel):
- MalaMala Game Reserve is the Safari Industry's blueprint to the luxury photographic safari. In existence since 1927, this massive thriving tract of land produces the most exciting wildlife experience this side of the equator. MalaMala Game Reserve is the largest private Big Five game reserve in South Africa. Comprising 13 300 ha (33 000 acres), MalaMala shares a 19 km (12 mile) unfenced border with the world-renowned Kruger National Park, and lies strategically sandwiched between the National Park and the Sabi Sand Reserve. For over four decades, Michael Rattray has remained focused on his objective to preserve and protect the land over which he is custodian. Allowing nature to move to its innate rhythm, guests experience today what the forefathers of the African Safari would have experienced at the turn of the century. This philosophy has paid off, as experienced by a veritable collection of photojournalists and film-makers who have made MalaMala their destination of choice to capture footage of wildlife viewing that would rival any Hollywood production for thrilling and breathtaking animal encounters. MalaMala's Camps (MalaMala Main Camp, Sable Camp and Rattray's on MalaMala) are the embodiment of an authentic safari experience pioneered at a time when the safari was simple - unassuming camps, vast sweeping plains, the African sky and the bush in all its splendour. Wellness was the feeling after a long day in the wild. Cigars were shared without pomp and ceremony. Guests to MalaMala will still spend hours beneath an inky sky in the traditional boma exchanging stories from the wild - a sumptuous meal, good company and relaxed faces warmed by the crackling fire, accompanied by the nocturnal symphony of sound. ... more less
- Also Known As:
- Mala Mala Rattray`s Camp Hotel Mala Mala Private Game Reserve
- Rattray's On MalaMala Sabi Sand Game Reserve, South Africa