I would not consider this experience average but could not rate as poor.
This could be a great affordable facility. The bed was very comfortable and the facility was quiet.
We experienced several small problems during our 3 night stay.
Upon arrival, we noticed the toilet paper holder was about to fall out of the wall. We just held it in place when using.
Later that evening, we discovered a shower curtain that had not been changed in quite some time. The magnets had held the corner together and when separated, it was black and slimy. We asked for a clean curtain which was delivered timely and the employee offered to install it. It is my belief the shower curtains are not changed after each guest since the fresh curtain was clean but mildew stained.
I noticed a partial wrapper on the floor between the bed and night stand. I picked up the wrapper and noticed dirt or crumbs as well. Near the free standing lamp by the heater, was an earplug left by a previous guest and a corn nut or something similar. All of this was still present on day 4 when we checked out.
Approximately 9:00 pm the first night, I was called to the front office for a discrepancy in the internet reservation price, and the quote received on the phone when an additional night was requested. Upon arrival the price was less than expected. I assumed there was a discount for adding another night. Actually, an error had been made by the hotel clerk. When I talked to the owner/manager, she stated I owed quite a bit more than the price for the additional night and the internet price for the 2 nights originally booked. The price for the final night had gone up $30 since I had booked. She attempted to charge me the additional $30. We went back and forth over the price a few times. I finally added the amount of the additional night, and the original booking and agreed to pay that amount.
In the morning it was discovered the coffee pot leaked all over the counter. This was reported at checkout.
The blow dryer either over heated and stopped working or just broke. The GFI cover was also broken. This was also reported at checkout.
The 2nd night we turned on the heater but it didn't work. We did not complain at that time due to the late hour. The next day a portable heater was brought in and worked sufficiently.
Our last morning, the cleaning staffed knocked on the door, and despite yelling the room was occupied, she still attempted to make entry. It was only about 8:30 in the morning.
Despite the issues we had, we would consider staying again, and just check everything we can think of before settling in.
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- Also Known As:
- Days Inn Ruidoso Downs Hotel Ruidoso Downs
- Ruidoso Downs Days Inn