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“Clean hotel but the washcloths and towels are nasty!”

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Best Western Socorro Hotel & Suites
Ranked #1 of 10 Hotels in Socorro
Certificate of Excellence
Phoenix, Arizona
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Clean hotel but the washcloths and towels are nasty!”
Reviewed 14 October 2013

This hotel is clean but extremely dated. My only real complaint is the old, dingy towels that they give you to use. I have rags that are in better shape than the washcloths and towels they provide you.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review, 3 November 2013
Thank you for your comments and observations regarding your recent stay. I apologize if you did not find all of the items in your room to your complete satisfaction. We hope the rest of your stay at our hotel was enjoyable.
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451 reviews from our community

Traveller rating
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    82
    22
    13
See reviews for
83
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
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English first
Chicago
Level Contributor
70 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 October 2013

This is the second time we have stayed here while on road trips. This is a nice newer property in a town with quite high hotel prices and not a lot of choices. Convenient for VLA, Bosque del Apache or just when passing through.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank TucsonPhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western S, Manager at Best Western Socorro Hotel & Suites, responded to this review, 3 November 2013
Thank you for your comments and observations regarding your recent stay with our hotel. I would also like to thank you for mentioning some of the wonderful attractions located near and around the City of Socorro. We hope you enjoyed your stay and have the opportunity to visit our city and our hotel very soon.
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Alburquerque, United States
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2013

Convenient and clean location, with helpful and accommodating staff and management. reception area clean and with material regarding local tourist attractions. Location close to restaurants and services. Swimming pool was clean and warm, well-maintained, as is the jacuzzi. A very nice place to stay with helpful and polite people.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review, 14 September 2013
Dear Mr. William C,

Thank you for your review and thank you for your continued business. We are happy you enjoyed your latest stay at our hotel, and look forward to seeing you soon.
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Ellenville, NY
Level Contributor
3 reviews
Reviewed 3 September 2013

We have stayed here many times. This time the room had a terrible smell coming from the sink in the bathroom. No one seemed to concerned. We were not offered another room. We stayed 4 days with this unpleasant problem. We will check in next time at the Holiday Inn.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RAS07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review, 14 September 2013
On behalf of our staff, I apologize for any inconvenience you experienced during your stay. I apologize that this information was not reported to our maintenance or housekeeping staff in a timely manner. I thank you for your business and hope you give us an opportunity to make you next stay in Socorro a better experience.
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Albuquerque, United States
1 review
Reviewed 26 August 2013

Led to believe by checking internet price, a 20% discount would be received. Breakfast @ hotel had cold eggs & lukewarm coffee. Placed @ annex to hotel where a conference was held. Snacks & breakfast were only for conference guests, so these usually provided were across a parking lot @ the main hotel

  • Stayed August 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Raymond Virgil O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review, 14 September 2013
Dear Mr. Raymond Virgil O,

Thank you for your review. I apologize if the wording for the online rate was misleading or confusing. I checked the online information, and it stated "up to a 20% at discount and 1000 bonus points if you are a Best Western Rewards Member". I also apologize if you found the breakfast bar items not to your satisfaction. I have mentioned your comments to our Breakfast Bar staff. I also apologize if you did not enjoy the accommodations in our annex building, and that the front desk staff did not inform you that the breakfast bar is in our main building. Our conference center was rented out for a training, and the company that hosted the training provides coffee and snack for the students and trainers. We hope you give us another chance to accommodate you again in the future.
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Farmington, NM, United States
1 review
Reviewed 19 August 2013

Though nothing exceptional, the room was clean and the location very close to restaurants and fast food businesses. The vanity was located outside of the toilet tub/shower area which can be convenient when two or more people are trying to get ready. I did find the toilet tub/shower area to be quite small but for a night or two stay it was manageable. After all it is not listed as a luxury hotel. The staff was very pleasant and helpful.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Shaun B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western S, Manager at Best Western Socorro Hotel & Suites, responded to this review, 2 September 2013
Dear Shaun B,

Thank you for your review of our hotel, and thank you for being a Best Western Rewards Member! We appreciate your business and hope you enjoyed your time in Socorro. We hope we can accommodate your next stay in Socorro.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
Level Contributor
144 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed 4 August 2013

Everything related to my stay was fine. Made the reservation online without a problem. Staff was courteous and efficient. Room was clean and quiet. The A/C didn't cool the room well and the toilet was very low. Breakfast was fine. I would definitely staff here again.

  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Phun-seekers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western S, General Manager at Best Western Socorro Hotel & Suites, responded to this review, 2 September 2013
Dear Phunn Seekers,

Thank you for your review of our hotel. I apologize for any inconvenience you experienced regarding the air conditioning in your room. We will be sure to check our air conditioning units to make sure they are all functioning properly. We hope you enjoyed your time in Socorro and give us an opportunity make your next stay a more enjoyable experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Socorro Hotel & Suites

Property: Best Western Socorro Hotel & Suites
Address: 1100 N California St, Socorro, NM 87801-4266
Phone Number:
Region: United States > New Mexico > Socorro
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Socorro
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Socorro Hotel & Suites 2.5*
Number of rooms: 120
Official Description (provided by the hotel):
Welcome to the Southwest and the Best Western Socorro Hotel and Suites! Our hotel offers exterior and interior rooms, pet friendly rooms(pet fees and some restrictions apply), free continental breakfast and wi-fi, and indoor pool and hot tub. We are conveniently located near several restaurants, New Mexico Tech Campus and Golf Course, the Bosque Del Apache Wildlife Refuge, and Trinity Site (open twice a year to the public). ... more   less 
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Also Known As:
Best Western Socorro Hotel And Suites
Best Western Socorro Hotel Socorro
Socorro Best Western

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