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Sarracenia
Norman, Oklahoma

Not as good as expected

3.0 of 5 bubblesReviewed 14 Sept 2017
Picked this hotel based on reviews and the Certificate of Excellence status. It was ok, but I would not give this hotel a 4 or 5 star rating. The AC’s thermostat was off which meant that we were hot most of the night. For “better and more modern rooms” as advertised this was a big detail. The room was clean but the carpet seemed dated and so did the shower section. The shower worked fine, but the curtain and tile areas showed some dirt and looked old. Plenty of towels, but no hair conditioner even though there was body lotion and shampoo. The klinex box was empty which was another important detail for me.

Refrigerator and microwave as well as a coffee maker and separate small table with chairs were a nice touch.

The bed was ok, but the pillows were all the same and none were too comfortable. Internet worked well and was fast. Breakfast was better than average with some nice pastries jam and fruits besides the usual waffle, eggs, cereal, yogurt etc.

The rooms in the back where I stayed are more expensive because they are considered suites (larger and more modern) and they are a bit quieter since they are in the back. Large parking lot in front of the rooms allows you to park if you are towing a trailer or rv like we were. The pool looked nice but was closed during our time at the hotel.

In general this was an ok hotel for $74 including a AAA discount. I expected better for a property with a certificate of excellence rating.
Date of stay: August 2017
Room Tip: The larger rooms in the back are more expensive but quieter and cars are closer the rooms. Check...
Trip type: Travelled as a couple
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
econolodgenm066, Manager at Econo Lodge Inn & Suites, responded to this review
Responded 22 Sept 2017
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (358)
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    102 - 107 of 358 reviews
    Reviewed 7 September 2017 via mobile

    This is one the nicest Econo Lodges I've stayed in. Though not new, the rooms are well maintained with some clear renovations. I had a suite, and the kitchen area was clearly new along with the bathroom sink counter. My king bed was very comfortable, and just overall a great stay. My only complaint is they have breakfast only until 8:30! So, I missed that but was told it's your basic continental fare. Why do hotels have such early times!? It's just continental so why not leave it out until 10 or 11, especially items that are kept in the fridge that's right there on the counter, or their pastries that aren't refrigerated? Either way, I'd come back to this location. Perfect location, central to everything with tons of services close by.

    Date of stay: September 2017
    Trip type: Travelled solo
    Thank DeanneHA
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    econolodgenm066, Manager at Econo Lodge Inn & Suites, responded to this reviewResponded 10 September 2017

    Thank you for taking the time to review our property with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. Hope to see you all again soon

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 7 September 2017

    Older but well maintained in a convenient location for NM Tech. The lady I dealt with went way out of her way to handle a (my fault!) snafu in the reservations. Balconies overlooking the pool were pleasant. A rarity was the good lighting on the desk. I carry a small bag with books, puzzles and a craft project, so that is important to my aging eyes. Very reasonable rates,

    Date of stay: August 2017
    Thank MoraShelley
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    econolodgenm066, Manager at Econo Lodge Inn & Suites, responded to this reviewResponded 10 September 2017

    Thank you so much for your kind words! We are so happy you enjoyed your stay at our hotel and we hope to see you as a regular guest of our hotel!

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 September 2017

    I am only giving one star because the room was decent.

    I stayed at this hotel for a convenient stopping place for the night. Me and my girlfriends slept for a few hours then hit the road to Alamogordo early the next morning. We ate breakfast at the diner next door and hit the road around 10 am.

    When we checked in, the man up front had already charged my card. When I told him I had planned on using another card he said I told him to use the first one on the phone (which I did not) . I chalked it up as a misunderstanding. Also, the room total was higher than the price quoted on the phone.

    The next day I noticed two charges but assumed one was an authorization. When both charges cleared, I called the hotel to see what the problem was. The clerk was SO rude. He told me that I got charged because the room was trashed and we did not check out until 2pm. I told him he had us confused and he said, for sure he did not.
    There is no way we trashed the room, we barely opened our suitcases.

    The clerk started hollering at me and told me to call the police if I had a problem with him. I have never been yelled at by a business. I am in shock that someone would be so rude to a paying customer. He told me to quit hollering at me when he was the one who was raising his voice. He finally agreed to refund the extra $85.55 that we were charged. HIs name is Richard and I've read on other reviews where he has been very rude to other customers.

    This is my second horrible experience at an Econo Lodge. I will not be booking with them again.

    Date of stay: September 2017
    • Trip type: Travelled with friends
      • Value
      • Sleep Quality
      • Service
    1  Thank hannahsuz86
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    econolodgenm066, Manager at Econo Lodge Inn & Suites, responded to this reviewResponded 22 September 2017

    On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 4 September 2017

    Took a short quick trip to Socorro to visit the observatory & the NRAO Very Large Arrange, took a chance in this hotel... great option.. rooms super clean, very quiet, next to a good restaurant. Hotel is very well kept. It was a great value. The only bad thing was the service, front desk not very helpful.. I need more towels...suggested I walked to the laundry. Laundry made only has 2 towels to offer when I needed 3.
    I clearly input that 4 people would stay the night.
    This could be a great hotel....if service was improved.

    Date of stay: September 2017
    • Trip type: Travelled with family
      • Sleep Quality
      • Cleanliness
      • Service
    Thank 846maribelh
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    econolodgenm066, Manager at Econo Lodge Inn & Suites, responded to this reviewResponded 10 September 2017

    We very much appreciate and value your feedback and will share it with our team. we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 21 August 2017

    Was pleasantly surprised with this motel. Have been on the road for 10 days and this was the most comfortable room. The A/C went bad but the maintenance man was right in to fix it in 5 minutes. The bed was so comfortable that had no trouble sleeping, woke up with out the usual aches and pains. Pool was perfect. Breakfast was exactly what we needed and the staff were all friendly and kind. Would surely return!

    Room tip: I liked the room near the pool and it had a great view of the mountains.
    Date of stay: August 2017
    • Trip type: Travelled with family
      • Sleep Quality
      • Rooms
      • Service
    Thank rosemaryl597
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    econolodgenm066, Manager at Econo Lodge Inn & Suites, responded to this reviewResponded 25 August 2017

    Thank you for taking the time to write this review and share your experience. We appreciate how you have let us know what areas of our service impressed you.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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