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“A little Noisy but AMAZING!”
Review of El Monte Sagrado

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El Monte Sagrado
Ranked #3 of 15 Hotels in Taos
Certificate of Excellence
Columbus, Ohio
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“A little Noisy but AMAZING!”
Reviewed 31 July 2014

Strange check in area. Food and drinks were fantastic. Bed was comfy. The down side was there was a 4 inch gap under the door and we were put right by the entrance. All night (even with earplugs) we were woken up. Pool and grounds are worth the stay! A+

  • Stayed August 2013, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank mariagP7907JB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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St. Augustine
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 31 July 2014

My wife & I thoroughly enjoyed the beauty this property has to offer. Take the time to wander around the walkways that connect the units and enjoy the landscape & artwork. Every staff member we encountered (waitstaff, concierge, front desk, valet parking attendents) were polite and extremely helpful. We have stayed at five of the Kessler properties and have not been disappointed. The one suggestion I would make, and only related to our suite (Osceola Suite) would be that it may be nearing time for an upgrade of some of the furniture. We have stayed in Taos on three occasions over the last 12 years and recommend El Monte Sagrado over the other two establishments we previously stayed.

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  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank OldCityDiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Scottsdale, Arizona
Level 4 Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 30 July 2014

My husband and I recently stayed at this hotel over the 4th of July weekend. We were excited to try another Kessler property as we have enjoyed the ones in St. Augustine and Savannah. Unfortunately, it felt like we were treated like second class customers because we were using reward points for our stay. This was especially disappointing since other properties have acknowledged our Marriott loyalty (he is Platinum and I am Gold) and have given us upgrades. At the El Monte we seemed to be downgraded to what they acknowledged when I asked to be given another room was one of their smallest and it definitely had the smallest bed. Beware of the Caballo casita which has a bed that is smaller than a queen size. I have not seen a bed this small in a hotel for a very long time. On the bright side, the property itself is very unique and has some great features. It also has a great location which is walking distance to the town square. There were however some general maintenance issues at the property that included cobwebs around our porch light for the entire 3 days we were there, broken/missing tiles in some walkways, unkept lawn, weeds around our casita, plant matter covering the sidewalk in front of casita that had obviously been there for a while. In addition to this, the service of the hotel personnel both during the check-in process and in the restaurant made this property with great potential overall disappointing. Unfortunately, this is the only Marriott related property in Taos which likely means we will forego earning or using points and stay at an unaffiliated hotel in the future.

  • Stayed July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
3 Thank MrsWinenaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly R, Executive Assistant at El Monte Sagrado, responded to this review, 1 August 2014
We appreciate your feedback and the opportunity to improve our performance and property. Normally Platimum guests are upgraded and we are researching this to find out why this was not done. Our apologies for this oversight.
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Naples, Florida
Level 6 Contributor
152 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 212 helpful votes
Reviewed 27 July 2014 via mobile

The hotel seemed very nice on our arrival. The reception was somewhat lacking in that you pass by several large conference areas and ballrooms to get to the reception area.

The grounds were nice.

We were in a mountain view room which really didn't show you much mountain at all. The room was worn and dark. Carpet needed replacing.

The hotel was supposedly non-smoking but we had smokers on all sides. We couldn't enjoy the outdoor balcony because of this. The front desk said they would "come over" but we requested that they not since the smokers were young rough looking folks and after hearing about the gangs in NM we decided it would be better to smell the smoke than deal with any blow back. It seems like the biker crowd was here for the weekend.

Won't be back to this hotel - they seemed to have lost control.

Stayed July 2014
Helpful?
Thank not2woryluv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly R, Executive Assistant at El Monte Sagrado, responded to this review, 29 July 2014
Thank you for your feedback. We work continuously to update and upgrade our property and these projects are ongoing. We strictly enforce our no smoking policy and we do not have gang members or other unruly types staying here. Bad behavior is not tolerated and we do escort guests off the property if they fail to comply with our policies and proper decorum.
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Merritt Island
Level 5 Contributor
71 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 24 July 2014

My family and I stayed here for a week in February and used the property as home base for daily ski trips in the mountains up north. PROS: The place is beautiful and the rooms are tastefully done. The decor is awesome and the gas fireplace was thoroughly enjoyed in the dead of winter. Housekeeping is very accommodating with coffee, linens, etc. CONS: The front desk personnel were stoic, unfriendly and unwelcoming. The location is a bit out of the way from downtown area...walkable but a bit of a hike. We changed to the Taos Inn on our most recent trip and although it is a downgrade, it is way, way funner.

  • Stayed February 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Mike3500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly R, Executive Assistant at El Monte Sagrado, responded to this review, 29 July 2014
Thanks for your response. We use all feedback as training opportunities and appreciate your comments which point out areas for improvement.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Denver
Level 4 Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 18 July 2014

Yes, I am reading the recent reviews and am not surprised. I have stayed there twice. The first time was before Marriot's name started appearing on their website--the stay was amazing. Service and food was excellent, attention to detail was spot on, and the overall feel of the place made one want to return. Last time I stayed Marriot's name was omnipresent and the service was missing along with the attention to detail. This is a shame because El Monte is a special place that deserves handlers that live up to the aesthetic vision of the place. Somebody had it right at one point and whomever is presently calling the shots needs to figure out what went wrong. Ladies and gentleman, it's time to right the ship.

  • Stayed August 2013, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank bhight
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly R, Executive Assistant at El Monte Sagrado, responded to this review, 21 July 2014
Sorry you were unhappy with the service. Our standards have always been high and will continue to remain there. We continue to work on training of new staff to reach and maintain these standards. Please feel free to contact us directly with specific issues we an address. El Monte Sagrado is still independently owned an operated by the Kessler Collection but it is member of Marriott's Autograph Collection brand and is not owned by Marriott.
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Grand Rapids, Michigan
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

We stayed for 3 nights in early July 2014. Grounds and pool area were nice and it is close to town. Those are the good things. The hidden fees, the noisy rooms, and indifferent staff are the not so good things about the place. This was our last stop on a long vacation to New Mexico, stayed out other "lower" grade Marriott's during the stay that had better service and way better experiences.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jeff w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly R, Executive Assistant at El Monte Sagrado, responded to this review, 15 July 2014
We hate that you left here less than completely satisfied with our resort. There is no excuse for service below our standards and we will refocus our training efforts to resolve this. Any fees should be disclosed when you make your reservations and if they were not, we need to know so we can address that issue. Please allow us to redeem ourselves on your next trip to Taos.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about El Monte Sagrado

Property: El Monte Sagrado
Address: 317 Kit Carson Rd, Taos, NM 87571-6405
Phone Number:
Region: United States > New Mexico > Taos County > Taos
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 15 Hotels in Taos
Price Range (Based on Average Rates): £££
Hotel Class:4 star — El Monte Sagrado 4*
Number of rooms: 84
Official Description (provided by the hotel):
Just three blocks from Taos Plaza, El Monte Sagrado Living Resort and Spa offers a secluded yet indulgent sanctuary. In harmonious coexistence with its natural setting, El Monte Sagrado is surrounded by towering mountains and rustic high desert, sunlit, fish-filled streams, tropical flora and the sounds of calming waterfalls. Guests are inspired by the nurturing ambiance and mystique of the resort. ... more   less 
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Also Known As:
El Monte Sagrado Hotel Taos
El Monte Sagrado Taos, New Mexico

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