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Kachina Lodge Resort and Meeting Center
Ranked #11 of 15 Hotels in Taos
Reviewed 13 April 2014

I never write reviews but do not go to this place. The room rate was much higher than advertised, but we were tired of traveling so we went for it. When we drove to our room we passed a headless pigeon on the ground I am not kidding. Inside the room smelled weird and there was hair all over the bathtub. All. Over. When I went to exchange the room I was met with a rude attitude and an offer to have someone clean it but apparently that was all she could do. The motel was definitely not sold out so I highly doubt that's all she could do. We ended up staying across the street at El pueblo for about the same price and couldn't believe how much better it was. Great breakfast too. Do yourself a favor and go to El Pueblo.

  • Stayed: April 2014
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3  Thank Rlunchh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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225 - 231 of 478 reviews

Reviewed 6 April 2014

The hallway smelled like smoke. At the bottom of the stairs, there was a bunch of trash and a bike in a pile. Only one person was working and she couldn't leave the front desk to get some towels for another guest. It too quite a while to check in because she was on the phone with another guest. They can afford an art gallery in their hotel, but they can't make some improvements on their rooms, like comfortable mattresses?

  • Stayed: March 2014, travelled as a couple
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3  Thank Roxann M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 April 2014 via mobile

Worn out and neglected but our king-sized bed was comfortable and clean. The red shag carpet was frayed and bathroom corners were black with mildew but the shower worked fine.
Big window and Convenient location to downtown. The staff is friendly and breakfast of choice is free in the Kiva Coffee shop.

Stayed: April 2014, travelled as a couple
3  Thank Ppoupore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl w, General Manager at Kachina Lodge Resort and Meeting Center, responded to this reviewResponded 21 April 2014

Thank you for your visit. This Hotel is the Taos Indian Motif Style and very unique as one-of-a-kind. To get to this stage it has to be well used since it was built in the 1960's. We appreciate your comments however, we've elected to retain its infra-structure and maintain it's outstanding native motif to provide an unusual experience by our visiting guests.

We've noted the frayed carpet and will make corrections without delay.

Please visit us again and enjoy the Northern New Mexico Indian Pueblo culture along with the Rio Grande River Gorge and the many Art Galleries & Shops.

General Manager and Owner with Wife

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Reviewed 1 April 2014 via mobile

Huge complex of utterly average quality. Got a splendid deal and the included breakfast was fine, not special but okay. However, room was sub par at best with a flying ant infestation, old nasty carpet, and stained comforter. Sheets and pillows fine. Can hear neighbors both up and sides, so hope you have quiet ones. There was one ice machine working but just couldn't trust it for drinking items. The cafe is pretty cool, but that was it for us. When we told them about the ants, the clerk couldn't have cared less.

Stayed: March 2014, travelled as a couple
3  Thank Big_Sky66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl w, Owner at Kachina Lodge Resort and Meeting Center, responded to this reviewResponded 21 April 2014

We heard your comments loud and clear and held a staff meeting for corrections.

We always call our guest within fifteen minutes after check-in to assure that they are satisfied.

I wish you would have called our front desk so your issues could have been quickly resolved.

Please visit us again to experience our improvements. You'll love your stay!

General Manager and Owner with Wife

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Reviewed 1 April 2014

We checked in...all looked ok... It is a tired looking place, not fancy but we don't require fancy. Just clean....but we didn't even get that!
Went to take a shower at 10pm only to find the tub faucet broken. It was just stuck and no water was going to come out of it! ( how did they clean it from last guest?? )
I called the front desk and was told there were no other non smoking rooms to move us to, but we could go shower in a smoking room down stairs at the end of the building, which we did since we were tired and needed a shower.
Then we tried to use the toilet in our room and the toilet was plugged up, nearly overflowing. GROSS!! No plunger and no maintance man on duty at 10pm

Then when I turned the bedding back there was long hair on the pillows , PUBIC HAIR in a few spots on the sheets and black fuzzy stuff all along the foot of the bed from someone's socks! GROSS Again!! The bed had NOT been made from the last person there, you could still see indents in the sheets where they laid. That was the final straw!
Three strikes you're OUT!! We packed our luggage and went back to the desk to tell them we weren't staying and wanted a refund. The front desk gal Charlotte S. was not happy about my complaining and acted like it was MY fault that I wanted to leave at 10pm. She even ran outside to our car to take the towel off my friends head (she had just taken a shower in the smoking room downstairs and it was cold walking back to our room with a wet head )
This place is a joke! Yes, it's cheap, poorly staffed and someplace to avoid. Shame on YOU Kachina Lodge for thinking that just because your address is in "TAOS" you can get away with lousy service and screw people out of their money. Get a grip and CLEAN UP YOUR ACT!! I'd like to see the manager sleep in that bed and have to shower in a different room and crap in a toilet that won't flush!!
Not good PR from the town of TAOS at all....Such a disapointment.!
PS.. this is the first time in years I've come across this situation and I'm pretty easy to please when it comes to lodging but this was totally unacceptable.!

Room Tip: AVOID this hotel...the Inspectors need to visit them, it's just filthy! Room 226 at the back o...
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  • Stayed: March 2014, travelled with friends
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3  Thank austx05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl w, Owner at Kachina Lodge Resort and Meeting Center, responded to this reviewResponded 21 April 2014

We've heard your comments and wish you would have requested and visited the General Manager before you departed. Your experience here is a sad story to the General Manager and the Owners.

We're making corrections by adjusting and training staff to call guests, shortly after check-in to resolve negative issues, if any.

Please visit us again to experience the big change. Thanks

General Manager and Owner with Wife

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Reviewed 16 March 2014 via mobile

My kids and I had high hopes for this hotel. The rooms were dirty. The hot tub was worse than dirty with dead flies bubbling up into the water. The ice maker (1 of 5 is working) was close to impossible to find as the property maps are years out of date. The lampshades had holes in them. One of the lamps didn't work at all. There was a dead knat on our bathroom counter that housekeeping didn't clean up for 2 days. The breakfast was a joke, cook was late every day. We missed the ski shuttle one day because the breakfast wasn't ready at all. The poor waitress had to cook and wait on 12-15 people all by herself. The hotel staff is nice enough but there is absolutely no attention to detail here.

  • Stayed: March 2014
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3  Thank Heater70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cheryl w, Owner at Kachina Lodge Resort and Meeting Center, responded to this reviewResponded 21 April 2014

Thanks for your comments. We heard you loud and clear. Therefore, we have dismissed the sleepy cook and developed and started a housekeeping training program which includes inspection of each room for quality and complete preparation after each guest room maid.

We can't have issues you experienced to exist for our present and future guests.

Thanks! We'll guarantee your satisfaction, if you come back.

General Manager & Owner with Wife.

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Reviewed 12 March 2014

Kachina has seen better days and is in dire need of a total overhaul. Our room was dark, carpet needed replacing, tub was horribly stained, windows leaked, no coffeemaker or amenities, an old tube tv with limited channels, room wasn't cleaned for 3 days, felt it was dirty and couldn't wait to get out every day.
There was no fitness center and no room service. Same CDs played loud every day in breakfast room and lobby.
Restaurant and lounge closed "indefinitely", breakfast had no fruit and always out of something. Very, very limited staff who did a good job of trying to provide service. Overall, a very unpleasant experience.

  • Stayed: February 2014, travelled as a couple
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3  Thank anne t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kachina Lodge Resort and Meeting Center

Address: 413 Paseo Del Pueblo Norte, Taos, NM 87571-5907
Region: United States > New Mexico > Taos County > Taos
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 15 Hotels in Taos
Price Range: £54 - £93 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Kachina Lodge Resort and Meeting Center 2.5*
Number of rooms: 118
Official Description (provided by the hotel):
118 Full Service Resort Style Property. Nightly Taos Pueblo Indian Dances May-Oct. Outdoor Heated pool. Full Hot Breakfast included in Rate. Complimentary WIFI, shuttle (within 5 mile radius) 24 hr desk staff. ... more   less 
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Also Known As:
Kachina Lodge Resort And Meeting Hotel Taos
Best Western Taos
Taos Best Western
Kachina Lodge Resort And Meeting Center Taos, New Mexico

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