Phinda has been our first safari experience, it's although difficult to be objective.
1- We definitely loved very much the general service, the cosy and elegant atmosphere of the common area, the discrete but efficacy presence of the staff.
2- Food, far beyond expectation, is inventive, raffinate and mostly prepared with local products. The cooking staff is gorgeous and succeed in preparing every day something completed different.
3 -The professionalism, culture and skills of the rangers is a real pleasure and the their sincere passion and enthusiasm for their profession is contagious. From this point of view, Phinda has succeeded to put the right people in the right job. These rangers are the nicest people we ever met in our tourists-business-related-relationships.
4- The private reserve is of a real beauty, with richness and variety of landscapes, flora and fauna. We cannot say more, since it's the only place in earth of this kind we have visited.
The reasons we don't give a 5:
1- Furniture of the public area need some upgrade (fabric of canapé used and stained).
2- Rooms need a more accurate check by the managers concerning cleanliness and the state of furniture. We have some issues about these 2 points (some stains, some tissues forgotten by the previous guest, the lock of a door broken) and the manager in charge manage them very well. But still, for the huge price payed, there was no evidence of a procedure being in place to prevent this kind of problems.
3- The breakfast is excellent in quality like the rest of the food, but there's a lack of organisation in the order process: nobody come spontaneously to ask you for order, you must grab the ladies attention (I stood and went closed to one of them) and ask them to take your order.
But of course, even with these minus points, we will be back!
- Official Description (provided by the hotel):
- With wraparound views of the ancient Ubombo mountain range, Mountain Lodge balances itself majestically above its panoramic surroundings. The 24 suites scattered along the mountainside offer complete privacy and luxury. There's no end to the choice of taking in the view - spacious verandas with private plunge pools and layered guest areas each provide their own magnificent outlook. Delicious Pan African meals are enjoyed in the dramatic stone and reed boma, lit by the warm glow of dozens of candles and lanterns. ... more less
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- Also Known As:
- Phinda Mountain Hotel Phinda Private Game Reserve