We booked a shark dive and one night's accommodation at Round House for January 2014. This was sold as a package and we prepaid accommodation as per request. Our journey took us from PE to Gansbaai (easily a seven hour drive) and when we arrived at 7pm, we were told that the shark dive was cancelled due to bad weather. No alternative excursion was offered. As international tourists with limited time, we were annoyed that we had not been informed of the cancellation earlier so that we could make alternate plans. It took the hotel over two weeks to respond to telephone requests and emails on this matter. Any request for a refund from the hotel was denied, they claim that the room was ready regardless of the dive conditions. At the time, we chose to move on to Cape Town our final destination, and all requests for assistance from the hotel denied. So buyer beware, if you want to dive, don't stay here as you will pay for accommodation regardless. Weather is very variable in these circumstances so keep your options open.
- Official Description (provided by the hotel):
- The Roundhouse is the best place to stay in Gansbaai as the owners are well experienced travel operators and own the tourism booking office in Town. The B&B is in De Kelders, THE prime land based Whale watching area in the world and has a unique African feel with special touches such as Shellstone clad walls contrasting with rough earthy paints. With Free WIFI, Rooftop Jacuzzi, outdoor Swimming pool and Games room with Pool and Table Tennis we have a large variety for you to lick back and relax for a few days. Our specialty is Shark Cage Diving and stay packages and offer a fantastic combination package for shark diving and Whale watching. ... more less
- Reservation Options:
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- Also Known As:
- The Roundhouse Guesthouse South Africa/Gansbaai