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“Food OK, Service poor”

Thyme at Rosemary's Restaurant
Ranked #2 of 28 Restaurants in Gansbaai
Certificate of Excellence
Cuisines: African, Seafood, European, Grill
More restaurant details
Restaurant details
Good for: Local cuisine, Child-friendly, Business meetings, Special Occasion Dining, Romantic
Dining options: Brunch, Lunch, Dinner, After-hours, Accepts Mastercard, Accepts Visa, Free Off-Street Parking, Free Wifi, Full Bar, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Waitstaff, Wheelchair Accessible
Description: Thyme at Rosemary's is a unique, cozy restaurant situated along the main road of Gansbaai. The restaurant boasts a beautiful garden out back serving lunches between 12h00 & 15h30 as well as two lovely interior seating areas serving diners from 18h30. The menu consists of fresh seafood, traditional South African country cuisine, grills and various daily speciality dishes. Bookings essential
The Hague, The Netherlands
Level Contributor
100 reviews
42 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“Food OK, Service poor”
3 of 5 bubbles Reviewed 19 June 2014

This place looks like a scene where your grandmother meets Harry Potter: old fashioned furniture with weird pointy drapes in front of the windows. Although there was a fire burning, it couldn't heat the restaurant, so we had to sit with our coats on for quite a while before we felt comfortable enough to take them off. I know SA houses are not really built for cold weather, but therefore I suggest that they hang proper curtains in front of the windows which also cover the frames as well as hanging a curtain in front of the door, to keep the cold (draught) outside.
The waitress was nice and cheerful, but her service was appalling: she came with a bottle of water for our daughters (young adults), wanted to open and pour it, but then decided to put in the middle of table saying 'Ah well, you can do it yourself'....
There were only 3 tables occupied but still we had to wait quite a while for our food to arrive. When it finally came, she served 3 dishes and went to an other table to clean it and chat with the people. At the end I had to tick her on the shoulder to ask for the fourth dish.

  • Visited June 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Karlien K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoponpop, Owner at Thyme at Rosemary's Restaurant, responded to this review, 26 June 2014
Thank you for your comment. We are so sorry you missed Harry Potter!

As you mention, the decor is unique and we are proud of it. 99% of our guests love it because it is so unusual.

Your comment about the service is not a true reflection of what happened and we are disappointed you did not say anything while you were here.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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553 reviews from our community

Visitor rating
    352
    141
    32
    20
    8
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Antigua, Guatemala
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Thoughtful, Welcoming, and Delicious!”
5 of 5 bubbles Reviewed 31 May 2014 via mobile

My husband and I ate dinner here with another couple and had an impeccable experience from start to finish. We received first class service and ate a fantastic dinner, especially the oxtail! I would return here tomorrow if I could, then the next day, too.

Helpful?
Thank Anna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Worthing
Level Contributor
15 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“quaint, quirky and yummy food”
5 of 5 bubbles Reviewed 28 May 2014

Recommended by our guest house, this restaurant lived up to expectations. Traditional South African food served in a delightful setting and tasted wonderful. The staff were very welcoming and provided excellent service. Would definitely recommend!

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Worthing82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vereeniging, South Africa
Level Contributor
3 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Once, Twice, Thrice”
5 of 5 bubbles Reviewed 19 May 2014

Thyme spent at Rosemary, can never be once,
If really not possible, then do it twice,
If out of the question, then do it thrice.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank AndreReinette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
4 reviews
“Excellent”
5 of 5 bubbles Reviewed 29 April 2014

wonderful wonderful place to enjoy lunch. They have got the vibe here just right and serve excellent food for reasonable prices. My partner and I tried some of the traditional South African dish sat in the beautiful garden under the fig trees. Wish we lived nearer so could go back soon!

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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