So, 2 weeks prior to fathers day I called the Captain Whittaker out of Captree, to see if they took reservations for Fathers Day. I spoke with the captain, RICK. He told me that I could make a reservation and took my reservation for 5 people. He informed me that as long as 1 person from my party was there by 8:30 am for the 9 am trip we would have no problem.. He said he was writing my name down and that "I was in". (As per his website it also states to arrive at 8:30 for the 9:00 trip) My parents (80 years old) arrived at 8:10 am and RICK advised that the boat was FULL!?? WHAT??
When I arrived at 8:25 I asked to speak with RICK. I refreshed his memory of our conversation and he rudely said to me "the boat is full, have a nice day" and walked away. Again... WHAT?? That is how you speak with customers? That is how you run your business? We quickly got on the line for the FISHFINDER II BOAT (FANTASTIC EXPERIENCE) and found MANY other people who had the same situation with the Whittaker. All with reservations and some of them had already paid on line. I also want to mention that even if they allowed us on the boat I do not think I would have went, It appeared that RICK and his crew PACKED the boat with what looked like double the amount of allowed passengers. (Even though I do not know for certain the amount allowed on his boat) The best thing that came out of this entire experience is that we ended up going out on the FISHFINDER II out of Captree which was an OUTSTANDING experience Captain Walter and his entire crew were professional, respectful and lot of fun, along with a huge concern for safety for every passenger on the boat the entire time on the water. So thank you to the Whittaker for your lack of professionalism, we had a GREAT TIME ON THE FISHFINDER 2!!!!!
Bottom line, stay away from the Whittaker it is clear that Captain Ricks main focus is not on servicing their customers or by honoring reservations first; its about the money!
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