I stayed for 4 nights at this camp. Despite the first two nights being great, it was overshadowed by the last two nights. Our guide was totally self centred, focused on his photographs, not our best interests and one game drive, he totally stopped talking to us as he was pissed off with not getting his way the day earlier.
After that drive we asked the manager for another guide. A short time later, the manager assured us she'd sorted it out and that we'd have another guide. But 2 hours later the surly, petulant guide showed up on the deck to advise us he'd be taking us out that afternoon AND while we sere sitting with the very manager who'd told us she'd sorted the situation out!!
We made it clear to the manager we wanted a refund for the game drive on day 3 where we were treated like "lepers". We again reminded her of our claim for compensation later that day. She just nodded both times but when it came time to leave, she made herself scarce. So we asked her to come out and for 3rd time, asked her to offer compensation. It was only then that she wheeled out the "you'll have to speak to head office" line.
Well, Head Office didn't think it worthwhile responding to us, instead our agent advised "It's Great Plains policy that once a safari has started, no refunds are given".
So, get the message fellow safari-goer, "ONCE THEY GET YOUR MONEY IT"S THEIRS" no matter what type of C-grade service or product they throw at you. We've stayed at 20+ camps over the past 15 months and I've never written a review like this. BE WARNED!
- Official Description (provided by the hotel):
- The renowned and totally brand new Duba Plains Camp, which opened in March 2017, sits in the heart the Okavango Delta. A recent guest said it all, “I am not a religious person but I now understand that the Garden of Eden can now in fact be found at Duba Plains.” A matrix of palm-dotted islands, flood plains and woodland, the 77,000 acre private concession typifies the region’s unique landscape. ... more less
- Also Known As:
- Duba Plains Camp Hotel Okavango Delta
- Great Plains Conservation Duba Plains Camp Botswana/Okavango Delta