My family typically stays in Holiday Inn Express as we travel, so we picked Bativia, NY HEI as we went to Darien Lake. It is a newer hotel with spacious rooms and a nice breakfast spread. Full marks for that. However, it fell very short on cleanliness. The loby, hall ways and elevator were filthy, tables in the eating area constantly sticky and the rooms, while weren't disgusting, were not clean to the typical standard of HEI.
BEWARE, we booked this stay through Hotels.com thinking that we would get the best rate by prepaying, etc. The rate we secured was $151 per night (tax incl.) for a three night total of $453 booked immediately to creadit card. When I checked out and looked at the statement, it said $123 per night (tax incl.) for a total bill of $369! Balance zero since I prepaid.
I called Hotels.com and they said HEI was not supposed to disclose that rate and they tried to tell me it was a USD to CDN dollar conversion, which I challenged them on. In the end, I got the difference credited to my card, but, suffice it to say, I will never book through Hotels.com again.
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