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Holiday Inn Express Hotel & Suites Batavia - Darien Lake
Ranked #5 of 12 Hotels in Batavia
Washington DC, District of Columbia
Level 4 Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“So Much Potential”
Reviewed 25 August 2013

We booked a room at this Holiday Inn Express, because our preferred hotel (Hampton Inn) was not available. Since it was brand new, we thought it would be a suitable alternative. It was clean, breakfast was good, staff was courteous, but the beds were hard as rocks, no mattress toppers, and they were already worn to the point that there were body indentations in the mattress, creating a less than restful night's sleep. Also, the hotel was very noisy. I heard every noise coming from inside and outside the hotel. The next time the Hampton Inn is not available, we're going back to the Best Western.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LindaSue2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review, 29 August 2013
thank you for your response. our goal is to be #1 in service in Batavia.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (29)
Date | Rating
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English first
PA
Level 4 Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 17 August 2013

We stayed there after a long day at Darien Lake, and were glad that we did. According to the staff, the hotel is less than a year old, and still in great shape. We got a king suite, and it was very spacious and well appointed. The bed was comfortable and the crib that I had called to request was already in the room (a rarity!) when we arrived. We had a comfortable night's sleep, and found the breakfast to be good. The breakfast attendant, Wendy, was very sweet and pleasant (as she was buzzing around to satisfy a packed house). I also must compliment Scott, who went out of his way for us on the phone to accommodate us as we didn't arrive until after 11 pm with 3 sleeping kids. Also, 2 of the cleaning staff also greeted me and interacted with my 14 month old (they each had little one's of their own).
The only problem we had was not major at all. We used the pull-out bed, but there were no sheets and the pillows in the closets didn't have cases on them (we did it ourselves). I'm sure that the front desk would have fixed the problem, but it wasn't worth calling them over with the little ones already asleep.
Overall, a good experience.

Room Tip: I got an Express Deal for 25% off
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LeonardsofSherman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review, 19 August 2013
thank you for your review our goal is to be the #1 hotel in Batavia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Hampshire
Level 6 Contributor
190 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed 16 August 2013

I spent a night here on my way back from a wedding. I had spent a long day on the road, and I was looking for a quiet, comfortable room. It was great - well appointed, clean, and the bed was luscious. Breakfast was great, the staff was pleasant and helpful! I did not have any prior experience with this chain, but I will certainly look into them in the future!

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Eeepee98
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review, 19 August 2013
thank you for your review. our goal is to be #1 in Batavia
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 August 2013

My family typically stays in Holiday Inn Express as we travel, so we picked Bativia, NY HEI as we went to Darien Lake. It is a newer hotel with spacious rooms and a nice breakfast spread. Full marks for that. However, it fell very short on cleanliness. The loby, hall ways and elevator were filthy, tables in the eating area constantly sticky and the rooms, while weren't disgusting, were not clean to the typical standard of HEI.

BEWARE, we booked this stay through Hotels.com thinking that we would get the best rate by prepaying, etc. The rate we secured was $151 per night (tax incl.) for a three night total of $453 booked immediately to creadit card. When I checked out and looked at the statement, it said $123 per night (tax incl.) for a total bill of $369! Balance zero since I prepaid.

I called Hotels.com and they said HEI was not supposed to disclose that rate and they tried to tell me it was a USD to CDN dollar conversion, which I challenged them on. In the end, I got the difference credited to my card, but, suffice it to say, I will never book through Hotels.com again.

Room Tip: We had a king bed room with a pull out and we still had plenty of room.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Neil G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review, 20 August 2013
thnak you for the feedback we will take the constructive critique to make our hotel a greater experience for our guests
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moncton, Canada
Level 3 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 August 2013

We were in town for the Kingdom Bound Celebrations being held at Darien Lake. This was perfect location and beautiful. I must say there was a lady (name I've forgotten) that worked the complimentary breakfast. She was the most friendly and conscientious person that I have seen enjoying their job in a long time. She spoke with families asking what they were in town for, etc. Just a great person! Pool is small but all other things are awesome! Only been opened for 7 months roughly and just great!

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lyle B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review, 19 August 2013
thank you for your feedback. Our goal is to be the #1 hotel in Batavia.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buffalo, New York
Level 4 Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 August 2013

We were in town for part off the PGA tournament at Oak Hill in Rochester,when we arrived the lobby was very fresh and modern and the front desk staff was very nice even when we had a room conflict,the staff quickly found the room that we had requested and the hotel was full that night so it must have been hard. The lobby was nice so far the staff were good my only problem was a housekeeper walked by and i found her to be dressed very sloppy,usually at Hampton inns the housekeepers are dressed kinda like nurses and looks very professional.So then we went to are room when we were waiting for the elevators if you look up at the balcony you can see were the dry wall is chipping away ,some what surprising for such a new hotel.Then the elevator came the carpet in it looked very dingy,so were the hallway carpets.when we entered the room were reveled it looked clean and nice except for the bed was made sloppy not like the online pictures.Then we stared seeing little thing,the alarm clock glass was missing,one of the beds bed skirts had a rip in it and was stained,bad patch jobs on the ceiling, and there were marks on the curtain that almost looked like ear wax gross.Then in the bathroom,very clean and modern except the vent was dirty and there was mildew above the shower head.And when i went to take a shower the water pressure was low normally showers and HIexpresse's are very powerful not this one. Bed was somewhat comfy but the pillows were good. Next day breakfast was awesome and staff once again great.We left the hotel somewhat satisfied one post note is there is kinda i thought a sewer smell in some parts of the hotel including outside. Also the need to put a micro/refrigerator in all the rooms we got a pizza and it was huge and we had no place to store in kinda a bummer the pizza was very good to.

Room Tip: The best pizza and wings is from the main street pizzeria the give you a sheet at the front desk wit...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank csman05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisa D, General Manager at Holiday Inn Express Hotel & Suites Batavia - Darien Lake, responded to this review, 14 August 2013
thank you for your input we are always looking for ways to make the guest experience better
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Batavia - Darien Lake

Property: Holiday Inn Express Hotel & Suites Batavia - Darien Lake
Address: 4356 Commerce Dr, Batavia, NY 14020-4102
Phone Number:
Region: United States > New York > Batavia
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Batavia
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Batavia - Darien Lake 2.5*
Number of rooms: 72
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