Back from a 2 day stay at the Batavia Clarion Hotel. We are a family of 2 Adults,4 kids, 3 kids range from 14yrs old to 17 yrs old. We are a very traveling Vacation Family, we are very knowledgeable family , when it comes to Hospitality Amenities . You can say, a little spoiled from all the travels. I will try not to sound negative, like everyone in this review page. Because We feel that reviews should be use for improvement & training, not punishment. Here are you Pros and Cons. Pros: 1. Great Maintenance Engineer , especially Richard, he saved our Family nights, he went out of his way to make sure our teenagers had a game console TV. Our 1st TV was an outdated old TV. 1. Cons rooms no WiFi ready, no connection ready for all game consoles. 2. Pros, very friendly house keeping department, they went out of their way to meet our needs. 2.Cons, Understaffed house keeping department for a sold out weekend , poor girls where overworked, if you have an overworked staff, you will have many negative complains. 3. Pros ,Good Front End amenities $25 casino per day, $25 breakfast per day, Buy 1 get one drink at the bar.Appetizer free with a Entree. 3. Cons, Not so friendly Front End, no smiles, looked not happy with their work, understaffed Front End, not attentive to the needs of the checking guest, supervisor sitting in the back instead of helping the staff make an sold out checking in run smoother. Front End not paying attention to the weather and no salting the entrance enough, fire place would have been nice if it would have been on. 4. Pros, Sunday Breakfast Buffet wonderful, plenty of food to keep everyone happy, Emma was a wonderful Hostess /Attendant, Brian the omelet/waffle station chef great attitude and friendly guy.. 4 Cons Again understaffed kitchen staff, Dinner to long of a wait, cold/overcooked food. Restaurant outdated seats and decor. So here is our advice to meet everyone's needs and have a very long profitable business. Better staffing for all your departments when sold out hotel. Retrained your Front End on Hospitality Job descriptions,All around from the General Manager to the Front Clerk. Keep renovating hotel, because it needs it, especially if you are trying to cater to families with all age range kids. (example: WIFI , TV A/V in all rooms, Steam clean rooms shades/curtains, new weather resistant rugs, because of the Wet guest walking around. Update A/C, Heating system. Game Room out of the Water park Area, so it can be use , when water park closes at night. More money is to be made in Game room, very bad inconvenience because it can't be use after closing water park hrs, especially older teens. Thank you to your understaffed employees , that went out of their way to meet our needs and all your guest. To owner Chan Patel: keep Investing money on renovations and upgrades and staff hiring and training and your hotel in Batavia, NY, could be a gold mine. Don't loose your guests to other Upstate NY indoor water parks. Good Luck. See you in our next family vacation.
- Official Description (provided by the hotel):
- Home of the Palm Island Indoor Waterpark!!! Whether traveling for business, leisure or planning a meeting or banquet, the Quality Inn & Suites Batavia in the Darien Lake area will make your stay a memorable experience by providing excellent service, impeccable rooms, and fantastic dining options. 195 spacious guest rooms including 48 executive suites will provide all of the amenities expected by modern travelers. All of the rooms are oversized with refrigerators and microwaves, the executive suites include a separate sitting area with a dry bar, desk, speaker phone and two TVs. The entire hotel is equipped with free high speed wireless internet access. This hotel has over 10,000 square feet of meeting and banquet space. Conveniently located on Park Road at exit 48 off I-90, situated approximately 25 miles from both Buffalo and Rochester, New York. This beautiful Batavia hotel is located less than 45 miles from Niagara Falls/Seneca Casino. Short walk to the Batavia Downs Casino, Race Track and Video Gaming and located only 10 miles from Darien Lake Amusement Park. Also nearby are Letchworth State Park, Terry Hills Golf Course, NYS School of the Blind, Genesee Community College, Iroquois National Wildlife Refuge, Dwyer Stadium (Home of the Muckdogs), Jello Museum, Antiques and much more. With free parking and accessibility for trucks, buses, and RVs. ... more less
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- Also Known As:
- Holiday Inn Batavia
- Batavia Holiday Inn