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“Malfunction Junction”
Review of The Roundhouse

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The Roundhouse
Ranked #1 of 1 Hotels in Beacon
Princeton, New Jersey
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Malfunction Junction”
Reviewed 21 August 2014

The bar and restaurant on the patio are great. When they are open. That is the best we can say about the Roundhouse. Upon arrival our room was not ready. The front desk attendant, only having worked here for two weeks, gave us Round-about directions to DIA, the reason for our visit to Beacon. Upon our return, there was no bellman to help with our luggage which was in our car, parked in a lot a block away from the hotel. There is no loading or unloading space at the entrance which has no sign or indication that it is the entrance. Our room with a wonderful view of the waterfall, a plus had but one chair at a small desk. There were two of us.To enjoy the view for which we paid extra, we had to stand and look out a window.

The bathroom had a shower in which you had to be an acrobat to turn on the water and not get doused with cold water. The bathroom had but one round hook for a towel. There were two of us!

In the morning, breakfast was served in a lounge. Cereal, muffins, bagels. Some cut up fruit. Knives. Spoons. No forks.

We asked for directions to Mt. Beacon. The front desk again gave us roundabout directions. Upon our return from climbing and a kayak ride on the Hudson, we looked forward to a repast on the lovely patio. It was closed.

The Roundhouse has a lot of potential. If the staff were to read the reviews and make the corrections recommended; e.g. Kleenex in the bathroom, storage under the wash basin, adequate towel hanging devices, a trained staff, a bellman, and, eating and drinking facilities open for guests.

After leaving, we could use a drink.

Room Tip: Higher floors have better views. Top floor recommended because floors are not insulated so folks bel...
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  • Stayed August 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
5 Thank albertstarkesq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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171 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (40)
Date | Rating
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English first
New York City, New York
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 18 August 2014

Please read the reviews before booking at Roundhouse... the website is incredibly misleading. Also, please note the reviews for the actual hotel, and not just the restaurants onsite [those restaurants are upping the ratings on both trip advisor and yelp].

We booked the Roundhouse after falling in love with the website (hey, give that photographer a raise!!!) but as we pulled into the property, it became clear that what we saw in person was a lot different from the website.

I don't mind that the property is laid out so strangely, and how the entrance is off a walkway as others noted (it's definitely not luxurious but ok, fine). Upon checking it, it was clear that they were understaffed - which only became more apparent throughout the trip. It was almost like they didn't know that they were going to have guests and quick hired some folks to help out and do all different jobs! We checked in, and confirmed our upgraded falls view room.

We headed to the lower level (weird) and we had arrived... WOW... the room is teeny tiny, not well kept, and there were no falls in sight! What we had was a view of a creek, the remnants of the falls which were a distance away and not visible. I can go on and on, but basically it's not what you see online and in the photos, and it's REALLY overpriced.

We had hoped to lounge out by the falls [there's really no place to except the Patio restaurant which we tried once, it was decent nothing great], relax in our room with our falls view [not a real view], but none of that happened - which is fine. We had a great time at Storm King and Dia Beacon!

TWO pluses for this place - they give DELICIOUS meringues when they service the room, and Saratoga bottles of water are complimentary and they refill them when they service the room. There is also a continental breakfast [complimentary], which was decent but we went to Beacon Bagels both mornings instead.

I won't be back. Employees/manager weren't terribly helpful, and it was clear upon checkout they knew our room wasn't great/wasn't a falls view. She said "next time we'll put you on the second floor" - so why rip people off on the lower level with the no view room.

Last note about the lower level, you're under the lobby/restaurant floor so it's noisy all day and night.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
5 Thank Alyssa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Beacon hotels

California
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2014

We had booked a room at this property several months in advance of our vacation, based on the website and some positive reviews. It looked like it had a funky, hip, charm and we liked the fact that it also had a good restaurant on site. With high hopes, we drove into Beacon and found that the neighborhood of this hotel was a little on the sketchy side, to say the least. It appears that Beacon has suffered from hard times recently. The Roundhouse looks like just another old crumbling brick building in a very undesirable neighborhood with no secured parking--just an open lot up the street. There was no signage on the building that we could see that indicated it was the hotel. We actually had to phone the hotel while sitting in the car across the street, just to make sure we were in the right place. The only employee of the hotel seemed to be the young lady at the front desk, who actually had to leave the hotel and cross the very busy street to help us carry our bags inside, since there's no way to drive up to the door and safely unload.

Once inside, we were told that our bags would be going up to the room on a lift. They were taken behind a closed door, disappearing, while we waited to be checked in. I don't know why this was done, as there was an elevator available and we were capable of taking the bags to the room ourselves. There was no bellman or any other hotel employee in sight, just the receptionist, who was distracted by having to spend time dealing with a deliveryman. To make matters worse, the lobby smelled like fish and there was a large open bin behind the front desk loaded with dishes, looking like it should be taken to the kitchen.

We were then told that the restaurant would be closed that evening, at which point we decided to leave, since we didn't relish walking around the neighborhood looking for a safe place for dinner.
Upon informing the receptionist that we weren't going to be staying for the night, she instructed us to wait until she contacted her manager to see if we would have to pay a cancellation fee. We felt we had no choice but to wait, since we didn't have our bags, so when she told us the penalty would be $40, we agreed, just to get out of there. Later, while looking over their cancellation policy, I saw no mention of a cancellation fee, other than the forfeiture of one night's deposit, which was, in our case, $259! Luckily, I was able to dispute the fee and it was resolved in our favor.

We saw no other guests while we were there and the hotel looked deserted and unwelcoming to us. Maybe the restaurant is good--we don't know. The décor is modern and the view of the falls is great, but in our opinion, the hotel is understaffed and unprepared for guests. I would advise you to look around for another option.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
1 Thank JeanneEllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 August 2014

We rented a room for one night to visit family, which turned out to be in the Mill House (apparently there are 3 separate buildings). I'm sure if we'd had a view of the falls, this review would have been tempered with something good. Unfortunately, there wasn't much positive that I came away with. Our view out of two corner windows was of the parking lot. The idea of taking these sturdy old buildings and converting them into what should be a chic hotel space is nothing new. Unfortunately, the planners did not seem to study other successful attempts. The bathrooms seemed to be designed by someone who never used one. The sliding door on the outside of the bathroom afforded absolutely no privacy. Since the door is on a track, it isn't flush with the wall, or wide enough to fully cover the door space. Therefore, it provided a full visual with accompanying acoustics of anyone using the facilities. In addition, it got stuck with my first use and my boyfriend had to lift it back onto the track. When I brought my toiletries into the bathroom, had to take them back out because there was not a single shelf to put anything on... I had to go back & forth from the bathroom to the bedroom when applying make-up. Note to future developers... get a woman involved when designing bathrooms! Lastly, the only way to turn on the shower is by stepping into it because a glass partition separates it from the toilet, eliminating your ability to reach in. Again... great concept, but not executed smartly. Once you turn on the faucet, you have to be quick to jump out of the way of the cold (or hot) water... and you have to be very dexterous if you need adjust the temperature further. On the positive side, the room was clean and the bed comfortable. However, when charging the rates this hotel charges, I expect a lot more from a hotel in this part of New York and anyone staying should expect the same.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Jilzy1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
60 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 30 July 2014

The room itself was very nice, modern, and spacious with a nice view. Complimentary water and nice bath products. There were a few issues though. The corner of the bed had a pointy edge that I kept knocking my leg into because it's so low to the ground...annoying. There was no coffeemaker, full length mirror and the TV was tiny compared to the huge wall it was hung from. The main restaurant was closed on the day we arrived so we had an early dinner on the patio which was excellent. The service was also excellent. The breakfast in the morning was sad...prepackaged cereals, yogurts, and juices as well as some fruit. The muffins that were out were old and bone dry. I know this because the butter, jam, and cream cheese were out but there were no other pastries besides the old muffins. I went to the front desk and inquired what the condiments were exactly for. The lady was very nice and said that the bagels were on the way. This was at 9:05am. Breakfast is from 7am-10am. Bagels arrived at 9:15am and an additional 3 new muffins were put out...which were super-fresh. If the only pastries you have to serve are old muffins, don't bother putting them out at all. There were hard boiled eggs. There was no salt and pepper. It was nice that "breakfast" was on offer, but maybe they should've just put coffee makers in the rooms, which they did not have, and be done with it. Overall, a nice short stay but if this hotel is supposedly an upmarket hotel, then its basic amenities should be of the same standard.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank globalfun00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, TN
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 26 July 2014

I was disappointed in The Roundhouse. We booked two rooms, one double and one with three beds which we were told was in another building. That was fine but when we got there, they had switched the triple room to two doubles at a slightly increased price. I felt like they should have matched the rate we were quoted. Then when we went up to the rooms, one was fabulous, facing the falls. One was ok and the third room had an odd window buzzing noise and the phone didn't work. Surely they should have known this wouldn't work. Went back downstairs and they told us we could have a different room on the same floor but we tried three times with the card keys we were given and none of them worked which meant we had to go back downstairs three more times. When I suggested that we should be given a better room for all this trouble, the nice young lady at the desk said she would have to call someone to see if anything could be done. She asked us to take the room that our keys wouldn't open and said she would be at the reception desk till 11 if we couldn't get in after dinner. I said that wouldn't work for us so she tried a different room.

The whole place feels like someone had a great idea and just sort of quit halfway through the execution. At breakfast, there was no silverware, no salt and pepper and it was just fruit and yogurt, not really breakfast. They did have cereal. To get ice you have to ask at reception and it seems to take quite awhile to get it. The hotel is understaffed. The outside bar and patio were great though, very good food.

Room Tip: Only the rooms facing the falls are worth the money. Our room faced a dumpster.
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  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Quiteacrowd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Los Angeles, California
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 22 July 2014

The artsy town of Beacon is a great spot to weekend. Main street is filled with appealing little restaurants, galleries, and offbeat shops. The Roundhouse, perched next to some surprisingly energetic river rapids, is a well executed modern boutique hotel. Lots of polished concrete, rough wood, and exposed brick. Rooms are comfortable, with great beds and gigantic walk in showers. Only ding I would offer is that there's no full length mirror, and the lighting in the bathroom makes you look a little zombie-esque. Continental breakfast is served in the lounge - not great, but adequate. No room safe or blowdryer, so come prepared. But it's very fun for the weekend - whether you want to stroll through town or hike Mt. Beacon (just five minutes away). Definitely recommended.

  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carla K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Roundhouse

Property: The Roundhouse
Address: 2 E Main St, Beacon, NY 12508-3302
Region: United States > New York > Beacon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Beacon
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — The Roundhouse 3.5*
Number of rooms: 41
Official Description (provided by the hotel):
The Roundhouse is a unique, historic property overlooking a beautiful waterfall, rushing creek and bustling street corner in charming Beacon, NY. Our singular name represents several masterfully restored buildings that offer a full-service experience, including a boutique hotel, award-winning American restaurant and popular event space for up to 200 guests. Our 41 beautifully appointed guest rooms are located in two distinct buildings on the property. From spectacular suites in the Roundhouse building, to light and airy guest rooms in the Mill building, we have just the room for your visit. ... more   less 
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