I stayed here for a few nights on a business trip. This is a very unique place with an old time feel to the entire experience. Overall a good visit but there is room for improvement.
Initial impression is that you are visiting a hotel from the golden age of hotels in the area. It has a very early 20th century feel to the hotel and location. This is quite a different experience than most places that you will visit.
Registration is fast and efficient. Desk staff was polite though not overly engaging and friendly. Most information that I needed I had to ask – there was not a sincere desire to inform me of the basics that I would need for my stay.
The hotel was renovated a few years ago. The facility is beautiful inside. The floors, meetings spaces and dining rooms are amazing. You feel as if you want to walk around with your camera and take photos throughout the building. It is that beautiful inside.
My room was a corner room on the 3rd floor. Easily one of the nicest rooms I have ever rented. Spacious, well designed furnishings a with a beautiful bathroom. Amenities were plentiful and there was a great workspace to use near a window with a beautiful view of Hessian Lake.
The included breakfast is very well presented in an amazing dining room, the centerpiece of the entire Inn. Large vaulted ceilings with a massive stone fireplace overwhelm you in this room. One of the most unique spaces you will ever visit in a hotel.
The meeting spaces were large and well furnished. The meeting and banquet staff were very professional, helpful and accommodating. They were able to meet our needs and changes throughout our visit. The combination of the spaces and staff make this a very good place for meetings and conferences.
There were a few areas of improvement. With problem resolution, the desk staff could try harder. They gave up on my most likely normal daily meeting guest needs to quickly. However, I will single out the housekeeper Patricia and the desk employee Bethany who were outstanding with meeting and exceeding expectations. They are the freindly, professional and outgoing types you hope to find when visiting any hotel. True assets to the Bear Mountain Inn.
Another source of disappointment was in the evening. The restaurant and bar area closed early with no communication to the guests. While I understand perhaps their desire to save on payroll during slower nights, it seems that the few that were that evening had a lesser experience balanced on the early closing. At the very least they should inform guests about the change in hours. At best commit to the experience and keep the bar open for the full time posted. The few extra hours of payroll would have paid for itself in guest satisfaction to end the day in such a beautiful dining room and lounge.
Overall a great experience. I definitely will go back. The atmosphere and rooms are beautiful. A great location for family visits as well as business. I highly recommend this location for meetings and conferences. The facilities and staff for these types of visits are top notch. The rooms are what any traveler would hope for when staying in a hotel. The location ties together the specifics of the facility to make this a don’t miss location to visit when in the lower Hudson Valley.
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- Also Known As:
- Bear Mountain Hotel Bear Mountain