First of all, the setting was beautiful as you would expect from state park type lodging. The rooms were well appointed and looked like they were decorated with a Cabela's catalog. However, this is were the charm ends. Finding the lodge provided additional stress to an already long day of driving (10 hours) and their address is not recognized by GPS. The phone tree does not allow you to talk to a human nor provides you access to any of the lodge staff. Upon arrival we were greeted by a most unpleasant desk attendant, closed dining facilities, broken WiFi, and not even an ice machine for guest. The continental breakfast was terrible, I have had better at low cost budget hotels. A total lack of attention to detail and guest services clearly falls on management and a state administered system that does not understand how to run hospitality services. I would not want to judge the entire New York state park system on this one, first time experience, but it would be doubtful if we took another chance at a bad stay. My wife and I tried to be as nice and considerate when checking out and mentioned we did not have a very nice experience and the morning desk attendant said she was sorry and would pass that information to management and was sure they would contact us...... however, there was no follow-up. But given the lack of customer service to date, we were not surprised.
- Official Description (provided by the hotel):
- The Lodge features 24 guestrooms with either a commanding view of the Hudson River or the forests of Bear Mountain. Our newly enhanced guest rooms are a great reason to rediscover Bear Mountain featuring a luxurious, distinctly rustic feel to match the lodge's spectacular location and views. The Hudson Ballroom offers breathtaking views of both the Hudson River and Hessian Lake for your meeting or celebrations, up to 180 guests. ... more less
- Reservation Options:
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- Also Known As:
- Bear Mountain Inn`s Overlook Hotel Bear Mountain
- Overlook Hotel Bear Mountain