Unhappy, miserable Saturday evening for $132 (excluding $17 tax). Room next to a wedding party. High-pitched whine from refrigerator's compressor. Notified front desk, which sent a repairman while we were away at a sporting event, and assured us upon our return it had been repaired. It wasn't, and continued to emit a screeching pitch through the night. I resorted to earplugs.
Worse still, we also found the room had no air conditioning when we returned at 10:30 p.m. It was 74 degrees then, and the compressor was clearly not cycling. Phoned the front desk which offered to send a repairman again to the room, but as we had our 3- and 8-year-olds with us, we declined facing maintenance at what was by now almost 11 p.m.
It was 78 degrees the next morning and rose as high as 80 by 10a.m. By 10:15am, we had to open the room door to the hallway to let in cooler air from the corridor.
Unacceptable, failed to meet Hilton's own standards. Offered a free breakfast we didn't want, or 5,000 additional HHonors points, which a front desk clerk claimed was adequate for one night's stay at another time. Doubletree Binghamton's own reward level is 30,000 points.
Complained in a written letter a few days later to the hotel manager and received back an undated letter on blank white paper (no letterhead, no stationery) from the front office manager who apologized, adding "the new points scale has changed and 5,000 points is indeed enough to stay at Hilton properties..As the Front Office Manager I provide the best alternatives when resolving guest issues, and believe our alternatives would have been sufficient in suiting [sic] you and your family's needs. Although the compensation may have been inadequate compared to your past experiences with Hilton hotels, my experiences as Front Office Manager with Hilton properties have proven that the compensation was justified. We also offered to move you to a room with amenities working properly, which you declined as to not disturb your children."
We checked: there are exactly 33 hotels on a Hilton list of some 2,200 properties where you can find a room for 5,000 points. Complained to customer service via Facebook and received an added 10,000 points. Big deal. Now we'd gotten 15,000 points -- or half the level of one night's redemption at the same property.
Epic fail. Next time we're in Binghamton, perhaps we'll try the Holiday Inn down the street.
- Official Description (provided by the hotel):
- Welcome to the newly renovated DoubleTree by Hilton Binghamton, where the little things mean everything! We offer the finest accommodations in the Binghamton area. Guests enjoy free use of the Riverwalk Athletic Club located onsite and fine dining at our restaurant, the River Bistro. We also have exceptional facilities for gala occasions and corporate meetings. We can host events from 2 to 1,000 people and have a variety of meeting spaces to fit the needs of any event! ... more less
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- Also Known As:
- Binghamton Riverwalk Hotel Binghamton