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“Needs Work - Cleanliness”

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DoubleTree by Hilton Binghamton
Ranked #2 of 13 Hotels in Binghamton
Certificate of Excellence
Willard, United States
1 review
“Needs Work - Cleanliness”
Reviewed 19 November 2013

During my stay at the newly renovated Double Tree in Binghamton, NY the staff was pleasant and the appearance of the hotel was pleasing. However, during my entire stay (4 nights) the floor in my room was never vacuumed. There were crumbs, candy and jewelry remnants there at my time of arrival and there the day I left. With this level of cleaning it concerns me about other factors for a clean and hygienic stay.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Phil S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,233 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (139)
Date | Rating
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English first
Broomall, PA
Level 5 Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 November 2013

My wife and I and two daughters stayed at this Hilton recently, stopping there on the way from A to B. We ha a very nice experience. Our room had plenty of space, and looked out onto the Chenango River, which flows down into the Susquehanna about a half mile down. We used the swimming pool, and the heated Jacuzzi. Very nice. Had drinks at the bar- which was participating in a city wide Halloween event- and so people in costumer were coming and going all night. Bartendresses were very good. And we had breakfast the next morning - a buffet - also very good. The room was clean - the whole hotel was impressive. In addition to a fitness club, they are near the recreational trail that runs along the river - we walked it down to the confluence of the rivers. We were very pleased with the facilities, and the price was reasonable.

Room Tip: Ask for the river view!
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  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank doug_humes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level 5 Contributor
52 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 17 November 2013

Totally enjoyed our stay at the Double Tree. Easy access off the highway and we were able to get a great rate through Roomsaver.com. The cookies that everyone raves about really are Fantastic and dangerously good. The rooms are spacious and very clean. Beds were warm and plush - so comfortable. The bathroom is modern and ultra clean. The only complaint we had was that during the night the fridge was very loud when the compressor kicked on and the heating system was louder than others we have encountered. Would stay here again!!

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravellingCanucks11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Binghampton, United States
1 review
Reviewed 14 November 2013

I was a part of a family wedding party at your hotel this past week-end. The rooms were immaculate, the staff was always courteous and I would hightly recommend this hotel. During breakfast, my mother had a medical incident and the staff could not have been more responsive to our needs and helped to make the incident private to other guests. thank you.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Carole M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fairport, New York
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 November 2013

We attended a wedding on 11/9/13 in Binghamton and stayed at this hotel. The staff could not have been more accommodating. Nothing was too much for them. When we got to the room, I noticed we needed bath towels. Literally within in 3 minutes of calling down to the front desk for this towel request, housekeeping services was knocking at our door with the afore mentioned towels. Talk about prompt service.

The breakfast buffet is outstanding..seriously. Goodbye diet! Best part of all? The warm oatmeal chocolate chip cookie awaiting us when we checked in. Yummy!!

Nice to have such a positive overall experience at a chain hotel.

Room Tip: Request a view overlooking the river.
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  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank callie56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baltimore, Maryland
Level 6 Contributor
285 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed 9 November 2013

Had a very comfortable three-night stay at the Doubletree in downtown Binghamton, and I see why it's likely the highest rated property in the area. It appears to have been recently renovated, and they did a great job with the refresh. All furnishing and treatments in the rooms were very new and nicely done. The beds were very comfortable, and the rooms were spacious (larger than an average hotel room). The rooms were very quiet, as well.

Ate a few meals (breakfast and dinner) in the hotel restaurant, and it was very good, too. The breakfast was just above average – nothing wrong with it, but nothing terribly fancy for a hotel – but the dinners were great.

The downtown area itself is not much, but there did seem to be some restaurants within walking distance.

Only downside to the hotel was that the WiFi was relatively slow, both in the rooms and in the lobby, and the business center computers were virtually useless.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RyryE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pt pleasant, NJ
Level 4 Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 8 November 2013

We had a great room on the 9th floor that overlooked the river. Our room was very clean and the bed was very comfortable. The linens were nice and soft. No scratchy stiff sheets here. The shower had great water pressure. I loved the Crabtree & Evelyn shampoo, lotion and soap that was provided. The towels were nice and fluffy. We had some club sandwiches from room service that were very good and came with some garlic seasoned french fries. Room service was very quick. Our room was very quiet. We didn't hear any noise during our 2 night stay, and I know that we had neighbors while we were there. The chocolate chip cookies were warm and delicious. I would highly recommend this hotel.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Patty732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Binghamton

Property: DoubleTree by Hilton Binghamton
Address: 225 Water St, Binghamton, NY 13901-2704 (Formerly Binghamton Riverwalk Hotel and Conference Center)
Phone Number:
Region: United States > New York > Binghamton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 13 Hotels in Binghamton
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Binghamton 3*
Number of rooms: 207
Official Description (provided by the hotel):
Welcome to the newly renovated DoubleTree by Hilton Binghamton, where the little things mean everything! We offer the finest accommodations in the Binghamton area. Guests enjoy free use of the Riverwalk Athletic Club located onsite and fine dining at our restaurant, the River Bistro. We also have exceptional facilities for gala occasions and corporate meetings. We can host events from 2 to 1,000 people and have a variety of meeting spaces to fit the needs of any event! ... more   less 
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Also Known As:
Binghamton Riverwalk Hotel Binghamton

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