Stayed in the hotel for what was my third time there. As usual booked a suite. During the booking phase I requested a river front suite on a high floor so I'd be above the street noise. I was told No Prob. When I arrived I was given one choice. Second floor street facing. They couldn't explain why I was told at booking I'd get a river facing high floor. Oh well. The suite on the second floor was somewhat un- sanitary. For example, found what appeared to be pubic hair in the small bucket used for ice and making mixed drink. Crumbs here and there and unclean bathrooms. I tided it up as I was expecting guests. I could live with all that. But at about 7:30 the thumping began. There was a LOUD obnoxious band playing in their events center immediately below my window. My room thumped like a car with a subwoofer. I called to complain and was not met with much help. The noise continued until 10:30PM. This was the three hour period for which I was entertaining guests.
The next morning at checkout, I explained my dilemma to the front desk staff. I did not receive adequate reimbursement. To add insult to injury, though I had arranged to pay cash for my room charges, the clerk rang up the charge on my credit card anyway. I explained previously to her that I did not wish too have a credit card record of my stay. Hence the reason for cash.
All in all, this experience was negative. Though I can overlook the uncleanliness of the room, I remain upset concerning the unreasonable noise, the fact they indicated I'd have a high floor suite, and that they failed to follow my instructions on billing procedures. Mostly, I do not like the manner by which management handlesd my complaints. Next time I shall think twice about staying there. Please note this is my third review of this hotel. The other two have been favorable.
- Official Description (provided by the hotel):
- Welcome to the newly renovated DoubleTree by Hilton Binghamton, where the little things mean everything! We offer the finest accommodations in the Binghamton area. Guests enjoy free use of the Riverwalk Athletic Club located onsite and fine dining at our restaurant, the River Bistro. We also have exceptional facilities for gala occasions and corporate meetings. We can host events from 2 to 1,000 people and have a variety of meeting spaces to fit the needs of any event! ... more less
- Reservation Options:
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- Also Known As:
- Binghamton Riverwalk Hotel Binghamton