The hotel has a wonderful location and amazing views, however, felt they were lacking a quarterback on service standards and company line. Everywhere we went there was major room for improvement. For the prices you're paying per night- service should be WAY improved. The kids club called middle of our dinner to say they lost our 5 and 8 year old. The spa employee I had spent the entire 75 minutes of my service talking about her complicated personal life...while traveling with my sisters family- the front desk was unable to put us on the same floor let alone near each other in the hotel, the concierge was the most unfriendly, unpersonable staff member we encountered in the hotel! For a 4 star resort- expected much more. Seems this beautiful old hotel has been taken over by a corporate conglomerate and that is evident in every aspect of the service and amenities.
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- Also Known As:
- The Sagamore Hotel Bolton Landing
- Sagamore Hotel Bolton Landing
- Sagamore Bolton Landing
- The Sagamore Resort Lake George/Bolton Landing, NY