The Villa Roma staff's demeanor is professional, respectful, friendly, and enthusiastic from the moment we began making plans for our trip to departure. The friendliness and outstanding service we received from the dinning staff, hotel staff members and show staff at the Jersey Boyz show was absolutely the highest of quality.
While we all understand that employees consistently execute mandatory job functions for which they are paid, they inconsistently demonstrate voluntary job essence for which there is no additional cost. That’s why encounters with employees/ members of the staff are so rare and should not go unnoticed. It's certainly refreshing to meet people who choose to reflect the extra smile, service or assistance. It creates pleasurable experiences for the customers/seniors and more importantly reminds me that I want and will to do more business with this establishment and recommend Villa Roma to others.
Extraordinary customer service is defined by professionalism, accountability, creditability, quality, efficiency, and personalized treatment. The Villa Roma staff has set itself apart from competitors and the industry standards in every encounter. They aim to impress, to delight, have astonished and exceeded not only my expectations in every area, but that of our senior members. Members of our senior group continually praised the staff members for their outstanding service, professionalism and cheerful demeanor on our ride home. There was not one complaint. The food was delicious and the service even better. There were plenty of activities to do for everyone's taste. I enjoyed doing business with Villa Roma more than you can imagine and your staff was the talk of the group. We will definitely be scheduling more visits to your establishment.
The staff has brought "customer satisfaction to a new level". Villa Roma staff has connected with the customer, Senior Citizens Club, on an authentic level in many ways from simply engaging in sincere conversation or making eye contact with a genuine smile. That's what true experiences and memories are made of.
Sincere thanks to Villa Roma and the staff for continued outstanding service.
Definitely a place to go to and enjoy.
Rochelle Park, NJ
- Official Description (provided by the hotel):
- The Villa Roma Resort and Conference Center is proud to announce that we have just received the Fodor’s Choice 2010 Award. The Awards are given to the "best of the best," in hotel/resort destinations providing remarkable experiences in price range, destination, or category. ... more less
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- Also Known As:
- Villa Roma Hotel Callicoon
- Hotel Roma
- Villa Roma Resort And Conference Center Catskill Region, New York - Callicoon