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“Are you kidding me?” 1 of 5 bubbles
Review of Villa Roma Resort and Conference Center

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Villa Roma Resort and Conference Center
Ranked #1 of 1 Hotels in Callicoon
Certificate of Excellence
gooddog68
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“Are you kidding me?”
1 of 5 bubbles Reviewed 2 November 2009

This place was disgusting. The conference center was nice but the rooms were horrible. The rooms, the towels, even the flateware smelled. I agree with the review stating this place needs a good scrubbing. The carpet needs to be replaced in the guest rooms. The management is useless. They allow employees to smoke cigarettes just outside the doors which makes the hallways smell. The food was awful. Maybe if you are not use to staying in nice hotels or eating in good restaurants Villa Roma would seem okay. The staff needs a lesson in hospitality. I would bet there is not one person on staff that has a degree in hotel management. If you have ever stayed in a 4 or 5 star hotel you will be disappointed. This is the kind of place you will absolutely not want to walk barefoot in your room and wish you would have brought your own pillow. The pool area looked very dirty.

  • Stayed November 2009, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank gooddog68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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984 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (270)
Date | Rating
  • Dutch first
  • English first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
ORLEANS
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed 1 November 2009

Sounds like the hotel is the place to go-avoid the Timeshare if you want to sleep-We had a new unit -it was well appointed but there is NO sound proofing {FIRE CODE???}-One nite i could hear 3 different people snorring- besides my husband!!!(From other units)-I could hear someone's phone on "vibrate" @ 0600!!!!.One evening some one tried to force their way into our unit--she was astonished to find WE were occupying the unit!!! I left several messages with the various staff members about this --NO ONE even followed up! Staff @ the timeshare office never came over to help you when you arrived there with a question -they stayed seated while they discussed things!(-No courtesy here!!!) I have done 100 trades-this resort ranks 100th-Don't go there without sleeping pills and Valium--LG

  • Stayed October 2009, travelled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank LINNYOrleans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Waterbury,CT.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 October 2009

I am a Red Hat Queen, and 330 of us stayed here for the weekend and everyone from the parking valet to houskeeping staff was super great. They treated us like royalty, and feed us so much I asked them to cut back on portions for next year,Yes, we are going to go again next Oct. I huighly recommend the Villa Roma for a great vacation or weekend getaway. Nancy April,from CT.

  • Stayed October 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank QueenBeeHappy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Central Iowa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 27 October 2009

We travel extensively and have never taken the time to write on Trip Advisor, but felt compelled to do so after our stay at the Villa Roma, so others can be warned. We arrived for a week in our timeshare and were shocked. The photos on the website are one thing (basically they show the interior of the hotel lobby) and reality is another. Our building entrance had towel/rags laying in several large plastic bag inside the unit on the floor. Once in our unit, the first thing that struck us was the filth. The floor clearly had not been mopped and was full of a sticky substance, the carpet reeked of a mildy, musty old basement and we dared not set our young son down for fear of germs. The unit had no stove (we were promised one) and the microwave stopped working after the first :30 minutes as we used it to heat water for our baby's bottle. The bedrooms promised queen beds and they were full size at best and a quick look underneath them was gross beyond words. A can of someone's left behind hairspray was under one of the beds in the midst of cobwebs, dust and stains. As to the bathrooms --well, lets not go there. Since we arrived late and the timeshare office was closed, we suffered thru one night and then asked to be moved to a building that had what we were promised. The staff worked to find us a new building and then told us we had one hour to move and the harried sense was added too by the cleaning staff stood outside our door as we moved. The new building was better, but not for the money. The furniture was outdated, the beds small and the cooking supplies minimial. We had a small deck, but there was no switch to turn on the outside lights to be found. The place has a very run-down feel and its matched by the limited contact we had with the staff; no one was friendly and the constant construction underway just added to the overall bad vibe. I would rate the entire place a two star location at best

  • Stayed October 2009, travelled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
3 Thank Globego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
queens ny
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 25 October 2009

We were at the Villa Roma this weekend for a "RED HAT SOCIETY" convention. The food was excellent, the rooms clean and "very" comfortable and the hotel staff very friendly and courteous. Adam was extremely helpful and patient at check-in. Our servers Frankie and Miriam were outstanding. We had a great time and will definitely be back next year with our fellow red-hatters. Great job Villa Roma!
Sincerely, the "HMHM VILLAGERS"

  • Stayed October 2009, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank shelljo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Island, NY
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 15 October 2009

We had a fabulous, long weekend. The room was beautiful and comfortable. There were lots of activities for our family to participate in. The service was good. We enjoyed the nightlife and the restaurants. We would definitely recommend this resort to others.

  • Stayed October 2009, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Minsue02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Villa Roma Resort and Conference Center

Property: Villa Roma Resort and Conference Center
Address: 356 Villa Roma Rd, Callicoon, NY 12723-6816
Region: United States > New York > Catskill Region > Callicoon
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Callicoon
Price Range (Based on Average Rates): £££
Hotel Class:3 star — Villa Roma Resort and Conference Center 3*
Number of rooms: 198
Official Description (provided by the hotel):
The Villa Roma Resort and Conference Center is proud to announce that we have just received the Fodor’s Choice 2010 Award. The Awards are given to the "best of the best," in hotel/resort destinations providing remarkable experiences in price range, destination, or category. ... more   less 
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Also Known As:
Villa Roma Hotel Callicoon
Hotel Roma
Villa Roma Resort And Conference Center Catskill Region, New York - Callicoon

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